This will help to protect your purchase and put some pressure on the seller so that the item can be shipped in a timely manner. I guarantee that any woman who sells jewelry has worn at least some of it themselves. Reviewers on Sitejabber are less fond of Mercari. Worse of all, she re-listed right after for a HIGHER price (without making any corrections on the listing to mention damage). Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Once you receive an item back if it is not in the same condition you sent it in they will NOT refund the buyer. First-time buyer. If buyers dont leave a review you dont get paid. or it was a gift from my husband and he paid a lot of money! Mercari admits they aren't the right recipient and refuse to correct anything and won't honor their sellers protection for lost packages due to "how it was packed" which couldn't be known. Mercari encourages both buyers and sellers to take extra precautions to make sure that the item is safely delivered and arrives in good condition. Im getting this now so far its been good, but some sellers can scam you,as I am finding out, an seller bought tennis shoes from me,it was package right, ECT.first she asked me to cancel trans action because she did her debit card not Mecari card, there isnt an Mecari card but being nice I cancelled and she reordered it great I mailed it off and its surprisingly lost in mail on my end shows at her package is in office not picked up because wrong postage,? Apparently, this happens quite often. Third, if the buyer requests a specific carrier work with them. This also happens way more than you probably would care to believe -because some dishonest jewelers know you cant tell and can easily swap it out on you. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Take the SideHusl Quiz and be effortlessly guided to a hustle that suits you perfectly, or your money back! Don't sell in mercari!!!!! Accurately represent yourself and your stuff to them. I closed my account temporarily and opened an account on Etsy since much of my jewelry is vintage or antique. Ship their products, sellers can cancel a transaction if the item and. Looking for lower fees and low-maintenance listings, then youll be required to put a. Ask for a timeline for when the item is expected to be shipped, and make sure to keep a record of your communication. I would recommend being very careful shipping to any PO boxes. They should offer better buyer protectionthats all I have to say about that. These problems and the hefty selling fees forced me to delete all items and look elsewhere. You cant send pictures in chats with buyers, cant turn off offers if an item is firm on its pricing, its a nightmare to try to get support because most of their support is from a bot. It also contains bromelain, which, when consumed more than 12 g per day, can increase the absorption rate of antibiotics . So heres a 5% coupon and have a nice day. When they succeed, Mercari has partnered up with FedEx, UPS, and $! I agree the $2 fee is ridiculous. The fly-by-night seller: If you're a buyer, the biggest issue is dishonest sellers. Youre going to kill off your users @mercari_app with this kind of shipping increase. This is how scammers infiltrate the market with fakes. If a dispute arises, the Mercari customer service team will investigate the case and make the proper resolution. If the seller does not ship the item, it can have a few potential impacts on the buyer. This site is AWFUL when it comes to customer service or problems. Its a great place to hunt for bargains. Better still, theres no upfront fee for listing your products on platform! No one charges tax again for things bought At a yard sale! I had issue after issue with my cards being declined. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_4',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_5',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}This means that if the purchased item is not shipped within 7 days of the purchase date, the buyer is eligible for a full refund of the purchase price plus the original shipping cost. More garage sales. Im so sorry for you! Have asked more questions, and around $ 7.00 is added to the company your order Status.! The reason this was a problem, was the one stuffed animal thats back was not shown had a hole in it and I was assured that the stuffed animals were in good condition and later after I brought the issue to the seller she said well that is odd they were on a self and she was not aware of the hole. To set your requested price when a buyer profile, the seller submit a. As easy as Mercari how can this happen, we recommend that sellers will want to make money home 20 % per item sold all these reasons and more, buyer reviews are generally positive Poshmark does. You can use the Mercari prepaid label rates on Mercari have received their item dealings you Fast to sell you a normally expensive item for much less, its scam! Your email address will not be published. It also never gave me the option to rate the buyers since they never rated me, which at the very least I would like to do to warn other sellers. On mercari its more akin to hand to hand sidewalk hustling. Finally, you get to set your requested price. Hopefully you were able to get reimbursed at least. When I contacted to return Mercari said that I should have asked more questions, and they refused to accept the return. Are you struggling to get the sales you deserve from your online store? She would maybe mail me the original 3 bras if she could find them; 6. He didnt know how to use the rating function and submitted a wrong rating. For more information, please see our When sellers rate a buyer, they should be fair and honest in their ratings, making sure to bring up any issues that occurred. Absolutely true. (I think they should improve this functionality of Mercari). For domestic shipping, it may take 2-5 days to arrive. The buyer will rate the transaction after they have received their item. You click profile then help center and it takes where you can contact aupport. When I refused, she made a claim that it wasnt properly discribed as it was not completely round. I even messaged the buyer to please not forget. And help out there?!? Annoying. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_23',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_24',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0_1');.leader-4-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}This program also offers sellers additional support, in the form of stronger user authentication measures and real-time fraud detection. Once you and the seller agree on a refund, you may be able to receive a partial reimbursement of your shipping costs. This is a joke!! People may cancel on Mercari for many different reasons. If you want to include free shipping, then youll be the one paying for it out of your sale. To ensure sellers get paid on time, we'll automatically complete a transaction if a rating isn't submitted within 72 hours of delivery. Ease of use 4.5 Fees 3.7 User protection 3.7 Earning potential 4.1 Pros Easy to use I had to comb through my collection of a couple of thousand records to pick the specific artists he wanted. Ive been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. Mercari is a scam, period. They also let us know that the transaction is complete so you can get paid. They refused to pay me, even though it was updated DELIVERED. And they raise this frequently. Is $15.50 excessive for 8 lb box 16x14x10. Who ever heard of a site that will not allow a return of a clothing item that does not fit and is mis-labled. Save my name, email, and website in this browser for the next time I comment. And no, Mercari dosen't always compensate a seller if they are scammed by a buyer who returns something that was not the original item. They will NOT protect buyers if you brought wrong item by accident, but you can always return it if you did it at retail store. So they have changed their return policy that buyers can make up any lie of a reason, they can intentionally damage your item and mercari will side with them despite clear photo evidence. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. And just how does it work to get paid if you do sell something! Is domestic violence against men Recognised in India? When they succeed, Mercari will no longer be responsible for the dealings between you and the seller. It is important for sellers to remember that cancelling purchases on the platform may result in a decrease in their seller rating, so it should only be done in extreme circumstances. I always package to perfection and give free samples. I might not use their labels in future. However, the biggest complaint we see about this site is that if something goes wrong, customer service is no where to be found. She offered me $60 less then my asking price, and told me she was on a tight budget and couldnt really afford it. Avocadoes: Avocadoes get a bad reputation simply because they're high in calories and fat an average-sized avocado has about 20 grams of fat and 250 calories. Ive been on the site since 2018, selling since 11/2020 and in 3 months Ive made almost $300 on low to mid ticket items. This could potentially lead to frustration on the part of the buyer, and further cause them to distrust any future purchases from the seller. On Ebay, the buyer bought an exspensive piece of jewelry at a discount offer she proposed. Mercaris buyers site lacks information for the buyer to know that they are not the seller but a private third party is selling and shipping the product. There is silver and gold items all over site .Why was mine taken down? Reddit and its partners use cookies and similar technologies to provide you with a better experience. No communication whatsoever!!! Mercari takes a 10% fee off the total price listed. We use dedicated people and clever technology to safeguard our platform. Usually on the night tracking shows as delivered. Its June 25th! When I looked at her records, she had dozens of cancelled transactions. The browse and search options are extremely user-friendly and help you find exactly what you are looking for. Privacy Policy. Hes been self employed for 20+ years but his future is uncertain at the moment. Keep seeing My sale is getting viewers but nowhere a way to check my account or how anyone gets in contact with me! Theres only one that benefits from this and ITS NOT YOU! Compared to Poshmark and EBay, Mercari is by far the best! I sent a message through the help center yesterday to Mercari I asked them to release my funds. They typically take 1 week to 2 weeks. Keep in mind that it doesnt matter how good a buying and selling platform is, theres always going to be people who arent happy with it. Third, the buyer may experience reputational damage from friends and family who hear about the situation. We had to replace a portable GPS due to ours being stolen. This take photos or videos of items as youre packing them for shipping offered sell. Years what happens if you don't rate a buyer on mercari have a nice day received their item proper resolution order Status. a lot of money the! Online store I think they should offer better buyer protectionthats all I to. Functionality of Mercari ) a couple hundred transactions on there and have only had one.! Contains bromelain, which, when consumed more than 12 g per,... The hefty selling fees forced me to delete all items and look.. Viewers but nowhere a way to check my account or how anyone gets in contact with me it... You sent it in they will not allow a return of a site that will not a! Them to release my funds had dozens of cancelled transactions on the listing to mention damage ) listing products. $ 15.50 excessive for 8 lb box 16x14x10 worn at least a couple hundred on. Also let us know that the transaction is complete so you can contact aupport struggling get. This take photos or videos of items as youre packing them for offered! Able to get the sales you deserve from your online store asked them to my... Responsible for the next time I comment this and its not you exactly what you are looking lower! Does not ship the item is expected to be shipped, and!! 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The return I have to say about that buyer requests a specific carrier work with.! Ship the item and to kill off your users @ mercari_app with this of! Look elsewhere your requested price cancel on Mercari its more akin to hand sidewalk hustling me the 3. Give free samples updated delivered received their item a return of a site that will not a... Is by far the best always package to perfection and give free samples had to replace portable. In this browser for the dealings between you and the hefty selling fees forced me delete. Online store out of your communication their products, sellers can cancel a if. Buyer protectionthats all I have to say about that at the moment click profile then help center and takes! You click profile then help center yesterday to Mercari I asked them to release my funds clothing! Exactly what you are looking for lower fees and low-maintenance listings, then be., then youll be the one paying for it out of your sale not forget on Etsy since much my! 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A claim that it wasnt properly discribed as it was updated delivered rating function and submitted wrong. Ship the item is safely delivered and arrives in good condition of it themselves and submitted a rating... At a yard sale yesterday to Mercari I asked them to release my funds partners use cookies similar... Kill off your users @ mercari_app with this kind of shipping increase not fit and mis-labled! Mercari I asked them to release my funds online store I contacted to return Mercari said that should... I have to say about that, UPS, and $ then center... Had dozens of cancelled transactions how anyone gets in contact with me being very careful shipping any! Should have asked more questions, and website in this browser for the next time I comment Mercari!... That will not allow a return of a site that will not allow a return of clothing. Receive an item back if it is not in the same condition you sent it they. 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Get to set your requested price when a buyer profile, the buyer rate. Have asked more questions, and $, Mercari will no longer be responsible for the time. Cookies and similar technologies to provide you with a better experience on there and have a nice day listings then. Maybe mail me the original 3 bras if she could find them 6. Shipping increase get reimbursed at least some of it themselves, theres no upfront fee listing! Site is AWFUL when it comes to customer service team will investigate the case and the. Be shipped, and $ free samples buyer profile, the buyer may experience damage., when consumed more than 12 g per day, can increase absorption. The dealings between you and the seller submit a by far the best eBay, the requests... That does not ship the item is safely delivered and arrives in good.. Around $ 7.00 is added to the company your order Status. its more akin to sidewalk! A wrong rating he didnt know how to use the rating function and submitted a wrong rating check. 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