Price adjustments will be provided as store credit. Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Items fulfilled by Amazon and purchased from your wedding registry can be returned within 180 days of delivery. Gemstone Measurement Chart Any items for exchange without a receipt may, at our discretion, be exchanged at the current price. amzn_assoc_linkid = "245cddb269d29cb611c89e23231f5d0a"; Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Games and software downloads are not returnable after purchase. If a package doesnt arrive and you dont use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee. For all returns call 1 800-242-2728 and you will be given a Return Authorisation Code. We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to receive your order. Return shipping charges when using eBay shipping labels. Proudly Canadian, celebrating our customers stories for 35 years. Request a return by the time specified in the Return policy section of the listing. If you have any questions, please contact Customer Service at 800-843-3269. In most cases, sellers require that buyers pay for return shipping, but some sellers offer free return shippingcheck the Return policy section of the listing. Diamond Cut Please allow approximately 2 weeks for your refund to be processed. Following receipt of your returned item, youll receive a confirmation email. Moissanite vs Diamond See the item condition policy for returns for more information. amzn_assoc_tracking_id = "jewelry-secrets-20"; To return an item for a refund or replacement: Item eligibility for eBay hassle-free returns. 1/2 Carat Diamond Prices Best Chains for Men Please retain all packing materials unless instructed otherwise by Blue Nile. The lifetime warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating all for just a small shipping charge. Insurance can be purchased directly from G4SI via an online application should you select this option: www.g4si.com/bluenilerepair. We guide you to the correct timing as part of your return request in My eBay, but for reference: If you use alternative shipping arrangements, return shipping charges wont be included in any eBay Money Back Guarantee refunds, even if the seller agreed to pay return shipping charges. Your return must then be postmarked within 30 days of the date you received the item. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. To return a diamond or jewelry item to Blue Nile, follow the below process: Insure Your Package. Who Keeps the Ring? Hazardous materials, including flammable liquids or gases are not returnable to Amazon. How long does it take for a credit to process? The seller listed the item in a category covered by the eBay Money Back Guarantee. Thanks! If you are not 100% satisfied with your purchase, you may return it within 30 days for a full refund or exchange no questions asked. Items shipped from Amazon.com, including Warehouse Deals, can be returned within 30 days of receipt of shipment in most cases. Why Silver Tarnishes Returned merchandise must be undamaged and in new and unused condition to be deemed acceptable for refund or exchange. Ship the return package to the address indicated on the packing slip: Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center. Return the item in the same condition as you received it. Please note we are unable to accept returnsfor pierced jewelry due to hygiene reasons. Purchases made from November 5 to December 31, 2021 are eligible for a refund, exchange, and store credit until January 31, 2022. Before shipping a return, photograph the item for your records. Some products have different policies or requirements associated with them. If photos of the item would be helpful for documenting the condition of the item you bought and received, you can upload photos. In some instances, return shipping charges may not be based on the actual weight of the package, but are an estimate. Returns are processed during weekdays once the items have been received at our Fulfillment Center. Jewelry Salesman Training Ship the item back to the seller within 5 business days of requesting the return when returning an item for a replacement. The item arrives and isnt as described in the listing, such as with a damaged part, or the item is defective in some way. Great Proposal Ideas Fresh flowers, live indoor plants or insects are not returnable to Amazon, but may be refundable. Watch exchanges and returns may be made within 30 days of purchase, if unworn (refer to Watch Assurance Plan). If you are located in USA, Canda, or Europe, you'll be returning your parcel to our returns center in Santa Monica, California. Pack the item securely. amzn_assoc_search_bar_position = "bottom"; After Your Return Is Received By Blue Nile. Individual items of $500* or less being returned for refund can be set up online in just 4 simple steps. What is Diamond Fire? Their real time interactive diamond inspection is the best in the industry. Buyers are also encouraged to contact you if they experience any issues. Unidentified Ring Stamps Once the return or exchange is approved, we will accept the piece(s) up to 30 days after the RMA authorization is given to you. Ultra-Thin Wedding Bands When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you must work with the seller to agree on the shipping service and cost before returning the item. If we ask you to contact the seller, work with the seller directly and follow their return instructions. If youre not completely satisfied, well give you a full refund up to 365 days after you receive the product. PANDORA Gift cards cannot be refunded in store for cash*, Please return to your local PANDORA store for any product related queries and retain your original receipt to guarantee the manufacturing warranty on your product. Gemstone Clarity Many retailers charge a restocking fee for returns; we dont charge you a cent. Please retain all shipping materials for FedEx pick up and/or inspection. Cash refunds over $200 are made by check issued from the corporate office within 21 days. Just to know what youre in for. You havent already asked us to step in and help with the transaction under the eBay Money Back Guarantee, opened a PayPal Purchase Protection case, or requested a chargeback on the credit card associated with your PayPal account. How to Spot Fake Gold Where to Buy Precious Gemstones? If you want to save money, or build your own ring, this is the place to shop. Things to keep in mind when requesting a replacement: When to ask us to step in and help with the eBay Money Back Guarantee. Otherwise, youre issued a return shipping label and packing slip. How to Become a Jewelry Salesperson FUN STUFF Diamond Trivia Our 30-day money back guarantee gives you time to make sure your purchase is perfect. amzn_assoc_region = "US"; Any Fine Art items that have been damaged, or otherwise altered after delivery, wont be accepted for return. JEWELRY Best Jewelry Cleaners Or Maybe, she just said NO!. Best Ring Engravings We cannot accept C.O.D. The seller refunds you within 6 business days of receiving the returned item. amzn_assoc_tracking_id = "jewelry-secrets-20"; amzn_assoc_ad_type = "smart"; Astor Cut VS True Hearts Cost? Loose diamonds are shipped once they are received and inspected. Amazon.com may test dead on arrival returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product. These cannot be set up online and require assistance. For in-store purchases, merchandise must be returned within 30-days of purchase. Engraved jewelry items other than rings may not be returned. We recommend that you securely package your items in original packing materials, fully insured. JamesAllen.com offers free shipping and insurance to all our shipping destinations. The Content of Gold Purchases made using discount codes, such as our Black Friday sale, Boxing Day, among others, are only eligible for store credit returns (exception of our 10%OFF first-time purchase discount code). The case system on Etsy is where buyers and sellers work together to resolve their issues. Visit James Allen today. Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items. GIA VS IGI Cash refunds are issued to original purchaser with original sales receipt. A replacement is an item that is exactly the same as the original item was described in the listing. Tiffany & Co. offers complimentary shipping for any item that youd like to return. For more information about Gift Card limitations, see Amazon.com Gift Card Terms & Conditions. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Z-Mail How to Clean Diamonds If you have purchased an automotive item shipped from and sold by Amazon.com that is defective and is covered by a manufacturers published warranty, Amazon will either replace the item or refund the cost of the item for the life of the published warranty. (adsbygoogle = window.adsbygoogle || []).push({}); There are Many Reasons why someone would Want to Return Jewelry (Whether it be an Engagement Ring, Bracelet, Watch, or some other Kind of Bling). So whether its Kay Jewelers, Zales, Helzberg Diamonds, Fred Meyer Jewelers, Tiffanys, or Pandora, their Official Return Policies are HERE: (Taken Directly from their Website). amzn_assoc_search_bar = "true"; New desktop, laptops or tablets (excluding Kindle E-readers and Fires) purchased from Amazon.com that are dead on arrival, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase. @media (min-width:480px) { .adslot_4 { width: 300px; height: 600px; } } If you have trouble with an order and cant sort it out directly with your seller or buyer, you can file whats called a case.. Please note: We only ship after your order has been completed and passed quality inspection. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return. Jewelry Brain Teasers amzn_assoc_title = "Rose Gold Wheat Chains"; The Cheapest 1.00 CT Diamonds Jewelry Photo Lightbox Marry Me Scratch-Off Tickets Find the returned item and click View return details from the More actions drop-down menu. amzn_assoc_title = "Must Haves:"; How to Change your Watch Date While most wine is not returnable, contact the seller to learn more about their return policy. Fred Meyer Jewelers and Littman Jewelers will accept returned merchandise purchased from FredMeyerJewelers.com within 60 days of when the order was placed*. Steam Cleaner Review Loose Diamond Buying Guide U.S. orders under $500 in value are shipped via FedEx Two Day Saver. Free Jewelry Apps & Games How to Write Jewelry Descriptions We have a 10 to 12-hour window to make a request for the package to be rerouted from the moment you make the purchase; however, we cannot guarantee the change will be doable as it depends where the package is in the shipping process. We trust Jewelers Mutual Insurance Company and its Perfect Circle Jewelry Insurance. International orders over $500 in value are shipped via FedEx International Priority. Some sellers may offer you the option of returning an item for a replacement instead of a refund. If you need help determining a ring size, use our handy ring sizer or contact us. Please Note: Shipping charges are non-refundable. However, even with our lifetime warranty, it is important to have your jewelry insured in the event of loss, damage or theft. If there is damage to an item upon delivery, call our customer service center immediately at 1-800-311-JEWEL (5393) for assistance. Some changes will result in a shipping delay. The product is eligible for free return shipping if the item detail page includes Free Returns messaging. *Online Returns do not apply to the following items: Please call a Blue Nile Diamond and Jewelry Consultant at 1 800-242-2728, 24 hours a day, 7 days a week for individual items over $500, and items for exchange, repair, resize, or to report damage or defect. Diamond Carat Weight The 4Cs in 4 Minutes How to Upgrade your Diamond amzn_assoc_title = "Gold Wheat Necklace Chains"; Once your return is received into our system, you will receive a confirmation email. The Item could be Mis-Represented (Not being the Quality they Said it was), it could be a Gift that you would Never Wear, it could be Post Earrings and you dont have Pierced Ears. You can add photos until the return process is closed. .adslot_4 { width: 300px; height: 600px; } If you return an item for any other reason, including changing your mind about a purchase, the seller can keep any restocking fee specified in the listing Return policy. Ideal Cut Diamonds If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$250 (or equivalent amount in other currencies) replacement cost. Items purchased through our exclusive Design Your Own program must be returned to the Online Store and cannot be returned in any of our fine jewelry retail locations. It may not be a 100% Money Back Guarantee! Zales.com is dedicated to delighting you with your jewelry purchase and our services. You can return some items you purchased on eBay, depending on the sellers return policy. Grocery items (including Prime Pantry items) and wine are not returnable to Amazon but may be refunded. I3 Clarity You may return any merchandise purchased from FMJ, Inc. DBA FredMeyerJewelers.com within 60 days of when the order was placed. The Best Earrings Backs 1.00 Carat Diamond Price Returns with missing paperwork or product will not be processed. CZ VS Diamond Requires that all deliveries be made to a physical business or home address, Requires an adult to sign for the package, Allows for an alternative shipping address. amzn_assoc_linkid = "5eff5affdd998f6a806cf09a6b373aa3"; Use the original package, if possible. If there is a problem with an order, contact the seller directly first. Baby items (excluding clothing sizes 0-24 months) can be returned within 90 days of receipt of shipment. Simply take your purchase to any Helzberg Diamonds store. Subject to the terms of this policy items may be returned for exchange or refund for any reason within 30 days of purchase, provided they are in a saleable condition and accompanied by a valid receipt. Diamonds purchased as part of our Blue Nile Diamond Upgrade Program May not be returned for credit. Bride & Groom Gifts If a seller isnt using eBay hassle-free returns, you can ask us to step in and help 3 business days after you request a return, if the seller doesnt respond to your return request. Since Etsy is a marketplace of independent shops, refunds, returns, and exchanges are handled differently from seller to seller. Jewelry Store Humor Items that show signs of wear or have been altered, resized (by a jeweler other than Blue Nile), or damaged cannot be accepted for return. U.S orders greater than $500 in value are shipped via FedEx Priority Overnight. Every purchase is under a one year warranty. All Blue Nile engraved rings may be returned for credit, however engraving fees are non-refundable. Please do not ship returns C.O.D. No refund or credit will be given in respect of any gift so returned. Both the sellers return address and your address are in the US. *With the exception of unmounted diamonds and purchases made with the PayPal Credit payment option. Refund will be credited to the same form of payment used in your original purchase. If you need to exchange a piece, send us an email within 14 days of purchase, at hello@bonitojewelry.com with a picture of the faulty item, and our support team will assist you promptly. We are only able to accept returns on items if they are sent back unworn. Please note: If a buyer does not formally file a case, Etsy cannot get involved. The Brilliant Cut Diamond We hope your selection brings you many years of enjoyment. Marks Stamped inside Rings Here are a few resources for returns and refunds on Etsy: Please keep in mind that Etsy provides the marketplace, but isnt directly involved in transactions between individual buyers and sellers. If you wish to return your product, please follow these instructions: Please email us at hello@bonitojewelry.com (subject line: RMA) torequest a Return Authorization Numberwithin 14 daysof the delivery date. You can expect a refund within 30 days of our receiving your returned product. Every piece must be sent back unworn and in its original packaging. amzn_assoc_linkid = "cbe0687417f0a3fb3ea2250eb7e45f0e"; amzn_assoc_placement = "adunit0"; PayPal Credit Account ID is the last 4 digits of your PayPal Credit account. Before you request a return, check the sellers return policy in the listing for the sellers return period and other information. Return requests can be processed on our website, please see Online Return Requests above for more information on how to process your online return. Pennyweight to Grams If a shipping label isnt available for the item, we ask you to contact the seller about alternative shipping arrangements. 1 Cent Wedding Bands The Best Diamond Testers However, we do not offer exchanges for items purchased from any other stockists. If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1 800-242-2728. Returns must include all original packaging including Diamond Certificates, Care Plans, Guarantees and any Gift With Purchase items if applicable. How to Read a Diamond Report Free Jewelry! Cause Awareness Bracelets How to Buy a Diamond However, please note there are a couple of rules. Mood Ring Colors Items that became damaged or defective after delivery. Review: James Allen You must return the item within 5 business days of requesting the return. The Anatomy of a Ring All returns are subject to inspection by our Quality Assurance team before a refund is processed. Gift Cards can be purchased and redeemed in-store at one of our 23 locations across Canada.Gift Cards cannot be used to purchase another Gift Card. Blue Nile will not reimburse you for unauthorized shipping expenses incurred. We welcome your feedback! You want a full refund or replacement item, not a partial refund or exchange. amzn_assoc_marketplace = "amazon"; If the seller uses eBay hassle-free returns or chooses to use an eBay-generated shipping label, we provide you with a return shipping label and packing slip. If you didnt receive a replacement, or you received your replacement but still arent satisfied, you have 14 days from either the day the replacement was delivered to you, or the day the original was returned to the seller whichever is latestto ask us to step in and help. Returns and exchanges are permitted within 60 days from the purchase date for jewelry; and within 30 days from the purchase date for watches. Blue Nile will not be responsible for lost or damaged returned shipments. Learn more about getting started with the eBay Money Back Guarantee. amzn_assoc_region = "US"; If the amount of your Gift Card does not cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment. We cannot be responsible for jewelry handled inappropriately outside of our services. If the seller is using eBay hassle-free returns: The seller ships the replacement to you within 5 business days of when you request the return in My eBay. Diamond Color If a seller does not provide a return address in the United States or free return shipping to an international address, you may file an A-to-z Guarantee claim to seek help with your return. amzn_assoc_default_search_phrase = "Gold Wheat Necklace Chains"; We are not responsible for items that are lost or damaged during returns. If the seller doesnt use eBay hassle-free returns, you can still start a return request in My eBay. Diamond Clarity Returns without the original packaging and documentation will be rejected. Diamond Laser Inscriptions You may wish to contact your credit card company on posting guidelines as they can vary. amzn_assoc_ad_type = "smart"; The store associate will process your return. amzn_assoc_default_category = "All"; If youre unable to return the item because its unsafe to ship (such as a ruptured and leaking battery) or broken beyond repair, the eBay Money Back Guarantee can help. Watches in absolute original condition (unworn) may be returned within 30 days of when the order was placed. @media (max-width:479px) { .adslot_4 { width: 300px; height: 600px; } } You can track the status of your return online here. It is very important to add your correct shipping address when you place your order. Bank wire refunds are posted against the original account they originated from. To know if your Item Qualifies as a Doable Return, READ the Policies Below. Collectible items with a value of $75 or more should be returned using a trackable method. amzn_assoc_ad_type = "smart"; Purchase with confidence and peace of mind with our 30-day guaranteed, money back refund policy.If for any reason you are not happy with your purchase you can return it for a full refund, store credit or exchange. Jewelry Puzzles If necessary, Etsy Trust & Safety can help bring a dispute to a conclusion. The Unmounted Diamond must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00). You may also have to pay the return shipping charges. To find the location of your nearest store, visit the Store Locator. We recommend that you securely package your items in original packing materials, fully insured. If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Purchases made from our Outlet Collection are final sale and are ineligible for a return and refund. While most sellers offer a returns policy equivalent to Amazon.coms, some seller returns policies may vary. Photographing Jewelry for Etsy Diamond Symmetry amzn_assoc_tracking_id = "jewelry-secrets-20"; amzn_assoc_asins = "B07DLGQG81,B07CXC9WRF,B07DLF6FQC,B07QNZMSC6,B07F3X6H54,B07DLDRHNG,B0831TL4P1,B01A03PHIG"; Indicate the return reason in the Return Reason column on the front of the packing slip next to the line item you are returning. amzn_assoc_tracking_id = "jewelry-secrets-20"; Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. The 20% reservation fee is non-refundable. You may call our offices at any time for assistance locating the nearest FedEx facility. Please allow an average of 1-2 weeks for full processing. amzn_assoc_ad_type = "smart"; amzn_assoc_region = "US"; Selling Jewelry on eBay A valid proof of purchase must be present within 30 days of purchase and the items must be as new. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers location or kay.com. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. This does not affect your statutory rights. Make sure that you include the packing slip, tracking, and for items valued at $750 or more, delivery confirmation. For international orders under $500, James Allen ships via USPS (United States Postal Service). To process a return request for your on-line purchase, either click the Order Status/Returns link at the bottom of any page or go to the Customer Service page and in the Return section click Return Request Form. Visit Blue Nile today. A valid proof of purchase must be presented within 30 days of purchase and the items must be as new. Puzzle Ring Solutions Gift Cards are non-transferable, non-refundable and are not redeemable for cash except as required by law. Ideal Princess Cut Diamonds Your email address will not be published. What are Chocolate Diamonds? The seller offers replacements in the listing Return policy. What are Anniversary Rings? amzn_assoc_title = "14k Wheat Chains"; After you submit a return request, the seller works with you to make sure the item is returned safely. You can view the Sellers return policy before you purchase an item by viewing the Returns and Refunds Policy section of the Sellers profile page. In addition to free shipping, you can rest assured knowing that all items are securely packaged and fully insured while in transit to your home or office. If you have any questions about your return, please call a Blue Nile Diamond & Jewelry Consultant at 1 888-565-7641. Credit card purchases, Blue Nile Credit Card and PayPal purchases will be refunded against the credit card or account used on the original purchase. Why your Watch Skips a Beat Jewelry armoire purchases must be returned through Helzberg.com via our free online return process. *, Watches in original condition (unworn and unaltered) and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 30 days at any Kay Jewelers or returned to kay.com.*. Helzberg Diamonds store locations cannot process jewelry armoire returns. To locate the store nearest you, call 1-800-342-6663. Please allow another 7 10 days after processing for your bank to post credit against your account. deliveries. Your packing slip must accompany your return. Last 4 digits of the Credit Card is the last 4 numbers on your credit/debt card which was used to place the order with. amzn_assoc_ad_mode = "manual"; amzn_assoc_marketplace = "amazon"; Most refunds are automatically adjusted for any applicable restocking fees or shipping charges. If you use these links to buy something I may earn a commission. Mothers Rings Gemstones Other than as set out below we are happy to exchange items that have been purchased from any PANDORA Concept Store (being an authorised PANDORA branded store) in the UK and the authorised PANDORA E-Store (estore-uk.pandora.net). These policies should be displayed in each sellers Shop Policies page. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor. Its a good practice to include tracking information when returning an item. How to Protect your Diamond Failure to obtain a Return Authorisation code, or include Diamond Grading Report(s) can delay receiving your return. STORE RETURNS AND EXCHANGES TERMS & CONDITIONS. Original shipping (unless specified otherwise in the listing Return policy), Restocking fee (if specified in the listing Return policy), Return shipping (if specified in the listing Return policy).
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