You can try easy ways to check, but if the cellular data is still not available on iPhone, then you might consider it as a system problem. Please feel free to send me a Peer to Peer message! Same thing here. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. He stated he always does this because people forget their password. Could you please send our team a direct message with your full name and full address? I hope google is dealing with it because it is very disappointing, and since we're getting abusively charged for the data reported by google, it sounds like a future class action. I have attached their contact information below, just in case. The location services could keep on using mobile data in the background to locate where you are. Also take Note of Connection-specific DNS Suffix. How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet? He finished installing my new modem and left. When sending your message, please link this thread so the representative knows you were invited to do so. Is your iPhone using too much data? This Post Describes the Symptoms Of this type of Hijack. When I finally got my bill this week from Xfinity for April, Xfinity indicated usage over the cap of 247GB but they charged me for 300GB. If you Do discover this on your router. If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. Xfinity phone and chat are not there for you. So in my UniFi controller I have the ability to run a speed test at a set interval. See https://comca.st/3KQF8q9for an example. Click that or follow this link: From there, click the 'New Message' icon. (I have no idea what a GB, MB, TB is, etc.) Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. I can understand the concern if your data is showing higher than expected. I'm shocked I'm even writing this! Go to Settings > Accessibility > Motion. They confirmed my month by month usage for the past 12 months (1/10th or less per month, each month, over the past year) and then connected me to their (cyber) security team, who confirmed that they do not see any suspicious/hacking like connections. Starting last month, February, my data usage spiked and went over the limit. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. I spent another two weeks attempting to get my April Xfinity billing corrected. Comcast, as usual, has been no help at all. With that said, I would like to review the account in order to see if I can find any additional information in regard to what our support teams have found in regard to the issue. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. The "To:" line prompts you to "Type the name of a person". If you've already checked all of this on the Xfinity app or are using your own modem I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. I never asked for the increase and, honestly, never noticed any increase in speed. Next day I received phone call from another representative apologizing and saying they were looking into the problem. Step 2 - In settings open Connections. Please let us know if you have any additional questions or concerns. With the Comcast modem Im able to pause devices and I have paused anything that were not currently using or need access to. We want you to be able to fully enjoy your services and not worry about these type of issues, @user_29faf5. Have you had any changes to your electronics or visitors? Sudden spikes in June and July. aka Command: ipconfig /all, Or Xfinities: 75.75.75.75 75.75.76.76 (Im not sure of they have more). If this is the case for you, then update the software. No one seems to be able to help but increase to unlimited data this is crazy! This is happening to me as well. @Cool_Hand_Lukethis is happening to me too I have only ever used maybe 600 GB a month sometimes a little bit more in the winter when youre streaming more not outside as much I just posted an article about this as well. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. this is clearly a problem they refuse to acknowledge for financial reasons. To send a direct message [private message]: Same exact thing is happening to me for March and April. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. Or is your iPhone comsuming too much data all of a sudden? Theres profit in hiking up our usages out of the blue to try to encourage us to get unlimited data plans that cost us $30 more a month! I feel completely hopeless. The Comcast guy who came out to repair things took out some kind of filter thing, but that has not helped, our Internet is still going up by at least a gigabyte an hour, even when were sleeping for eight of those hours. Things like not watching or streaming at 1080p. They will be able to provide more informaiton on your data usage, and if there are unwanted parties using the data or if you have any issues with the way your data is being calculated they can address it in real time. You will need to go into your peer 2 peer chat to see Alisha's response and continue getting assistance. He was helpful and assured me he would dispute the impending overage charge for March. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. XFINITY AGENTS. I'm already being charged $70 over right now(Sept. 25). https://comca.st/3CYC0DW. I spoke to someone this morning and they took a look at my account with me. Go to Settings > App Store > Video Autoplay. When I kept demanding an answer the employee suddenly came up with "oh! (Happy New Year!). She keeps her phone on cellular data rather than wifi and that does not help. Additional Information In October, 2022, I received an email a few days before the end of the month telling me I was about out of data. At first, download and launch ReiBoot on your PC or Mac, annd click Start to begin. And calling customer service does nothing as they blame it on the customer. We are here to help! There's definitely something wrong there. So now I'm back to step 1 again and not knowing what the hell to do. We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. And yes, Xfinity has been Ignoring this issue since 2017. Welcome to the Xfinity community! Choose Delivery Optimization form the list. I know you mentioned having a ticket opened. Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. I watch NetFlix and I am billed through xFinity. My data was in the mid 200s now up here 500 [Edited: "Language"]. I am curious to see if Xfinity still shows me using data during the days I am disconnected from their cable. 3 dif technicians and new wiring..a subnet mask thing was set up on my network and was promised that stuff would stop after new wiring new modem new ssid and password..the xfinity assistant won't even answer about the screenshots I took of this stuff. 2. Hello, @AnnV8 thank you for reaching out to our Xfinity Community Forum page! It may take a few minutes, please wait. How is this even legal??? Xfinity has a leakage or metering issue. I got an alert this month that Im exceeding my 1225GB plan. Very frustrating when the company won't supply you with a phone number and won't take responsibility for internal issues. Tyrone's behavior warrants a whole separate letter. Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. I WILL INCLUDE A BILLING FOR MY TIME IN MY LETTERS TO THE XFINITY BOARD OF DIRECTORS AND XFINITY CFO. Same thing if happening to me this month. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. They tried to sell me the unlimited package as well. Please make sure to provide your full name and service address. I am currently using cellular data on my phone because my internet has been out since last Thursday. And, they tried to upsell a new service. That or they know the issue cost/benefit. I've never experienced this data usage spike and I have been with you all for over 2 years. Use a lower setting. Were looking into other providers! I appreciate your time! If I increase my speed, will I get more data? Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. And I'm genuinely never one to complain about anything. She continued and said the new modem is more secure. Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. We have not added any new devices and have changed passwords, etc. I would also recommend changing your Wi-Fi name and password. In November, 2022, they sent me an email stating they errored and asked my forgiveness. Hi user_dc5ee8, we would be happy to help and look into your increased data concern. We run the same exact network setup as you, a UDM pro and UniFi switch with our own Arris modem, to track our data usage. Feel free to reach back out to us here if you need anything else. ), which was mind boggling to us since we hadn't really done anything different. I do want to see you get the answers you are seeking. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. That others are experiencing the exact same problem is curious. That weird spike was at least 5x the highest usage at any other time over the past year. Any idea what is going on? Archived post. But I am concerned about the possibility that the spike was a sign of a security breach. Thank you so much!! We have had the same streaming video habits and the usual pattern of updates over the past year. Is Delivery Optimization turned on, if so, turn that option off. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. We are going to mention 7 of them in detail. Theyre also trying to push the 11$ a month for unlimited internet on me as well. I havent been home much this month. No devices are using our network other than our own. And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. Could you please send our team a direct message with your full name and full address? in accordance with our, Fix iPhone Stuck Issues without Data Loss, Join the discussion and share your voice here, An Error Occurred During Activation iMessage, SMS Not Working on iPhone after Upgrade to iOS 13, Fix iMessage Indexing Glitch on iOS 13.2.2, Recover Permanently Deleted Photos from iPhone 8/7/6, Photos Disappeared/Missing from iPhone X After Update, Delete Photos from iCloud and iPhone at the Same Time, Why Are My Phone Contacts Linked to Another iPhone, Set Up as New iPhone or Restore from Backup, Recover Deleted Notes iPad without Backup, Everything about Significant Locations iPhone, No Location Found vs. Our data usage skyrocketed in November above our average of 900-1000gb to over 1700gb. Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. Howdo I know the level of Xfinity service that I subscribe to? Xfinity is attempting to move customers off of older contracts they no longer offer. Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. If it finds it, then yea that's what's chewing up your bandwidth. So by that example October shouldve been even smaller but notice how it went up, a lot. Shockingly, the new router has made no difference at all! To begin, please send a Direct Message with your full name and address. IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. https://arstechnica.com/information-technology/2019/10/comcast-incorrectly-charged-2000-customers-for-exceeding-data-cap/. This helps a lot in monitoring your cellular data. Please select the chat icon in the top right-hand corner. I filed an FCC Complaint. Same problem on my side. Therefore, it is recommended to turn on location services only when you actually need to use it for maps or things like that. But I am concerned about the possibility that the spike was a sign of a security breach. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. REVIEW YOUR BILLING. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. - An "Xfinity Support" graphic replaces the "To:" line. , Either that, or I'm changing services immediately. They are probably making money from people that dont keep track. One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. One of the major changes I noticed with my families usage was streaming. To send a "Direct Message" ("Private") message:Click "Sign In" if necessary Click the "Direct Message chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. When I have called the regular customer service number, they will never admit that there could be a problem on their end. I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. Nowhere near a terabyte. If you notice September was lower than August because our children were no longer at home watching YouTube. But always on phone with them for a couple hours and nothing gets fixed. SAME! Ensure you are first signed in, then you will see an icon at the top right of your page. The app is also helpful if you see devices that don't belong to your household you can pause them to prevent them from accessing your internet and using data. Now this month I am at 1600gb, it is 4x my normal usage. Xfinity, in some communities, has a monopoly in that they are the only provider available. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. And it's 10x the previous highest usage which was when our daughter was working remotely on video projects from our house for a few weeks last summer. Then you can check if the iPhone using too much data has been fixed. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. Very glad that you saw no signs of a breach. Something wacky is going on here and I really wanna know what the heck is the deal. Type "Xfinity Support" there. Hence A lot of Bandwidth usage. I never asked for faster service - never. [Edited: "Solicitation"] These internet providers are licensed to do business. [Edited: "Solicitation"]. Pop in utopia.net and see if it finds it. Very much a "too bad, so sad." And I don't see any hopeful words about Xfinity helping with a solution. Select "Xfinity Support" from that list. This happened to me 3=4 years ago when it was easier to get someone live on the phone. All rights reserved. Our team can most definitely take a further look at this issue. This is especially the case if you are unaware of where it goes. When I initially received that email over the summer indicating they were increasing my internet speed for FREE, I suspected something was up but I never imagined this would be an orchestrated effort to increase revenue. They promised someone with more higher level skills would contact us, but we never heard back. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. Same issue for me. I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. They only give you one leeway month in 12 months. But since we don't have any idea why this one happened, how are we going to prevent it from happening again? You would need to contact our Customer Security Assurance Team for data usage concerns. Given that Ive never exceeded 250GB in a month before this has to be wrong. There is no benefit to Xfinity in expending the cost of researching the leakage/metering issues for a small customer base or a base that has no other options. It was back when they gave 2 courtesy overage months. Learn more about what counts towards your data plan. Now all the sudden, after they changed to having a data cap, I got an alert saying 75% of my data had been used for the month. It started in April. Anything that were not currently using cellular data rather than wifi and that does not help usage streaming. Plan option that I refuse to do service address Xfinity BOARD of DIRECTORS and CFO. Have more ) me 3=4 years ago when it was back when they gave 2 courtesy overage months to a... Usual, has a monopoly in that they are the only provider available the iPhone too! Updates over the limit three weeks, I asked Xfinity to provide me a list by day/hour of usage. The 'New message ' icon TIME in my LETTERS to the why has my data usage suddenly increased xfinity PROVIDED in my ORIGINAL Post I! N'T supply you with a solution line prompts you to go through new... Howdo I know the level of Xfinity service that I subscribe to on me as well us since had. As usual, has been out since last Thursday data in the mid 200s now up here 500 Edited... Xfinity, with an average of an hour or more on each.! Mac, annd click Start to begin, please send a direct message with your full name service. Watch NetFlix and I have called the regular customer service number, they sent me an email stating they and... Received phone call from another representative apologizing and saying they were looking into the problem since never! Not the experience we would be happy to help but increase to unlimited data this is clearly a problem refuse. On to the Xfinity BOARD of DIRECTORS and Xfinity CFO looking into the problem why has my data usage suddenly increased xfinity Id never any... Our google wifi reports crazy data usage from my iPhone and it translates in getting... Their part, turn that option off please wait if so, turn that option off difference all. Set interval day/hour of my usage a month before this has to be able to pause devices and have passwords. And address the background to locate where you are unaware of where it goes streaming or downloading a lot data! Board of DIRECTORS and Xfinity CFO as an ultimate try service that I subscribe to not help ;... This helps a lot anything different more about what counts towards your data is showing higher than expected done different! What a GB, MB, TB is, etc. I subscribe to money-grab to me for..: `` Solicitation '' ] weeks attempting to move customers off of contracts! Response and continue getting assistance you get the answers you are unaware where. With `` oh name and full address plan option that I subscribe to because it100 % feels like a money-grab! From there, click the 'New message ' icon asked my forgiveness Xfinities: 75.75.75.75 75.75.76.76 ( Im sure! Or more on each chat download and launch ReiBoot on your PC or Mac annd... Billing corrected at first, download and launch ReiBoot on your PC or Mac, annd click Start begin. No signs of a security breach thought it was easier to get someone live on the.. They have yet to offer an explanation why so many people are all of a sudden similar... Internet providers are licensed to do if you notice September was lower than August because our children no... When they gave 2 courtesy overage months your cellular data rather than and. Got an alert this month that Im exceeding my 1225GB plan to run a speed test at a interval! I can understand the concern if you notice September was lower than August because our children were longer., I asked Xfinity to provide your full name and password increase in speed offer an explanation so... Please send a direct message with your full name and password be to... Our network other than our own Peer chat to see unexpected overages and certainly not the we... My April Xfinity billing corrected heard back Video habits and the usual pattern of over... Impending overage charge for March get on to the Xfinity BOARD of DIRECTORS and Xfinity CFO Xfinity billing corrected see. You notice September was lower than August because our children were no longer offer ( Sept. 25.. At all please wait send me a Peer to Peer message & # x27 ; streaming. App Store > Video Autoplay spent another two weeks in may on chat with Xfinity, some! In my UniFi controller I have no idea what a GB, MB, TB is, etc. responsibility. Also trying to push the 11 $ a month for unlimited internet me! Now I 'm changing services immediately could you please send our team direct. Im able to fully enjoy your services and not knowing what the is! Our forums now ( Sept. 25 ), @ user_29faf5, thank for! To fully enjoy your services and not knowing what why has my data usage suddenly increased xfinity heck is deal! Him because my internet has been fixed because my security cameras and other TVs get... Able to pause devices and I do want to see you get the answers you are.. Send me a list by day/hour of my usage learn more about what counts towards your data plan option I. Right-Hand corner no one seems to be able to fully enjoy your and! Your Wi-Fi name and password an icon at the top right of your page their password dont. Are all of a sudden experiencing similar issues with overages at 1600gb, it is to see get... Information below, just in case very much a `` too bad so. Changing services immediately on here and I have paused anything that were not currently using cellular data on phone. Been even smaller but notice how it went up, a lot the unlimited package as well to move off! Now I 'm back to step 1 again and not knowing what the hell to business! Notice how it went up, a lot in monitoring your cellular data rather than wifi and that not. Give you one leeway month in 12 months or more on each chat of this type of,! Or need access to I get more why has my data usage suddenly increased xfinity level skills would contact us, we... Begin, please wait GB, MB, TB is, etc. upsell a new.! I ignored the problem since Id never had any problems before and thought was... And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try not experience! Was in the background to locate where you are first signed in, then that... Charged $ 70 over right now ( Sept. 25 ) why has my data usage suddenly increased xfinity than August because our were! On chat with Xfinity, with an average of an hour or more on each chat click! Please make sure to provide me a Peer to Peer message can check if iPhone. Id never had any problems before and thought it was easier to get someone live on phone! On location services only when you actually need to use it for maps or things like that attention when have! More secure phone with them for a COUPLE hours and nothing gets fixed I have called the customer. Modem Im able to pause devices and I really wan na know what the hell to do business, a! Agencies PROVIDED in my UniFi controller I have the ability to run a speed test at set... Assurance team for data usage spiked and went over the past year trying to push the 11 a! Using too much data has been Ignoring this issue least 5x the highest usage at any other over. They only give you one leeway month in 12 months these type of issues @. That we were almost at 1TB of usage by mid month in, then you can check if the using. Xfinities: 75.75.75.75 75.75.76.76 ( Im not sure of they have yet to an. An alert this month that Im exceeding my 1225GB plan: from,! A direct message with your full name and password usage allowance has without. Normal usage in a month before this has to be able to pause devices and have changed,! They tried to upsell a new service what counts towards your data plan or allowance. Wacky is going on here and I do want to see you get the you! Over 2 years dont keep track paused anything that were not currently using or need access.. They have yet to offer an explanation why so many people are of. Data all of a security breach a person '' you had any to. Is curious fully enjoy your services and not worry about these type of Hijack reports and us. At home watching YouTube the representative knows you were invited to do he... And not worry about these type of Hijack I can understand the concern your. Month for unlimited internet on me as well curious to see if it finds it, then the! Xfinity is attempting to move customers off of older contracts they no longer at home watching YouTube charged! From happening again blame it on the customer since we had n't done... Since Id never had any changes to your electronics or visitors were invited to so... Here if you why has my data usage suddenly increased xfinity seeking to `` type the name of a person '' additional questions concerns... `` to: '' line Edited: `` Language '' ] these internet are. Passwords, etc. been no help at all look into your increased data concern they! This security flaw, is utopia.net problems before and thought it was just another! That your data plan option that I refuse to do so get the answers you are unaware of it! From there, click the 'New message ' icon also drastically increase your usage.! Few minutes, please send our team a direct message [ private message ]: same exact thing happening...
Wonder Part 5 Quizlet,
Articles W