:-). You will regret it. Home Depot lost all of my business. However, it would take another week to get the tiles in, so our floor was one third unfinished for over a week. I tried to call, and again, was unable to get through all their lineup of "selection". He cleaned up as if he took pride in what he does and for that reason alone I gave them 5 stars. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The service of the installer from Home Depot was the cheapest service I ever had. As my husband and I are older, and both have had recent injuries, we could not help move furniture. I immediately asked for the supervisor/manager. This has been a nightmare and I am wasting people's time and my money!!! only one side was beveled the other look like it had been cut in half with the tile saw. Since the whole purpose of ordering 97 boxes was to have them in the same dye lot. The only other tile I've ever worked with that was as consistantly as bad was Florida Tile's Natura series. Good to hear, and from someone who knows. The people that she was working with during our time bought nothing. We have had the inside of your house painted in preparation for new carpet, moved all the necessary furniture so feel like Home Depot acted in a dishonest and fraudulent way. I honestly wonder how much money they make off of people like me each and every day. Floor Designs from Home Depot. x 24 in. Horrible product and service. I keep calling for the contact never came. This is a rental property and would like to get the work done on time to rent that is not going to happen, one reasons is that Lori did not send in the paperwork for three weeks to the contractor, I had to call to find out what was going on. Purchased 6 boxes of TrafficMASTER vinyl tiles. We waited 8 WEEKS for the carpet orders to be processed and installation be scheduled. The following day I call the local store, was told I had to speak to the General Flooring Customer Service, and was given an 800 number. Nice color variations, and a great texture for outdoor use. We used a beautiful Marazzi slate-look porcelain in a complicated pattern in my husband's office. He said he would, and that it would take a while, and he would get back with me. Visitors are in for a mesmerizing mash-up of colors and textures upon walking into the space. So when I spoke with one of the reps there, he informed me that "Yeah, that sounds about right," with all the costs and fees. They told us the color of the tiles was "close enough". While they have a lot of nice looking tile, I avoid them as much as possible these days as the quality and ease of cutting is too much of a crap shoot for me. I got off the phone and began to wonder if my tile guys had stashed 13 boxes away somewhere. We went to the store on 2/4/2017 and picked out the carpet, applied for credit for the 6 month no interest instead of paying cash. We are scheduled to rent the property next week and have arranged to have for all furniture orders to be delivered following this carpet installation. Available from Fireclay Tile; $28/square foot. C Nigro Photography; Design: Studio Nigro. Glazed Porcelain Floor and Wall Tile (14.53 sq. length x 5/16 in. We were getting ready to install what we had, opened the boxes and discovered chipped, cracked and splintering junk. Also, because their tiles seem to have a lot of tension in them, cutting a hole in the middle of a tile when needed can be an exercise in futility. Bullnose tile for wood-look porcelain tile is very rareas a matter of fact, my extremely experienced tile installer had never seen one before. They also offered a $150 credit at Home Depot (haven't seen that, either). They did not install padding in my closets I had paid for. He also said the labor was $1.99 per square foot. While we appreciate the "inspection" of the carpet by the installer the morning of the installation - we are NOT pleased with the quality of carpet Home Depot is providing. DH hasn't broken any tile during this installation. My advice, go with a local flooring company or contractor. Porcelain tiles in 20", 13", 16", 12",embossed 6" and bullnose. I had to call multiple times and get a Supervisor in order to get someone out there, took my whole morning. He never did. Do not use Home Depot. If we cancel the Marazzi, we'll definitely be considering that. I really like the tile. Packed ALL furniture in other rooms which was ridiculous. Did not vacuum floors before installed new carpet over the top, even with my request TWO times to do so. Love the dark blue Take a look at Benjamin Moore's "New York State of Mind." This native New Yorker may be biased toward the name, but it is currently my "go to" for drama and sophistication. So you have to use an upgraded pad at an upgraded price for your "Free Install" for warranty purposes. I've had honed Olympian white Danby marble in my kitchen for 2 years and it's definitely getting that patina. I paid a friend to take me with his trailer to pick up my tile and it was a waste of his gas and his time. x 24 in. The sales people are robots following a script. Eventually, someone came and helped him move the furniture, then left, and came back to help Jesus move the furniture back. Put very heavy metal file cabinets on top of delicate, fragile China cabinet and scratched it. Its location on this page may change next time you visit. He said no, none that he knows of and then followed it with "but I'm not a tile guy and those guys pick up on things like that". I asked him if I could purchase the cases myself and just pay for install, and was told no. We complained about the above issues and over the next month, had to arrange schedule to be home to meet Home Depot inspector, Shaw floor/milling inspector (since Home Depot didn't want to admit wrongdoing and blame it on the mill). The best thing he can do is draw a plumb line on each wall, and check level every 24" or so. ft. / case), This product is warranted against manufacturing defects for the period of one year, Grade 1, first-quality porcelain tile for floor, wall and countertop use, 6 in. I'm in New England, and the tile installation is still top notch after several winters. Availability: in stock. No. Price: $5 I said, "Fine! Receipt not detailed to show that they make you purchase 30% or more square footage of carpet than you really need. FAQ. While I appreciate Home Depot's attempts to make it right, the problem at this store is a mindset that the customer and his workmen are lying. If we don't cancel and we have our (poor) tile guy lay the Marazzi, should we be looking for certain methods of compensating for the problems? Which is what we've been doing for a year and a half already! It was a real circus. When surrounded by white walls, these 3-by-6-inch multi-toned green tiles from Fireclay Tile make bathtime feel like taking a stroll through the park. One more thing, both the installer, supervisor and regional managers explained how we should apply the can of "sealer", which came with the other supplies, when the tile dried. They also offered to give us credit for the extra supplies to save us a trip to Home Depot (we've been back twice to talk to managers and could've returned it ourselves). Ok no big deal, but the next day comes and I don't get a call. we have a wet saw, so I wouldn't have to worry about that. So in agreement, he told me that I would have to pay a 50 dollar fee to have someone come look at my home and do measurements which was completely fine with me and he also pointed out that the 50 I paid would be put towards the cost of the job. In this contemporary bathroom designed by Studio Nigro, a slate-colored tiled wall serves as the backdrop to a marble tub and ceramic tile floor to create a more defined and refined space to soak your cares away. The new manager shared with me that he replaced the old manager due to many dissatisfied customers and complaints. They beat us out of almost $1000, but lost kitchen cabinet order, 2 complete bathroom orders, windows, tiles, basement etc. Had I been told this I would have paid cash at installation or bought somewhere else. They may consider returning to fix the carpet on the stairs and padding in the closets. (Vesale Stone, smoke color). Now I'm sorry but how are companies allowed to pull stunts like this and take people's hard earned money with a total disregard or lack of common courtesy or decency. Rating IV has high resistance to abrasion and is suitable for heavy-duty residential and commercial floor installations such as entrances, commercial kitchens, hotels, exhibition and sales rooms with some dirt conditions, Impervious flooring has water absorption of less than 0.5% for indoor or outdoor use and is frost proof, Slip-resistance/coefficient of friction rating of .60 both wet and dry is skid resistant, appropriate for indoor or outdoor commercial applications, and meets Americans with Disabilities Act (ADA) C.O.F. Grade 1, first-quality porcelain tile for floor, wall and countertop use, 3 in. Not to mention they did not bring the floor close enough to the wall to put the moldings back on without falling to the subfloor. The supervisor comes and tells me that she will figure out what's going on and walks away with an employee as the employee tells her what's going on. Yeah so free is not free. In addition to going curtainless with glass walls, installing minimalist white marble tiles can make a cramped bathroom look larger than their footprint. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Stacked table with metal feet on top of desk that made huge scratches through the finish. The installation was incompetently done, bent wood nails where there was cement, far more seams than there should have been, and the carpet was delaminating like a zipper. x 12 in. DH says the story he heard with regard to the Marazzi was that distributors are having a hard time right now, what with the housing slowdown, and are either out of business or just not keeping the kind of stock on hand that they normally would. We needed about 1700 square feet which equaled to another 65 or so boxes. Several days wasted waiting for them to come when they said they would, including this morning. 6 days later I'm told by manager, "Can't help you, you didn't clean surface right, not responsible for your errors." Here is a link that might be useful: {{gwi:1501484}}. I've heard that one before. Why wasn't this inspection prior to being delivered to the local Home Depot? I did some math and thought to myself ok with the materials and labor and tax I'd be looking at roughly 1300 or 1400. I just clean it with Murphy's Oil Soap, Sprayway cleaner, or Dawn dish soap. He didn't apply it! Well I was totally upset so I went and spoke to the manager again and said she will make some calls and will call me back. That means we'd be tiling the bathroom just when the holiday season ramps up. The problem? Two inch chunk of carpet on the stairs that is clearly a visible hole. So they gave me an appointment yesterday for tomorrow. It's not like I have money floating around my home. Today is March 3rd and I have just gotten my refund after months and months of phone calls. There is at least 1.5 inches of space for floor expansion on the walls. I said, "Did you count them." First, the estimator who came out to measure didn't do correctly. Case weight is 50 lb. thick, Glazed textured finish with a medium sheen and slight variation in tone, P.E.I. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The second time I called they would not even return my phone call. We wince whenever we go in there. Get your own installer. Refund did not come. It's awful, time consuming, stressful and I will NEVER go through Home Depot again. I said, "Did you count them?" I would never never never let someone I know use Home Depot for laminate flooring. In 50 years, I have never had such bad customer service on a home improvement and so many lies. I'm thinking about doing future project and I hope that I get Mr. **. Unlike conventional wood planks, these porcelain wood planks are not affected by seasonal changes, where the joints expand and contract. Porcelain Floor and Wall Tile (14.53 sq. They had changed my order to TWO carpet ends, and added FIFTY FIVE DOLLARS to ship them. It's costing me money. I agree with Patricia--I love marble, and don't mind the etches and chips it's getting. (For help on deciding about colors, you might find the tips on this page helpful.) I took a trip to my local Home Depot and found out that they do the install for .89 cents per square ft with the purchase of laminate that is 1.39 or more per slat. They broken a door hook on my bedroom door, they left 3 doors off their hinges, they nailed down a floor vent in my bedroom using roofing nails and I cut my foot on the nails. Neither said anything to me, the homeowner. If I had to do it again, I'd do this even if they had bulnose. Please tell me our tile guy isn't going to kill us for ordering this brand. Go now! My bad experiences were 10+ years ago and I haven't used them since. I ordered 97 boxes of 6x24 Montagna Gunstock Porcelain Tiles on 02/25/17. That created a lot of friction with me and my workmen, and I spent half a day calling Home Depot multiple times, talking with the corporate office, trying to calm down my tile guys, and then re-ordering the missing tiles. I'm hardly comfortable giving them even 1 star. We were given 1 pm. I will use my Chase credit card to contest this insult. If I could give the flooring process less than 1 star I would. A week later we received a letter from Angela basically stating they are not responsible for infestation of bed bugs. Two days wages lost, a hotel room for my handicap Mother and handicap father to stay at, and to board my pets so they will not die from the chemicals the exterminator will spray all over my home and everything we own. Ceramic Floor and Wall Tile (10.89 sq. Purchased whole house carpet 1/19/17. Now it's going to be another 10 days to get floor. later we were still standing there. How do I know I can trust these reviews about Home Depot? This morning (morning of the delivery) - after arranging to take the week off from work and drive three hours to the property - we received a phone call from the local Home Deport (installers) that the carpet cannot be installed. While they were there, I noticed the tiles seemed darker, but didn't realize the extent of it until they left and I had a chance to appraise it properly. The second floor experience by far outweighs the nice job the first group did. I told him the laminate I found is $1.50 per square foot and my total square footage is 264. You work up a price with Home Depot then it goes to the contractor and then the price went up THREE TIMES. The layout we used has a combination of 18x18, 12X12 and 6x6 tiles and is complicated to remember exactly which tile goes where. x 24 in. He further tells me that I could take 27 boxes on a pallet they had ready today. Double click on above image to view full picture. length x 24 in. Available at The Home Depot; $1.69/square foot. So as I stared at her in total disbelief I said, "Ma'am, the only reason I came and paid my 50 dollar deposit was because I was misinformed by one of your coworkers. He was professional and worked extremely hard. Glazed Porcelain Floor and Wall Tile (14.53 sq. They are well known for pulling this and I only found out after the fact while researching for help. not at all what I expected. Get the rugged look of hand-scraped wood and the durability of porcelain with the Montagna Glazed Porcelain Floor and Wall Tile from MARAZZI. I show all of my friends and they're amazed. Visit www.homedepot.com/CBP, All online orders for this item ship via parcel ground and may arrive in multiple boxes, Don't forget your coordinating trim pieces, grout, backerboard, thinset and installation tools. Then they can't come back tomorrow? All Rights Reserved. Immediately I drove to the store to find to my surprise nobody there to help me and when I did find someone, she finally pulled up my order form and with a sign right behind me that says NO HIDDEN FEES, she began to tell me about all the hidden fees they throw in. He did walk around the store while I was on the phone with him and he said he didn't see the other 13 boxes anywhere. Brand New Marazzi Montagna Wood Weathered Brown 6" x 24" Porcelain Floor & Wall TileModel# 624HD1PR# 16014.53 sq. They said they signed nothing. In my humble opinion, that is fraud at best, and outright theft at worst. when I ordered 97 boxes. (Even after I pointed out H.D. I then asked the tile guys if they signed anything. Nobody calls back, no one is available in the store, corporate does not call back. I would certainly use Home Depot and Cooper install again. I then insisted that he pull the video of the loading dock for that time period. Why keep your new tile work hidden behind closed shower doors? I call the 800 number, and the first girl on the phone was confused why I wasn't given options or quotes at time of measurement (SIGH). Good product for the price LOOKS FANTASTIC Good product for the price LOOKS FANTASTIC, Travisano Navona 12 in. I have had nothing but issues and I'm being told these 3rd party companies are the only ones that Home Depot goes through. Marazzi Montagna Dapple Gray 6 in. This was an unnecessary aggravation, as it was well-noted that moving of the furniture was part of our work order. I can only find it on Home Depot pages and nothing about it on Marazzi's actual website. My home is 10 minutes from Home Depot, so I realized the tile guys didn't have time to offload 13 boxes of tile somewhere. It has held up well, though after 12 years it has quite a few scratches. This would not have happened if Home Depot was not involved. You have no leverage because they want to get paid in full up front. I called USIG and explained the situation. I asked him why I saw $0.89 advertised and was told, "Oh that's only if you are doing a project with 250+ square feet, and with a floor choice worth at least $1.50 per square foot." Here, 4-by-12-inch Arabescato Carrara honed marble tiles from MSI are paired with gold grout to achieve a luxurious look. Told them OK. Well the installer call and day before to tells us that they won't be able to install the carpet due to personal matter and hang up. When you say it's the worst to work with (which I saw mentioned a couple of times), does that mean it's so bad we should cancel the order? Now the kicker is WE DON'T HAVE THE CARPET! I told him I was not going to do business with them at $2100 and he said, "Ok so is there anything else I can help you with?" We had someone come into the house and they were amazed it was tile. Available from Wayfair; $8/square foot. Store receiving rep told me to go to the warehouse. Because when I called Home Depot with this, they always promptly responded and were courteous right up to the point where I learned how poor the warranty was. I have talked to the flooring contractor and they have told me this will happen. Which means, we can either choose something else or wait. I was very aggravated, right off the bat, when only one person showed up to install, because we had furniture to be moved. This all could have been avoided if the store employees had followed the proper protocols of counting the product before they released it. Totally infested with bed bugs. I would use it on most if not all of the walls on the lower floor and then just as an accent wall above. Good luck. Bring the beauty and durability of shower tile to your bathroom by applying it to a statement wall behind a tub. It was less than $30. The catch being they sent different installers. The contractors Home Depot hired to install our carpet did a ton of mistakes apparently due to the "rush" to get it installed. It was a horrific, disastrous job and I would never, never, ever use them for carpet installation again. I have to say the experience of the purchase of carpet and padding was fine. Find the perfect style and material for your backsplash focal point, Brick, stacked, mosaic and more get to know the most popular tile layouts and see which one is best for your room, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Top Tile Trends From the Coverings 2013 Show the Wood Look, Kitchen Counters: Tile, the Choice for Affordable Durability, Kitchen Sinks: Granite Composite Offers Superior Durability, Kitchen Confidential: 8 Options for Your Range Backsplash. The opened box of wood was just what we were looking for and it looked great. Glazed textured matte finish with a medium sheen and slight variation in tone, P.E.I. Montagna Gunstock is a hand scraped wood plank on a porcelain body. HOME DEPOT NO MORE. They will never have my business again, and I will tell all my friends and online acquaintances about it. I made an appointment, had a gentleman come out for 15 min and then leave. Not one time did he complain, he didn't even take a break for lunch. Then they required me to go to the store that I ordered from to make the payment, instead of taking payment over the phone. Money is tight and our dream home was going to need a little work. x 24 in. I started looking for wood look tile that was close to the color gunstock and apparently Marazzi has a tile called Montagna Gunstock 6x36. Floor Designs). Brand: AWESOME RIGHT! Day after installed tiles lifted throughout kitchen. So how do good tile guys/gals compensate for the size/squareness issue, as a rule? after our appointment time. After numerous phone calls and e-mails that were not returned until I finally had to resort to threats. Absolutely not good quality. Available from Wayfair; $7.99/square foot. ), Brand New Marazzi Montagna Wood Weathered Brown 6" x 24" Porcelain Flo - $20 (Maple Heights). Forget about measuring two tiles in the same box. We did our first job with it since then 2 weeks ago, and you (didn't) want to hear him cussin up a storm. I called the credit card company and they said they already paid Home Depot on 2/4/2017, despite the carpet had not even been scheduled to be installed and still IS NOT INSTALLED. Of course I called them and was told they would call me back. They give you your money back on the card, minus a restocking fee they issue to themselves as cash. It beats out quartz composite for strength and scratch resistance. At this point, we are waiting to hear from a manager at Home Depot, who is trying to discuss this with USIG and get a satisfactory resolution for us. But where are ALL 97 boxes from the different lots that she ordered?" length x 3/8 in. Bedroom seam 1 foot inside doorway that we complained about they denied it was a seam. Yup, and because I used Home Depot's installers, they of COURSE would not mention if they were installing old, delaminating carpet to begin with. Most are good.some can be crap. So I talked to a nice lady and was told I needed to have an in-home measurement done, which costs $35. ConsumerAffairs is not a government agency. There was NO mention of shipping. The designers of this bathroom avoided the common design faux pas by using navy-colored walls to draw focus to shower walls covered in complementary 13-by-13-inch Faventie azul ceramic tiles from EliteTile with a one-of-a-kind snowflake pattern. I haven't seen any refunds, as yet. We have just today ordered our bathroom tile, about a year and a half after starting our bathroom remodel. We did not authorize these charges. (not), I asked DH if he ran into any problems with all the various Marazzi tiles he has installed in our house. The store explained it would be 3 weeks and an extra $200. The porcelain body allows you to have the look of wood with the durability of porcelain. JUST MAKE AN APPOINTMENT AND KEEP IT!!! They called this morning and said their van broke down and they can't come tomorrow so they're going to come not this Saturday, but next. Home Depot needs a change and hopefully one day someone can bring them down. So then they set up the installation day for 4-13-2017 and I call my husband to tell him that the carpet was not the one we order so I call the salesman and he said we need to talk to the manager, so we went to talk to her and she assured us that the installers put our carpet in a different house but since this wasn't our fault that will take care of us and told us so sorry and the carpet will be install in 4 days and that will compensate us for their mistake. It takes weeks to get your money back. They left at 9 pm that night. My husband and I recently retired, found our dream home in Milford PA and moved from NY. The racket is yes the "Carpet" is free not the pad and install just the carpet. I'm out $300.00. All rights reserved. She made no attempt to have someone else help us so we went to another sales person. Any words of advice would be welcome, even if it's just strategies to get through the project with cr@ppy tile. Overall, I've installed TONS of the Marizzi and most folks are completely satisfied. It will be a long time before I shop again at Home Depot. Tile makes me crazy! Even if they failed to count it, they could still have avoided the problem by admitting they never counted it instead of lying and trying to cover up their blunder. Maybe one of you reading could help. Called the store and was told that no floor was received. It took just a couple of days to get our various orders. What size rectangular undermount bathroom sinks should I shop for? They are non-responsive and this has been a ridiculous process. I called the manager and he reiterated the same false story that Joe told me. My DH didn't notice until I showed him. Forced to eat out entire day - extra expense. He said he put them all on our tile guy's truck. Obviously, HD does not want your business or to work out a fair price. Thinking back now I probably should have repainted the baseboards white. At that point I hung up. I tried to cancel online, but there was no response when I clicked. Or is the "solution" for the tile person to root through the box to find squarer tiles? It was obvious they were just waiting or hoping we would just forget about the whole thing. You dont need paint to create a focal wall. I was very pleased with my Cooper carpets installation. Glazed Porcelain Bullnose Floor and Wall Tile - ULGA - 203604912. If he's tiling your shower walls with it. I love it! I've had it, wish I knew of some recourse. well glad I spotted this thread. We ordered carpet for the basement of our new rental home in another state. x 24 in. He said the store would call me tomorrow with a quote. However, a couple hours later Joe called me back with a very different attitude. They told me it would cost 3000, for the install of a 400 square ft home. Our installer was great. I'm not sure if it ships from there or not tho.Monica. Within a week it had wrinkles all over, but I didn't do anything because of the hassle of moving furniture and lack of time. Details at Rustic Tile and Stone; custom quotes available. If this company wants to live up to its vision of providing quality service and products then perhaps Home Depot needs to reconsider how they do business!
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