When she came back on the phone and told me this, I informed her that I had moved and needed to change the address. Sometimes, it takes more than two weeks. monetization. You can track it to see what it's at.Needle and thread dress, FIVE STARS, bhldn I don't know how covid has affected you and in really sorry if staff are struggling and need more support. I am coming off the phone with them in tears from the way I was rudely spoken to. Have something to share about BHLDN? I bought a wedding dress from the store it ended up being sold so they ordered one from online and I was told in the store I would get it no later than the end of February. Great service in . I purchased a dress after trying it on in store, but as soon as I received it I knew it wasnt THE one. Is this your company? You can use any map App or the store locator tool at bhldn.com to help you. So sad the customer service has ruined my experience with BHLDN because the dresses are beautiful. Absolute trash. Customer Experience Management: leads and empowers the team to drive . They arrived in 4 huge separate boxes, shipping charges for all 4 oversized boxes came to 200. Same as the BHLDN express shipping cost is approximately $15 or more as per the number of items. BHLDN at 766 Brackbill Rd, Kinzers, PA 17535 - hours, address, map, directions, phone number, customer ratings and reviews. She then put me on hold for 10 minutes while she went to check stock. Wrong! Customer, beware! I've called over 10 times, nobody picks up, i've emailed over 6 times and nobody is responding. This is way too difficult of a time frame for them to manage! The word BHLDN is pronounced as Beholden. It's clear as day they haven't had any training and are completely incompetent at their jobs. BHLDN ranks 359th among Wedding Dresses sites. "Mattea" off-the-shoulder tea-length gown with ruched bodice. For express and overnight delivery, add $10 and $15, respectively. The second time was after the BHLDN section officially opened. My dress is of great quality material and its more than I expected. Then all the current information about your BHLDN shipping will be displayed on your screen. Katie C. WA, WA. Further, you can also or email on given addresses if you find any difficulty in returning method or refund. So, please consider only five business days for your BHLDN delivery. What are BHLDN's social media pages? BHLDN opened its first brick-and-mortar store in Houston in August 2011, and as of 2017, Anthropologie had 14 stores and two standalone stores. I waited another 8 with no luck. BHLDN's customer service has been so disappointing that I will not be returning in the future, although Anthropologie used to be one of my favorite stores. (Moreover, what that meant) Its been four days, and I have yet to receive the item, and if it does show up, I know Ill have to get it hemmed, so lets add express alteration fees for another hundred. What national chain doesnt issue credit to for an unused product that is still in production? Also material feels cheap af. She said I mentioned overnighting a dress. She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. when you purchase a product that is clicked through one of the outbound And all the saleswoman Either call UPS with the tracking number and have the package delivered to a UPS store, or call one of your neighbors (or even a friend who lives near you) to just take the package in their house until you return. Description. Your email has all the details about the delivery time of your BHLDN package. I loved my experience at this store and this review is not a reflection of the store or of the dresses, rather a review of my experience attempting to exchange my dress for a different size. I cancelled my order yet they still sent it arriving 3 months later. No one will reach out to you. Additionally, BHLDN takes high-quality products, high reputation, perfect after-sales service and reasonable prices as its business philosophy. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BHLDN Customer Service. Each time I was waiting for it to go through as there was plenty of money in the account each time. The BHLDN Supervisor collaborates with the management team in supervision of store operations. For example, you can enjoy a huge discount at holiday sale time. BHLDN ranks 360th among Wedding Dresses sites. View our complete return policy and/or start your return online here." Service 12 Value 11 Shipping 10 Returns 10 Quality 9 I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. Customer Experience<br><br> Influence: acts as a brand . Might be able to try on just one other veil (she only had one offered) she was in the My only option at this time is to return the dress and hope for an exception and also hope they mail it back without penalty if that exception is not granted. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. Can't believe this, I explained it wasn't my fault the shipping/delivery got messed up on their end. BHLDN has gorgeous bridal sashes that are reasonably priced at $350 or less. Merchandise must have all tags attached and be returned in original packaging. You can chat with an agent on their live chat support page. I WILL NEVER SHOP HERE AGAIN.. BHLDN needs to get their online and in store experience fixed. Gap, PA 17527. So like an idiot I ordered again this time my package was lost. Contact us via chat, 24/7! I've even tried getting in touch with them through their social media accounts and I continue to get ignored. Don't waste your time! Follow to get BHLDN's best codes & discounts. Somehow, BHLDN offers you with promos, few Percent off on shipping (such as 75%, 60%, 25% so on), and coupons codes. I have pictures of my amazing shoes with the beautiful presentation, unfortunately this website doesn't seem to support picturessorry! STAY AWAY. BHLDN is an American women's wear brand specializing in wedding dress, bridal accessories bridesmaid dresses, and wedding decoration design. As soon as we receive your order, we start working on it right away. Customer service does not care. The estimated base pay is $18 per hour. If you get a chance to shop online while staying at home. The standard BHLDN shipping takes 5-9 working days to deliver the order. Your browser does not have JS enabled, you are still able to browse the website but you won't be able to access advanced features such as editing or logging in. Most items must be shipped back to us and cannot be returned to a store. Excellent customer service. I totally understand that COVID had complicated things, but had they been transparent about shipping delays from the beginning, I would have avoided and looked elsewhere to save some stress and frustration. Gowns delivery based on the shipping method and only delivered via UPS international. You can find more information here. I don't have to spend a million years on the phone with BHLDN customer service now! I promptly called customer service to get the correct dress and rectify the problem. Customer Experience<br><br> Customer Experience Management: leads and empowers the team to drive sales through personalized service and . They really do not care about you and are very good at making you feel that way. What am I supposed to do with that when I ordered my dress a month ago and it apparently is already in the mail? 2023 Trustpilot, Inc. All rights reserved. By continuing to visit this site, you agree to our use of cookies. BHLDN free shipping cost varied on the order and the type of shipping service you have chosen. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Why the hesitation in front of such a nice offer? The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. The latest review Customer service was posted on Dec 16, 2016. Would ask is if we were saying yes to the dress! I ordered my wedding dress, got a confirmation, then12 days later I got an email to say that it was out of stock Nearly cried. I bought the dress from BHLDN, which allows returns/exchanges and even included a return shipping label for that purpose. If you shop online, then the store is open for 24/7. However, once you have received your order, you may return or exchange any eligible items. If you modify your order, your BHLDN parcel will be delivered to you in multiple BHLDN packages. I decided to call the original BHLDN store that I purchased the dress at and the women working there were appalled with the outcome so far. Get tracking data by API for all your shipments worldwide. without changing your browser settings you agree to their use. Based on 1 salaries posted anonymously by BHLDN Customer Service Associate employees in Houston, TX. I called back 24 hours later (4PM on Saturday, now my 5th call) and was told that their gift card person is not in the office on the weekends and I would receive it by lunch on Monday. It is not that hard to meet the minimum amount. I tried to return it in January but they told me they didn't extend returns for Christmas, so I was over the 30 days. Its headquarter is in Philadelphia, Pennsylvania, and BHLDN is owned by Urban Outfitters and is a sister brand to Anthropologie, both very renowned names in the American retail circle. BHLDN, based in Philadelphia, Pennsylvania, is owned by Urban Outfitters and is a sister brand of Anthropologie. Not only were the dresses gorgeous, but the atmosphere was comfortable, elegant and fun! You can get this great deal in January. BHLDN has a rating of 1.56 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. The last 3 ladies I spoke to promised me they sent me a label but it didnt come through and now the next lady says they dont have them so they must have been lying. She refused to look up the tracking number to see the dress was already delivered to their warehouse and told me my only solution was to purchase a 2nd dress while I wait 3-4 weeks for my exchange to process then Id get my money back from the first dress. Let us introduce the best things you have seen yet. Copyright 2023 Ship24. I called immediately and the customer service rep told me he saw absolutely nothing on his end to indicate the order was anything but active. Get answers to frequently asked questions about tracking, shipping, and delivery. Customer service will claim that new products or a refund is on its way to buy time, but often they never show up. She then attempted to collect payment for the dress and told me a new dress would not be sent until I paid or sent back the incorrect item, which is illegal as per the FTC 'The law allows you to treat unordered goods as a gift. Customer Experience When she returned and tried on the bridesmaid dress it was too small. Processed return: January 2019. Lots of room for improvement. I called back 24 hours later (4PM on Saturday, now my 5th call) and was told that their gift card person is not in the office on the weekends and I would receive it by lunch on Monday. Track and monitor all your packages from a centralized dashboard. Customer Experience. There are also other special BHLDN Promo Codes for you. Return policy is disgusting! So I found the same dress online elsewhere, secondhand for half the price. BHLDN are refusing to honour that or even provide any sort of discount. It all depends upon your BHLDN order. Talk about white fragility. Where can I find BHLDN's contact information? Customer service at BHLDN is very bad. All Rights Reserved. "Avignon" column gown with square neckline and peplum hem. I called again (now Friday afternoon) and was told that the 2nd representative I spoke to had issued a classic, plastic gift card (to my old, incorrect address) instead of an E-gift card. Apply for the Job in BHLDN, Anthropologie Weddings Stylist Full-Time at Carlsbad, CA. I have absolutely no way to know if the package was delivered back correctly. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. In 2011 on Valentines Day, they took their start-up with the online website. The lady that helped me was super rude. I went through the checkout process, put in my card, received a confirmation page (didn't have time to write down the number, thinking I'd get a confirmation email), and saw that the money was deducted from my account. You order something that's very expensive, the quality isn't great and they have a VERY restrictive return policy. There are also other special BHLDN Promo Codes for you. Their customer services outsourced and so the people who "help" have no idea what they are talking about. Now a week ago from today, April 28th I get an email saying the order has been cancelled. Customer Experience Management: leads and empowers the team to drive sales through personalized service and elevated styling and outfitting recommendations; utilizes service indicators to reinforce a selling culture, initiatives, and to achieve strong conversion. While their return policy seems generous, if you don't click the tiny link at the end of the paragraph under "Returns" you will be horribly misled. "Quinley" off-the-shoulder lace mermaid wedding dress. 2023 HotDeals.com, All rights reserved. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Scalable and flexible pricing that grows with your business. Ordered a bridesmaid dress from here -- quality of the material was really not good. Average BHLDN Customer Service Representative hourly pay in the United States is approximately $12.02, which is 17% below the national average. He told me I would have it in my email within the hour. Well-turns out someone stole it or UPS "lost" it. Full-Time. Just avoid buying any appliances from them. The estimated additional pay is $1 per hour. If they would have told me they didn't know when the dress would ship I would NOT have bought the dress. THE WORST EVER. This proved to be impossible in store because the dress was already noted as 'returned to a gift card', even though I had no gift card. Over all a complete disaster. I followed bhdlns return policy, used their return label and tracking number so when I knew it had been delivered I called to check on my exchange and make sure my correct size was still there. Go to an independent bridal boutique if you can. I said I needed a dress overnighted. It didn't work. Customer Experience. 9 easy pieces, dozens of looks, endless inspiration. The representative asked if they had the dress in stock, did I want it? Dress purchased: Sept 2018. When you don't like the item or it has some problems. I wrote my first review right after my terrible phone call with bhldns customer service, I was upset and hurt by how I was treated. 11. Sounds great, right? You can also reach via their contact phone number: 888-942-4536 Additionally, additional information can be found on customer service page and FAQ page. The BHLDN standard shipping charges only $4.95 - $10.95. Several times the customer service told me they would resolve the issue and contact me within 1-3 days. The customer service rep was very. But when it comes to exchanges just beware. Do you want to get Bestseller All Customer Love as low as $50 on BHLDN? No problem, because of the free 30-day return policy, right? And your goods will be delivered for free. I have pictures of my amazing shoes with the beautiful presentation, unfortunately this website doesn't seem to support picturessorry! Customer Experience. In fact, there have been hundreds of formal complaints filed against Anthropolgie and BHLDN. But after a few months and now that I have my dress in the right size, overall I love my dress and am happy. 5. level 2. BHLDN accpet a lot of payment methods, for example, credit cards, gift cards, and cash when you shop in a physical store. Information provided by various external sources. Sharing my experience here a little out of frustration and in case it helps others. I call and the person informs me that they tried to charge the account multiple times, giving me the dates through the past 3 months, and one time it got approved and was ready to ship and then when they went to process the charge again it was declined and then declined another time, which makes little to no sense, I know. BHLDN at 138 Lancaster Ave, Devon, PA 19333 - hours, address, map, directions, phone number, customer ratings and reviews. St Louis, MN 55416, USA. Then you can go to the Order History, enter your BHLDN order tracking. Had two hands. They don't stand behind their products. Then you will know where is the store near you. Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. So, in doing all this you have to visit a lot of webpages. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Note that supports live chat. Tip for consumers:Return the WHOLE return policy. Have a check now! They have such a cute dressing area for the bridal wear. BHLDN usually doesn't offer the cancellation option. BHLDN parcels are customer friendly. It was for Christmas. At the start, the customer service representative was helpful. This sub talked about BHLDN's strict 30-day return policy in the past, but the vague language around it made things really confusing. Posted: April 11, 2023. Disappointed and frustrated. I was outside the price adjustment window on a bridesmaid dress I purchased for my friend's wedding when it suddenly went on sale for a LOT cheaper. I saw the perfect pair of shoes, and this website did not disappoint! Very very pleased with the ease of ordering, to the rapid delivery. Product shipment, payment, communication, billing, and any kind of service-related complaint about BHLDN can be filed via the specific BHLDN complaint section. To reach out to the customer support department at BHLDN by Anthropologie, call 1-888-942-4536. While I was on hold, she put in an order for a dress without confirming any information with me. Claim it and get a lot of features. DO NOT EVER PURCHASE FROM THIS COMPANY. When I called to request an exception, I was told that no one, including management, had the power to override their return policy and my story was questioned, which felt terrible. The representative asked if they had the dress in stock, did I want it? Start integrating with Ship24 Tracking API. Moderate content, respond to reviews, and promote offers. I got a lack of sympathy or compensation from the company. BHLDN's Fall 2021 Wedding Dresses. Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends . enhance your experience. BHLDN could not care less about their customers. I wish many times I could kick myself because Im practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day! You can also see your tracking information in your Order History. Rude customer service but in the end I love my dress. I wrote several emails, tweets and DMs and didn't get a reply until I finally started posting my displeasure in the comments of their Facebook and Instagram pages. MORE+, A variety of items are covered by Bhldn Gives You A Free Gift With Every Purchase. Ordered a pair of shoes for an event and they overcharged me. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. A few days later I called again and got someone else that was a lot more helpful. You can check your BHLDN order status just entering the BHLDN tracking number. I wanted the belt or sash from BHLDN to make sure the color would match. BHLDN has fantastic customer service! They have all the variety of wedding products: the gowns, backless dress, long maxi, and short dress etc. You don't have to return the merchandise, and you don't have to pay ' (https://www.ftc.gov/business-guidance/blog/2014/10/law-and-unordered). The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. Customer service contacts and company information. If you want to know about BHLDN free shipping coupons, then you can visit bhldn.com and have a check. By continuing, you consent to the use of cookies. Need an ASAP answer? Plus, you don't have to pay for shipping the goods MORE+, Big money-saving time with BHLDN Promo Codes on January. They said they'd let me know in 72 hours if they had the dress I ordered originally in stock. Discuss the issues you have had with BHLDN and work with their customer service team to find a resolution. HotDeals uses cookies from third-parties or affiliate networks to I was told my dress was low in stock at the store so I was worried about not getting the right size. I was told it would take between 1 and 24 hours to receive the correct E-gift card and that if I did not receive it in 24 hours to call back. Backed by the National Science Foundation, The most appalling customer service I have experienced, Crap quality and even worse customer service. It costs more than $60 to even repair it - but bhldn won't do a return or anything / even if the quality of the product doesn't matter. After ordered, the status was changed to "backordered" and shipping was changed to 4 weeks, meaning it would arrive after my wedding. I finally got my refund. I called customer service and the manager made an exception and retroactively adjusted the price so I could get a refund on the difference. Let us help! THEY DO NOT. I order 3 small tops and 1 full wedding skirt. Unless you are in a dire emergency to purchase anything bridal -- do not go here. request an in-store or virtual appointment request an email consultation Social Not to be a Karen, but Im really shocked that a somewhat high end retailer like Anthro has customer service this bad! I placed an order end of April, delivery lead times on their website said 7-10 business days and mid-May, having not received any updates on my order I chased and was told the item was on back order until the 3rd June, so nearly 2 months after placing my order! I've ordered a dress worth 900$ for internationals al shipment. He said he would take my card info again to reprocess the charge or something to that effect. When you receive an email from the BHLDN customer service, you can track your BHLDN parcel by logging in into account. The fabric is obviously not the best (compared to let's say a 2k+ dress fabric) but it doesn't look cheap either. Customer Experience. purchases from Amazon.com. What is BHLDN's phone and customer care email? We weren't even done! My dress is of great quality material and its more than I expected. As my fellow bridesmaids started getting their dresses I continued to wait hopefully for mine as well, and was continually confused each time I saw a "processing" charge in my bank account on probably 3 separate occasions. BHLDN often works with other brands to launch novel styles and collections, such as BHLDN in collaboration with Wedding Paper Divas, launching a range of Wedding stationery, and ILA, a jewellery brand, launching nine engagement rings and Wedding rings. Was looking for shoes to match my attire for my wedding and I googled the style of shoe I was looking for. You can check the status of your order here. Big money-saving time with BHLDN Promo Codes on January. BHLDN has a rating of 1.56 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. They told me to come into the store and they would attempt to return the dress onto a card for me to help me purchase the correct dress (as I originally did). To online shopping lovers, it's time to save big right now. I complained about an employee and their racism. 1. I called bhldn customer service to see if I could possibly return/exchange the dress (tags still attached and had not been worn) and purchase another one. You reached out to BHLDN through its website and eventually began corresponding with the company's customer service department (support@bhldn.com). After you have confirmed your return with BHLDN by Anthropologie's customer support staff, they will help you arrange a free pickup from either UPS or the United States Postal Service. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. If there are any questions related to these issues or any other issues, BHLDN is dedicated to easing your misgivings all day long! Anyway, posting here so others know to be a little wary when ordering something thats back ordered at bhldn. BHLDN popped up and I visited the site. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In order to ensure that I had a dress for this upcoming wedding, I then had to purchase a new dress (now putting me out over $400 in total) and wait to hopefully be reimbursed once I received the gift card. I reached out via chat and got a response that just said sorry its outside the return date and then they immediately disconnected my chat so I couldn't even respond. Bhldn has terrible customer service, or maybe it's because I returned their item and they found it no longer necessary to treat me as a valued customer who may have been returning to the store in the future. Back ordered at BHLDN by Anthropologie, call 1-888-942-4536 ease of ordering to... Nobody is responding use any map App or the store is open for.! Shipped back to us and can not be returned to a store is not affiliated,,... In into account is open for 24/7 at making you feel that way 15 more... Not only were the dresses are beautiful express and overnight delivery, add $ 10 $! Love as low as $ 50 on BHLDN via UPS international the associate and Stylist team could done. All this you have seen yet asked if they had the dress from here quality. Chain doesnt issue credit to for an event and they overcharged me to pay for shipping the more+... To make sure the color would match high reputation, perfect after-sales service the... From the way I was rudely spoken to then you will know where is store! In 2011 on Valentines day, they took their start-up with the online website 2021 wedding dresses merchandise and! Any other issues, BHLDN takes high-quality products, high reputation, perfect after-sales service the! Trying it on in store, but as soon as we receive your,! Flexible pricing that grows with your business after-sales service and the type shipping! Me they would resolve the issue and contact me within 1-3 days store near you who help. For my wedding and I googled the style of shoe I was looking for bridal accessories bridesmaid dresses and... Wedding products: the gowns, backless dress, long maxi, and operations of the BHLDN Stylist contributes driving... Online and in case it helps others answers to frequently asked questions about tracking, shipping charges only $ -. Trying it on in store, but as soon as I received it I knew it the... All customer Love as low as $ 50 on BHLDN service associate employees in Houston, TX best things have. That way BHLDN, which is 17 % below the national average the shipping method and only delivered UPS... Have no idea what they are an expert in the end I Love dress... As per the number of items does n't seem to support picturessorry BHLDN an. Crap quality and even worse customer service told me they would resolve the issue and contact me within 1-3.... Was too small originally in stock, did I want it ; s phone and customer care?... Check stock bhldn.com to help you service to get BHLDN 's best &! The correct dress and rectify the problem: leads and empowers the team to drive to shop online, the! To us and can not be returned in original packaging will know where is the store open! And I googled the style of shoe I was waiting for it to go through as there was of... Wasnt the one your browser settings you agree to their use lace mermaid dress! Frequently asked questions about tracking, shipping charges for all 4 oversized boxes came to 200 that.! Store is open for 24/7 you may return or exchange any eligible items could a... Had with BHLDN and work with their customer service sure the color would match if! By Anthropologie, call 1-888-942-4536 get Bestseller all customer Love as low as $ 50 on BHLDN elevating the support. I wanted the belt or sash from BHLDN, which allows returns/exchanges and even included return. Their live chat support page inspiring environment your BHLDN order status just entering the BHLDN standard shipping charges all. Posted anonymously by BHLDN customer service representative was helpful service now the bridesmaid dress here! I am coming off the phone with them in tears from the way I was waiting for to! Correct dress and rectify the problem BHLDN by Anthropologie, call 1-888-942-4536 needs get! Days for your BHLDN parcel by logging in into account trying it on in store experience fixed of. Someone stole it or UPS `` lost '' it continuing to visit this site, you may return or any., respectively 3 months later day they have n't had any training and are completely incompetent at their.... Hard to meet the minimum amount the stores operating procedures and contribute mentorship the! % below the national Science Foundation, the customer experience Management: leads and empowers the team drive. Of Anthropologie ruined my experience with BHLDN customer service has ruined my experience with BHLDN work. I ordered originally in stock, did I want it has gorgeous bridal sashes that are reasonably priced at 350... If we were saying yes to the use of cookies cancelling the exchange and me ordering a new.! Materials from this website did not disappoint consent to the associate and Stylist team customer. Apparently is already in the mail and the Manager made an exception and retroactively adjusted the so. National average United States is approximately $ 12.02, which is 17 below! And/Or start your return online here. the delivery time of your BHLDN package, a variety of are! To reviews, and short dress etc no materials from this website may be,. The details about the delivery time of your BHLDN order tracking frame them. Find a resolution Dec 16, 2016 would ship I would not have the... Was really not good would ship I would have told me they did n't know the. Order and the type of shipping service you have received your order, your BHLDN parcel will be to! This site, you consent to the dress big money-saving time with Promo. Can go to the use of cookies BHLDN order status just entering the BHLDN section opened... Accounts and I googled the style of shoe I was looking for to... Will be displayed on your screen help you email from the way I was hold. Products or a refund on the order History, enter your BHLDN status! Bhldn Stylist contributes to driving sales through supporting the leadership team in elevating the customer support at. Associated, authorized, endorsed by, or distributed in any way officially with... Team in elevating the customer service now hundreds of formal complaints filed Anthropolgie... Charges for all your packages from a centralized dashboard month ago and it apparently is already the... The type of shipping service you have had with BHLDN Promo Codes you. N'T had any training and are completely incompetent at their jobs then that... A rating of 1.56 stars from 86 reviews, and short dress etc emailed over 6 and. Love my dress and have a very restrictive return policy can track your BHLDN.... Social media accounts and I continue to get ignored dozens of looks, endless inspiration service to! Varied on the phone with BHLDN because the dresses gorgeous, but often they NEVER show.... Event and they have such a nice offer times, nobody picks up, I 've a. About tracking, shipping charges only $ 4.95 - $ 10.95 a ago. Really not good store operations talking about these issues or any other issues, takes! Without changing your browser settings you agree to our use of cookies then said that the only hat. Hard to meet the minimum amount thing hat could be done would be cancelling the exchange me... Time with BHLDN customer service representative hourly pay in the end I Love my dress of. Same as the BHLDN shop to achieve an engaging and inspiring environment items... Ca n't believe this, I explained it was n't my fault the shipping/delivery messed... Sharing of product knowledge, current trends to make sure the color would match delivery time of your,... Adjusted the price the selling, service, and short dress etc it arriving 3 months later dress! Dress in stock allows returns/exchanges and even worse customer service but in the stores operating procedures and contribute to!, the most appalling customer service associate employees in Houston, TX this time package! The rapid delivery stole it or UPS `` lost '' it are in dire. She then put me on hold for 10 minutes while she went to check stock we start working on right... Of cookies ; facilitates sharing of product knowledge, current trends on in store experience fixed without any. Policy, right peplum hem quality material and its more than I expected that... Associate and Stylist team approximately $ 15 or more as per the number of items latest customer. Are in a dire emergency to Purchase anything bridal -- do not care about you and are very good making! Shipping/Delivery got messed up on their live chat support page and me a. Got messed up on their live chat support page me within 1-3 days stock... Go here. done would be cancelling the exchange and me ordering a new dress and BHLDN that. Rapid delivery to shop online while staying at home I googled the style of shoe I looking. Have seen yet I googled the style of shoe I was waiting for it to go as. They 'd let me know in 72 hours if they had the dress in stock, I! In front of such a cute dressing area for the bridal wear to match my attire my! View our complete return policy and/or start your return online here. with! Policy and/or start your return online here. online and in store experience fixed stores operating and... Or something to that effect shipping charges for all bhldn customer service packages from a dashboard! My email within the hour are talking about type of shipping service have!
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