I'm thinking of purchasing a Louis Vuitton when I go back to France this spring and am testing out which style I like best. I called back and asked to speak to Jill Griffiths; I was forwarded to Rebecca, the customer service manager instead. The final factor you desire to do is commit a huge selection of bucks on the knock-off. When selling an item to us, the quote extended to you is contingent upon inspection of the item at our facility, this was the process you were waiting on. I've enjoyed the bag so far. Speedy delivery, pleased with my purchase. The agreement was for $660 in total.The original purchase price I paid was was $1,675.52. K. They offered the highest $130 for my LV Agenda when other sites like Fashionphile offered less than $30. I got a crappy product, they apologized, it was a routine return - but then not really. The company works on the basis of membership program. Well it was all a scam. BBB is here to help. Awesome! This bag is even better than I expected. 2022 Trustpilot, Inc. All rights reserved. Got the bag I purchased outright. I was trying to sell a couple of lv bags but never got any response. I love dealing with your company. Thanks! I love my purchases and it was an easy, accurate and satisfying experience. Coach at present has 7 timepieces outlined on its website. Easy to sign up, Burberry handbag exactly as described, Burberry bag exactly as described, Cons: The bag is 2 shades lighter in color and the fabric of the bag is extremely faded and patchy. Good. I love the option to mix things up. Some are a whole lot more dressy, although other people are a whole lot more sporty in appearance. I hate that this was such a bad experience. It's not worth it, trust me! responded to my email pretty fast even tho they don't have the answer for my question. Had to pay more out of pocket than the credit I had. BBB Business Profiles generally cover a three-year reporting period. I was nervous about what to expect but BBOS had clear instructions and were quick to reply with any of my questions and on what to expect next. THEIR STAFF HAS NO KNOWLEDGE. I am beyond pleased with my experience with Bag Borrow or Steal. BBOS's website was easy to navigate and shop from. SaaS, Android, Cloud Computing, Medical Device), Where the organization is headquartered (e.g. Excellent customer service and lots of different items to choose from. BB or S returned it saying it was fake. They are also a whole lot more inexpensive than timepieces you purchase in diamond jewelry stores, which is identified as a large perk for some gift-givers. I have looked at avelle / bagborroworsteal / bagborroworsteal.com a dozen times before finally one day they deceived me with the "14 day return policy" they put there that you can exchange your outlet purchase if you are not happy with it. This comment was posted by a verified customer. I then asked for the Chanel purchase to be cancelled and I was told that it would take a whole 7 days for the money to even go back on my card. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I'm extremely disappointed with this website! I will file a dispute tomorrow after all I have the initial receipt with the total for 2.28. Pissed Consumer 2022 All You might have the ability to locate a bigger assortment at Coach retail industry stores. Also more color would make life brighter considering we are entering spring/summer > thank you. By one online brand new at LV.com. Many lovely items to choose from. The process was streamlined, the platform is very easy to navigate and I was able to track my package. I can't understand why did not they call me! Obviously the UPS lost package process is not ideal and we dropped the ball on staying on top of them every time the closed the claim. You sent the attached email to us on the same day as filing the BBB complaint asking for $500 to settle this but we, Thank you I appreciate that. They just said that the information I gave them was not complete so they could not deliver my bag. What? Communication was fantastic. After going around in circles, I told her I was going to file a complaint against them and/or pursue legal action, she offered to refund me the $75 I paid plus tax. All of my complaints were documented and my refund processed, but the issue with the return didn't surface until a week later when "a warehouse manager said that there was a discrepancy." If the bag that they, on the website claim "guaranteed authentic, perfect condition, no exceptions" didn't have worn piping. Total amount raised across all funding rounds, Total number of Crunchbase contacts associated with this organization, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. I am super happy that I found you :). You cannot after emailing them and calling they have blocked my email and phone number. Such great items that are not what everyone else is wearing. The complaint has been investigated and resolved to the customer's satisfaction. I received my bag so quickly!! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. just might be your answer. Currently, Bag Borrow Or Steal operates about 29 locations. ), watches handbags, sunglasses, even the worlds famous brand name luggage. Consumers satisfied with Bag Borrow or Steal most frequently mention customer service, great experience and easy process.Bag Borrow or Steal ranks 5th among Handbags sites. Does anyone else have issues similar to this one from the same company? On the phone, we only corresponded regarding pricing. Just be mindful that there are numerous Coach look-alikes out there. I love shopping at Bag Borrow or Steal, Awesome! She said that "her managers are still working on a solution and they will get back to me the next day"'. The bags ship super fast and are in great condition. Thank you. As a matter of policy, BBB does not endorse any product, service or business. We do apologize that neither transaction worked in your favor and that you were disappointed. Eventually I found out an eBay seller is actually BBOS, and on BBOS site, they offer better price and discount. What a joke. I waited and waited and nothing arrived, so I contacted customer service and asked what was going on and they said that my order was cancelled. I used it before the pandemic and they were professional, on time! Since you never received the items we returned to you, the authenticity of them is no long relevant. Nothing arrived. Such an easy site to navigate! THEY HAVE DESTROYED, DAMAGED, LOST ITEMS. Prom season is here, and you deserve to look and feel amazing for your big party! These Terms and Conditions govern The Client's use of the Bag Borrow or Steal website (the "Site") and all Bag Borrow or Steal services and sales of products (the "Service"). However, I have nothing K. They offered the highest $130 for my LV Agenda when other site shadyness return policy and overcharging. Return policy for outlet sales deceiving! ComplaintsBoard.com is a leading complaint resolution website on the Internet. A Coach wrist timepiece is identified as a advanced gift. I wanted a cute bag to take on vacation that I dont wear all the time at home. By joining Company's email list, The Customer acknowledge and represent that The Client of Bag Borrow Or Steal have read and understand these Terms and Conditions and that they become a binding agreement ("Agreement") between The User of Website and Bag Borrow or Steal, The User agree to receive all communications from Bag Borrow or Steal under this Agreement electronically via email, The User of company services agree to keep The User's current email address updated under Profile on the Site at all times and The Client agree that The Client of Bag Borrow Or Steal will be deemed to have received any notice The Company send to that email address. I have Apple Pay, you can send directly to my phone number. Did they even know what they were looking at?? The bag was delivered right on time and customer service was prompt and super helpful. Had I known this, I would not have purchased it. As I haven't read the reviews before dealing with them, I didn't know what to expect, but I wanted to give them a shot. You might want to double check the guy that works in the "regular price" department. Thankfully I happened to be home when it arrived, I was worried about possibly having to pick it up at UPS if I missed the delivery. Very useful photos! Find More Contacts for Bag Borrow or Steal, Edit Lists Featuring This Company Section, Beg, Borrow or Steal: How Trump Says China Takes Technology, Luxury online consignment shop Yoogis Closet bootstraps to $1M in monthly sales, You can bet your aaS that data is the key to new business models for physical goods, Greater Seattle Area Companies With Less Than $10M in Revenue, Seattle Companies With Less Than $500M in Revenue, Greater Seattle Area Companies With Less Than $1B in Revenue. As www.bagborroworsteal.com continuously improve and expand Company's services, this policy might change. I was fine with that. I love the adjustable strap and the many pockets. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I waited a few more days then I gave her a call. I purchased an authentic Christian Louboutin bag and it came in perfect condition! Got so many compliments on my bag & will definitely use again! Only complaint is that most of the collection is unavailable for check out! Bag Borrow or Steal. I would definitely use their services again. I opted to get credit rather than straight cash, as I would even get less if I went with the cash option. Don't know who to complain. Once we issue the refund, it is up to your financial institution to get those funds back to you which typically takes 2-3business days. Since you never received the items we returned to you, the authenticity of them is no long relevant. I am so happy with Bag Borrow or Steal. I cannot describe how bad Bag Borrow or Steal is. Click here to get notifications about new complaints of Bag Borrow or Steal. The brands include but not limited to Gucci, Prada, Chanel, Fendi, Burberry, D&G, etc. I wish there were more number of bags per type available. Something I think, as a buyer and not a renter, is pretty important. We do our very best to evaluate an item over the original submission and images the customer submits for the quote, however because some things are not foreseen, as a precaution we require the inspection before officially purchasing the item. BBB Business Profiles may not be reproduced for sales or promotional purposes. The whole thing seemed like a great deal because I was planning buying two bags - one for myself and another one for my mother. We will continue to fight this with UPS as well, so please take their call if they reach out to you. I found my DREAM PURSE at a great price. THEY STEAL FROM CONSUMERS. The email is filled with lies. Was shopping for a Prada travel/duffle bag for some times but there are so many different sites on the internet. Sincere Apologies, I have no idea how this company gets away with these scams and stays in business. The credit sat there for months, until finally I spent it. Creeped on the site for about a year and finally decided to give it a try. Will definitely rent again! When I received my handbag back on 07/30/2012, the handbag was damaged. There are several bags that I have borrowed that I now want to purchase! The bag does not zip properly. You sent the attached email to us on the same day as filing the BBB complaint asking for $500 to settle this but wewill honor our original quotes totaling $660. Can't wait to use it on my next trip. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I then received a phonecall from the company, as well as emails saying that they needed to talk to me, since the bag that they received was not the bag that was sent. I wanted for one month. However the exception was made for you, that we would refund the amount of your store credit from the item sold once AND if that was done, to the item you had ordered as we do want you to get the items you want and we know they go fast. Just received my first Fendi back to borrow. Or your "pre owned, " $265, on sale, was $295 only one leftI am sure there are some that, like the wapity case @ a bargain of $225, are lower and the claimed retail is lower than the actual. Regrettably a negative experience all around. After checking if BBOS is legit on YouTube (which of course is 100% legit with positive reviews), I placed my order via BBOS. Fast shipping and good quality pre-owned product. I've ordered a bag from www.bagborroworsteal.com and received all the necessary confirmations. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The customer service is so bad it is shocking. Well guide you through the process. I'm a first time "borrower" I'll let you know how the experience proves to be. The complaint has been investigated and resolved to the customers satisfaction. Nice bags, easy checkout. Someone who saw the bag even mentioned that it looked like a fake bag! I emailed her back with more before pictures of the bag and she failed to respond to my email, . I emailed her again stating that if she did not offer any solutions, I request a refund of the $75 I paid to have the bag cleaned and to be compensated $400 for the damage done to my bag;. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All I want is my money back! Super quick service. Claim it and get a lot of features. It was missing zipper pulls, the mirror, and nowhere on the bag did it say the brand name. They are able to reopen the claim, I am unsure if they have done so. I can trust the condition of the item is exactly as described. i sent them copies of my orginal receipts call them forever email them forever I want my items back already or pay me. I love using bag borrow or steal. I must say that you guys have it together! Claim your profile to access Trustpilots free business tools and connect with customers. This place is amazing! I also recently got an email from BBOS saying that they would offer me $412 for my Alexander McQueen bag. Because, last I checked, I could buy a BRAND NEW Louis Vuitton Alize at my local LV store for $2070.00. Our number is 1.866.922.2267. I completely forgot about it for 2 weeks when the check suddenly appeared in my mailbox just last week. At your 20% off "sale" price, you aren't doing anyone any favors. Therefore www.bagborroworsteal.com reserve the right to perform credit checks on Bag Borrow Or Steal's' customers at any time. I do not use pink a lot so would never buy an expensive purse in that color. This company offers you money for your purse, then they decline to purchase without any information. It all worked out. It's been on my wish list for awhile. I bought a limited edition bag in Japan. Return shipping is also free for all rentals. Exactly as described and arrived quickly! Thank YOU! Gave them my items a chanel sunglasses brand new and Burberry handbag brand new.I accepted what they were gonna pay me they sent me a check and was going to back a few days later to deposit it and they told me not to that my items I stole them. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. A few days later, after I had purchased the Chanel bag, I called BBOS asking whether they had recredited me the $412 as they said they would. Very good communication with representative, about question I had. That's my only feedback otherwise! A great idea executed with a fabulous "renting" experience. Well, the 14 day policy starts when you Share your photos and videos with others to prove the truth of your words. Looking to shop for authentic designer handbags that you can borrow or buy, you will fall in love at "Bag Borrow or Steal" The site is fantastic. My lawyer is ready to go but I wanted to try this last time to get them to give me back my items. The Company may contact The Customer for additional information in order to complete a credit check. I recommend it to all my friends looking for well-loved authentic brand name goods. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I'll continue to deal with BBOS, but only if I don't need the money right away. Thank you, It turned out a little too small so I decided to sell it. When I asked the reason they replied something that made absolutely no sense. Very happy every purchase I make. I also paid for the next day delivery because I needed the bag as soon as possible. I must say that you guys have it together! Verification can help ensure real people write reviews about real companies. I have since purchased other LVs from them. The site is easy to manage and i never had any issues. Can't wait to find my next item! Between mine and my friends' closets, we easily cycle through thousands of dollars in handbags and accessories a year and I was hopeful that this would be a positive experience. THEY HAVE NUMEROUS COMPLAINTS ON THE BBB AND I AM SURPRISED THEY ARE STILL IN BUSINESS. Amazing handbags with amazing quality! Jill Griffiths corresponded with me first by email accepting to clean the bag and then a phone conversation where we agreed on a price of $75 to clean the exterior only. Hope it will be on time this time. Bag Borrow or Steal has left an official reply on this complaint. They said that I can pick another one and they'll ship it right away but I refused and asked for a refund. I too had sold several authentic Louis Vuitton, Prada, and Gucci products to this company and felt that they pretty much stole them from me. Oh, and I'm not counting Yoogi's because that's where I bought my agenda. This is a blatant lie. Another example. I rented a bag from them after I was told that there were 9 people ahead of me, but then I received it in 1 week(with specifications of purple/large/gold hardware) and received a worn, plum, medium, incomplete purse. I need help! I sent them a couple of emails, the result was the same. STAY AWAY from this website! This is a new thing. And I just want to give a few examples. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. It was shipped quickly, I received updates along the way, and it arrived on time. Thank you. Such great items that are not what everyone else is Great to sell my bags but not so good to borrow. Worst customer service! Gain trust and grow your business with customer reviews, Designer Handbags, Designer Purses, fine Jewelry buy today or rent for a month Michael Kors, Chanel, Louis Vuitton, Gucci, Kate Spade, Tory Burch, To find more information about reviews and trust on Sitejabber.com please visit. The credit can only be used towards their per-owned products that, to other unhappy customers point, Avelle sells for more what they are worth brand new! My wish is that the company can change and other shoppers can benefit from my experience. To add insult to injury, the staff were rude, (in particular a lady called Jennifer), unprofessional and did not even offer me credit or any compensation for my loss. She claims that she told me she did not want to work on the bag because of the condition of the bag. www.bagborroworsteal.com also reserve the right to cancel The Client's order and/or require a deposit. occasionally you can locate Coach Outlet Store 2013. products at on the web auctions. They apparently were denied the UPS claim because they couldn't get a hold of me , but I gave them my new contact information and they didn't forward onto UPS. The bag I borrowed was in poor condition cleaned so well that it was discolored overall bad bag. We do state the quote is contingent, in our communication with our potential sellers. The algorithm is subject to change in future. I sent back the bag that I received, because it looked like it had been run over by a truck/made by a 5 year old in a sweat shop. At the present time, it is also one of the major virtual rental luxury retailers. They don't call me back, they take weeks to respond to me and they give me a run around.The. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Bag Borrow or Steal is an online boutique where women and men borrow, collect, and share luxury accessories. they do not describe their products accurately. Normally we will not issue a refund for an order purchased before you receive your funds for the item being sold to us. BBB Business Profiles are subject to change at any time. I'm an attorney so I'm well aware of contract law. The damage is very evident especially at the zipper line and handles where you can see the obvious color contrast of the original color of the bag and the damaged faded color. But I would be remiss if I failed to mention something else I have noticed. THEIR POSITIVE COMMENTS ARE A BUNCH OF BS THAT THE GIRLS WHO WORK THERE WRITE THEMSELVES. Waited the whole day but nothing arrived so I called Bag Borrow or Steal and asked about my order. Really. I found two nice bags and ordered them. I am interested in the bag for purchase but I wasnt sure if it would suit my lifestyle. i seemed to get stuck on "submit". If you send an email to customerservice@bagborroworsteal.com one of the team members will work to assist you with your issue. It's a shame because they have a nice selection but they do not describe their products accurately, their warehouse/shipping is unreliable and always delayed, they do not communicate well with the customer and in short, it's too much of a pain in the butt to deal with this company.
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