Tilt the whole thing forward and it clears. I was close to purchasing a V5 before I stumbled on this article. However, the chain is not rolling as smooth as it should be. The bicycle manufacturers provided their feedback on the first run of these adapters and it was determined that additional revisions to the design were required. I found that the part that screws on the quick release at the drive side and tightens things up I dont know the name in English) had become stuck in the frame. My nondrive dropout doesnt have a single mark, scratch, or ding. So I think I have a handle on this. Im not terribly sure why Wahoo supports keeps trying to passively-aggressively pass the buck here. Anyone knows the compatibility of the Canyon Ultimate CF SL rim brake to a Tacx Neo 2T? As opposed to my Scott plasma that sits up in the air at an angle of ~22 degrees cause the chain stays foul on The neo, driving and just about all other trainers. Id had the KICKR 17 in the summer of 2017, then the KICKR18 and KICKR CORE from the summer of 2018, and then the KICKR2020 from mid-summer of 2020. I just had an answer from Canyon, I was advised I can continue to use my bike but indicated not to use any Wahoo trainer. Both Canyon and Wahoo were a bit huh? when I contacted them about it, but the wahoo guys did say using the 135mm on the borrowed KICKR I was using was a possible solution. Wahoo is committed to doing all that we can to make our products compatible with as many frame designs as possible, but there are inherent limitations to making one product to work with all the various frame designs in our industry. Raycan you verify? Most of the time. Ive contact them a long time ago because the dropout om my Venge was getting damaged by the adapter. An answer for them, and a page view for me. As I recently bought the wahoo kickr v5 I will hold out on buying a giant TCR as I would like my new bike to also fit my smart trainer. This article is out now. Had to buy an adapter for a Snap that was my wifes ($59.00) to make that work with the Checkpoint. I have the 2017 Kickr and an Emonda 2021 SLR after contacting Wahoo here was their answer Lee (Wahoo Fitness Support). Installed on my trainer the other day. I just tried to put it on the wahoo kickr core using the 142 non drive side adapter which seems ok but there isnt enough clearance on the other side. Tried my 21 Emonda SLR and it was a no go. I also received the same message Anxiously awaiting a new part for a bike I already have. Should I be worried? Any idea about compatibility with gen 1 & 2 Kickr with new frames? I contacted Wahoo (with heaps of information) and they advised that i was sent the incorrect parts they were prototypes that were not meant to be shipped. There were some re-works that the bike brands involved wanted to address, hence the delay. Original Non-Drive Side 142/148 adapter provided with the KICKR/CORE, Part 1 replaces the old/stock non-drive side KICKR 142/148 adapter (#5) Wanna create comparison chart graphs just like I do for GPS, heart rate, power meters and more? Heres an update from a local bike shop as theyve been in contact with Wahoo regarding this issue for a while. They have been really good at sending me another set of parts which I have just received. Workaround n 2: I filed off the paint, which did the trick. The good, the bad, and the ugly. Owner of a 2019 Canyon Ultimate SLX (rim brake) and a newly purchased Wahoo Kickr V5. It seems that there are still some troubles with the new adapters since I got this response: Wahoo is doing all that it can to modify the current thru axle adapter design to accommodate certain frames in the marketplace and we are working closely with these manufacturers to ensure the success of these revisions. What should I do ? If its less, you need spacer-X. Its a little tricker to seat, but seems stable once I tighten up the thru axle. Thx. I had just acquired the Kickr V5 (2020) in October to go with the insideRide for my 2020 Domane SL6 when I read about rubbing. I would agree with you there. I feel so much better knowing Im not alone. The 2020-21 Domane is fine but no room for error, anyone who has superficial damage isnt being careful enough when installing. Wahoo KICKR CORE Trainer In-Depth Review, Mid-Week Tidbits: Canyon supports trainer riding and Suunto clarifies platform future, Best Bike GPS & Cycling Tech Buyers Guide, Winter 2020-2021 Trainer Recommendation Guide, Suunto Movescount Begins Final Shutdown on Tuesday, click here to Subscribe without commenting. Also, People dont buy a brand new bike just for a turbo trainer ( I hope), Its in YOUR interests that you do your homework and stay ahead of the game. Although I have read posts by people claiming to have received Wahoo again this week told me none are available. They will also provide those kits for free. Thanks for flagging this. The bike companies share the CAD surfaces virtual testing. I have built an extensive list of my most frequently asked questions. If theres anything the internet is good at, its sleuthing through imagery to find inconsistent details. Just confirmed with Wahoo and swapped it around. Am afraid not . Great to hear some are shipping already, it helps clarify what very soon means! (one step forward ). 4. I really hope this is the solution. I saw that the easy fix is removing 6 mm of material from 142/148 mm adapter but my question is if anything should be done also to driveside adapter? I cant believe this. The non-driveside adapter piece that goes through the thru-axle hole on the frame is longer than the frame is wide, so when you tighten up the QR skewer to compress everything together, it doesnt actually push on the outside of the non-driveside frame. Ive never heard of a wheelset not fitting. I bought my Kick Core last may and this incompatibility did not exist at this time. In my email to Wahoo, I provided a screen capture of the compatibility list from a 9 November 2020 archive of Wahoos website that clearly establishes that 2021 Domane was not on the incompatibility list published on Wahoos website, even a full month after my purchase of a Core. I have several customers with 2021 TREKs waiting. I ended up taking matters into my own hands by first drawing a revised spacers then machining it. All the discussion / images about new adapters appear to be for through axle, while the Ultimate is a 130mm spaced QR. I feel your pain, I have just done this on a brand new bike. Long story short, the drive side sleeve hits the frame before it comes in contact with the mech hanger face. Canyon hasnt approved anything and basically told me the problem can be solved by not putting my bike on the trainer. We appreciate your patience during this process. Doesnt #1 replace #5, and #2 replaces #4? They could easily have a narrower dropout contact point in the case of the KICKR. I have a 2020 Emonda Disc and had a Gen 2 Kickr. Based on Rays article, I too sent Wahoo an email asking for the adapters. I have uploaded 2 vids and photos of the parts I used. Than (after a ride) I noticed that the new axle nut is shorter and does not seem to hold the free hub in place (explains why shifting was dodgy). Here is a link to a video where i put the old axle nut on no movement and then the new axle nut and i have about 5 mm lateral movement. Were still waiting on an estimate of how many units they will be sending on the first round, but there will be many more to come. There definitely isnt good customer care being practiced. Wanna save some cash and support the site? the driveside spacer has a slight pattern on it. Albeit, I do suck at sprinting. (Speaking of views, if youre looking for which trainer to buy hit up my full Winter 2020-2021 Trainer Recommendation Guide Listing here.). I just bought Kickr Core and luckily discovered incompatibility issues before mounting my Domane. Dont really want to use a 135mm incase it strecthes the rear. I own a Trek Domane SLR 6 Disc 2017; Thru Axle 14212; The non-drive side (Adapter D, as referred in the manual) has enough clearance; however I would be worried about the teeth bite marks left in other users here from what I can see in their photos. Di2 is actually pretty darn easy (short vid below). Im attaching the letter. They have assured me they will contact me when an adapter is available for my Domane. Will do some tweaking, This also applied to a number of Giant and Trek trainers. Im going for the Tacx Neo T2 which Garmin/Tacx rep confirmed it was compatible for the bike. Is this a problem only with the wahoo trainers? Wahoo!. After playing with it, I determined that 1.5mm does the job. 2020 Cervelo S5 can anuone see what i have done wrong? It is absolutely perfect. My 2016 Ultimate CF SLX is definitely impacted by this issue with the KICKR18. Needless to say, I was not happy. Do some Ultimates come with quick release and some with thru-axle? They truck in a boatload of sand and setup a beach right in the heart of Paris on the Seine. Ive written a big letter for you to see if Ive done right. Car manufacturers and suppliers have been doing this for decades. PS yes i know the cassette should come off to tighten things properly which i had done initially but i didnt here to keep the video shorter. They said they would be available soon. Specialized SL7 with Kickr 15/16 and Thru Axle adapter. It doesnt rub on my Domane SL6 Disc either although others claim there is running. Further on this point, I contacted my local Trek store (who is Wahoo retailer) and they informed me that they only received a service bulletin related to Kickr/Core compatibility issues on 7 January 2021, which is more than three months after I purchased my Core. I have sent a support request asking whether this can affect my bike ride safety. Im headed to Paris what do you recommend for training or sightseeing? I noticed they recently added the 20 and 21 Madone to the list despite previously only saying the Domane and Emonda have issues. These new adapters will be made available to any customer upon request, via customer support, for free. Or just simply want to see where I swim/bike/run? As always, the internet does not suck at sleuthing. On 2 February, Wahoo asserted that the published incompatibility list is Known Incompatible Bikes and stated that it is the responsibility of the end user to ensure compatibility of Wahoos product with bike frames. Do you know if it just the 2021 Giant TCR Advanced Pro or does it affect the Giant TCR Advanced 2 Disc as I have just picked up my sons new bike and he is desperate to try it out on a Kickr Core (we have snow forecast for the next few days). my weekly podcast - with GPLAMA, which is packed with both gadget and non-gadget goodness! Did you get any reply from Wahoo and would they deliver a adapter to fix the problem? We sincerely apologize for any confusion. Then I did a test using Adapter D, to check how the clearance goes; I was able to pass thru the axle smoothly, which indicates to me, that the needed clearance for my bike on adapter C, should be the same one as in adapter D. Ive contacted Wahoo support before and after buying the trainer; I live in MX City, and there was no chance to test the KICKR before buying it; Wahoo did not help much, they only indicated that it was my responsibility ( I fully disagree) to make sure the trainer fits my bike, bla bla bla. The article you reference contains incorrect information this is something we are exploring however we do not have a solution available to ship at this time. I have uploaded 2 vids and photos of the parts I used. These new parts essentially add slightly extra clearance for the frame to avoid undesirable contact with the KICKR trainer. Going to the farm and picking fresh produce! Now on a carbon bike, the damage could be much more substantial. I asked wahoo for an update on the issue as I am planning to buy a giant TCR disc. Tested the trainer in the shop with bike doesnt seem to be any issues, but now wahoo have emailed me confirming 2021 S5 not compatible and I should return the trainer Extremely confused as to what to do!! 2021 Trek Emonda Are you still spreading the frame? Looking into buying that one. After all, this is not a Tinder date rubbing was not appreciated. I wondered about this. I also have a 2016 ultimate slx and I am now wondering which direct drive trainer is compatible with this model. Not sure if its just cosmetic (not a big deal cause the bike already has war scars) or something more structural. FYI my recent response from wahoo: Literally so confused about this issue I have a cervelo s5 2021. Get all your awesome DC Rainmaker gear here! They are as follows: 1. Ok, so parts to solve this compatability issue arrived and been installed and seemed good. I have a 2021 Ultimate (rim brakes) and I bought a Kickr Core a couple of weeks before Canyon acknowledged the incompatibility issue. I dont know if Wahoo or Canyon will update their 28 different pages that list these models all over their sites, but, at least I got some clarity that mine is perfectly fine and maybe yours too. But, now I am confused, because my bike does not have a thru-axle, so I had used it on the Kickr with the standard 130mm quick release skewer. Then hit up Wiggle at the link below! 2021 Giant TCR Disc Models Returning is not an option. No cost to you, easy as pie! New 12142 Non-Drive Adapter I tried to cancel my order straight away but couldnt so was staring down the barrel of the hassle of posting it back to wahoo. I just lifted the bike a few time and it was enough to create a bunch of carbon dust where the adapter meet the frame. Your order attached to this support ticket request #XXXX has been shipped! Firmware is bad. Unfortunately for Wahoo, internet archives are easily searchable and I demonstrated their assertion be false. Please let us know if you have any questions. Thats when I decided Id had enough. I read it ontime, just before mounting my Cervelo S5 current model on it for the first time phew. They only need to share the interface surfaces. (link to web.archive.org). We are actively exploring solutions for these frames but do not have a solution available at this time. The stuff is slowly plodding its way across the Atlantic (just off the coast of Newfoundland as of tonight). I swim, bike and run. We literally went back and forth half a dozen times with the individuals overseen this, both before and after it was published to ensure it was crazy spot-on accurate. The Snap is OK, but nowhere near as nice as the kickr. Wahoo is doing all that it can to modify the current thru axle adapter design to accommodate certain frames in the marketplace and we are working closely with these manufacturers to ensure the success of these revisions. As a starting point, you should check the frame to see if theres any damage. I actually engaged with you on twitter about it back in the summer! The damage it causes is horrific. Assuming none, then flip around that adapter and use the 135mm side for now to keep things safe. Required fields are marked.If you would like a profile picture, simply register at Gravatar, which works here on DCR and across the web. Assume bikes. I put it down to the cassette being in a slightly different lateral position on the trainer compared to rear wheel I even get this when swapping wheels. In the interim this support request will be placed On Hold which will allow us to provide you with updates as they are available. The H3 is super narrow at that point and theres a good 2+ cm of clearance. Thanks for sharing. I have raised a ticket with Wahoo to understand what is happening maybe i have got it wrong. All bikes and trainers are designed using Computer Aided Design software. Really curious to see how their solution performs because it looks like the are both metal. As you can see theres been some rubbing against my frame :-/ I flipped the adapter and there is no contact now. The washer is only 1.5mm thick.. I was considering a emonda ALR rim brake. You'll support the site, and get ad-free DCR! Now mind you, Id been riding an assortment of Wahoo KICKR trainers for the better part of 3.5 years at this point. Hmm, the letter didnt come through. Im in the UK. Thanks for this article, super interesting. Its just never gonna happen and physically impossible to have every bike every made, Yeah, its not the prettiest of sentences, and every made should at a minimum be ever made. I actually got a good selling deal and sold the Wahoo. However, the chain is not rolling as smooth as it should be. In general after doing everything I found out here I need to use some force to put my bike in. Im from out of the country and will be visiting the US, whats the best triathlon shop in city XYZ? Replacement set has both parts different than original ones and I wonder if grinding one adapter is enough to solve problem. Why havent you yet released a review for XYZ product you mentioned months ago? Caveat that with saying I do not believe there is a way to fix it with an adapter while keeping a strict 130mm spacing. Yeah, Im not sure what/why Wahoo would say anything is inaccurate here. Id not spotted the kid year releases on this subject. When I ask the brands they dont seem to give a definite answer! Me too, thanks to this thread I registered a ticket with Wahoo in April and got the same email yesterday saying we need your shipping address and the adapters will be shipping very soon! Recently wahoo contacted me to advise adapters are available, verified my details and sent them down. And the Saris H3 comes with a bunch of adapters included in the box dont need to purchase additional adapters later, Oooof. After all, when these 2020 bikes came out, the KICKR 17/18/CORE were already on the market for quite some time. If youre new around these parts, heres the long version of my story. Same here. Didnt realize this was an issue until I read it here so I greatly appreciate the article. Looks like the first version was not ok and they are redesigning it (and it may never be solved for all bikes is being suggested). Hi Ray. Alternatively, for everything else on the planet, simply buy your goods from Amazon via the link below and I get a tiny bit back as an Amazon Associate. Conversely, the Polar H10 has been rock solid for me and my spouse for years. Also must remove the handle on the kickr to allow for the dropout adjuster. The H3 is perfect with both (and the cheapest of the three top level trainers win win!). I mostly didnt like the part of the email where Wahoo said something like its not possible to make a product compatible with EVERY bike out there. Not natively speaking English, but there feels something not right with this sentence? Good catch! Does anyone have any recommendations for another smart turbo thats compatible? link to velonews.com. Looks like either need the adaptor or I will be selling one of the Cores to buy something else. This makes me feel much happier thanks Ray. Think my written reviews are deep? Here is an update: Its fixable. For the Trek Emonda, does it apply to all models? Hope that makes sense. However, I have reviewed all of Wahoos documentation provided with the Kickr Core and nowhere in the product manual does it provide any statement that the the KICKR end user is ultimately responsible for ensuring that their bike frame is compatible with the KICKR trainers such that damage to the bike frame does not result from using the KICKR trainer, nor does it provide any instructions to the end used on how one would assess compatibility with the bike frame. The adapter turned at the frame side instead of the Kickr side. May 2021. Any suggestions? I have contacted Wahoo before about that issue but they seemed not aware of the issue. Cmon Wahoo, its up to YOU to make sure they fit and be up to date with your incompatability list. You could try flipping the adapter as Ray suggests but (if my logic is sound) that will mean the clearance issue will be back. In the email they also included a URL to the installation instructions: Any word from Wahoo when they think these will be available? Wow, any prospective buyers of a Wahoo Kickr that own the previously incompatible models AND own compatible QR bikes who ntend to swap them regularly should be aware that this will be a headache for you. Such a shame that the design of the entire axle is gimped. To those wondering if it was causing damage or not, I really had to push to get my 21 Domane to seat. I just received my Wahoo Kickr Core today and noticed when setting up with my Ultimate CF that there was zero clearance between the Kickr and the frame on the non-drive side. And it didnt take long after Wahoo & Canyons announcement before the comments started flooding in on my older posts and YouTube videos, telling me I was going to soon die of a shattered bike. Your replacement Adapter has been ordered and you will receive an update with the tracking details once it has shipped.. No problem, here's the platform I use - you can too! Technically it is trivial for the trainer companies to test every bike. You can click here to Subscribe without commenting. Check out that Reddit link at the top to see what damage would look like. Ive just returned the wahoo and Im now left with a few gashes on my frame! Your support request is on hold pending additional information becoming available of a compatibility solution for Trek frames on current production KICKRs. Its a shame because it is such a great trainer, but Wahoo has really done a belly-flop on this one. I never received a tracking number after confirming my address, however, the part showed up quickly after my email exchange. Here it is for the record: Late in 2020 several bicycle manufacturers updated the frames on a few bike models that resulted with them being incompatible with our 2017 through current KICKR and all versions of KICKR CORE. If I have done right, please consider modifying your article to show that we need to turn around the non drive part and use force to put the bike in. Or something like that. I tried solving it by cutting out part of the trainer (the trainer is 5 years old and it was just empty space covered by a cap so I thought Id just give it a shot). A summary of my experience is below (sorry, its a bit TLDR). Also, less than impressed by essentially being schooled by Wahoo for not doing my homework first. Thanks for this useful info. Off to look for damage now. Will you test our product before release? I wish they would update their website to list the SPECIFIC models of the frames that are impacted. But while you can also see the pattern slightly on the photo Tom posted, you cant on mine. This way all will be clear and no questions will be asked. Superficial paint scratches???? Ive not ridden the bike on the trainer yet and Im now considering what to do. If theres overlap or less clearance, no bueno, even with spacers., Following on from my previous comment.. Ive searched fir a washer the same diameter as the axle adaptor Drilled the centre out to 10mm. Ive tried the Tickr line before and always have connectivity issues. This would then enable Wahoo to supply a Drive Side 12mm spacer which was 12mm along its OD and had no step ( which is the part that hits my shiny new carbon frame ). Or maybe its just me not caring at all XD, certainly doesnt seem a major endangering issue . 2. The bicycle manufacturers provided their feedback on the first run of these adapters and it was determined that additional revisions to the design were required. I felt like I shouldnt have to do it and worried that I could be causing more problems, but I tested it pretty well and so swallowed the worry carried on. Wahoo sucks big time lately since they cant make reliable heart rate monitors. Part 2 and 3 replace the old/stock drive side KICKR 142/148 adapter (#4). Seems the delay might be because the affected manufacturers are involved now or more so than before. As it stands today, the following bikes are considered incompatible with the Wahoo KICKR 17/18/20 and KICKR CORE trainers: Each of these however can be fixed via a new adapter that Wahoo has started production on, and will be made available shortly (for free). Greetings all, in the UK and received the new axles adapters this morning. I would have just waited it out, however my 2021 Trek Madone SLR 9 ETAP will be here this week too..I certainly wasnt willing to put my brand new SUPER EXPENSIVE bike on my WahooI was already using a 2021 Trek Madone SLR on my Wahoo and it wasnt having terrible issues, but it did chip the paint slightly on the dropout. I cant imagine what would make the 0 different from the 1, so I am guessing your list is right? Do any of you have the same issue with their support staff? Unfortunately, Wahoos customer service on this issues has been absolutely horrendous, from my experience with this. I have just purchased Kickr Core and I am now realizing there is a compatibility problem with my Emonda 2021. Interesting to see this article. Has anyone tried it with the tacx flux or elite xr model? Information online to the contrary is unfortunately not correct. Once they land there they will ship our first round to us. I have a 21 Trek Emonda SL6-Pro. If I change my Kickr to the 142 thru-axle setup, that would make it too wide for my bike, right? This has really helped me out. In fact, they can even see that in the comments section above, when two part orderings they had sent me were typod (by them), and then a reader noticed, and I confirmed with them, and then fixed (all shown in the comments above). Although when I click the tracking number UPS has no record of the shipment! Wahoo is committed to doing all that we can to make our products compatible with as many frame designs as possible, but there are inherent limitations to making one product to work with all the various frame designs in our industry. Important note though that as of today January 20th, 2021, Canyon hasnt however finished the approval of this axle adapter flip-around, nor, the upcoming new axle adapter. Kickr 16 replaced with one with native thru axle support and all is good! link to docs.google.com. Im new to Kickr with Ultimate 2017 frame. I did raise this with Wahoo and they said they were unaware, but as it was an old trainer model it wouldnt be resolved. Same with Campagnolo freehub no update what so ever. I have no idea why theyre so beloved in the fitness community other than great marketing (and first to market with BLE + ANT+). My drive side has no paint left around the entire lip of the dropout. Last week, we showed you our final apartment selection with the House Hunters style series. From what Ive read the difference between the Gen 2 and the Gen 3 is a cutout around the axle to provide more frame clearance. GW I have a Domane as well, no additional updates. Your email address will not be published. Bike shop telling me only 2020 on the list and not a problem, your post indicates 2019-2021 (which makes sense fundamentally the same model). To make life simpler going forward they need to agree standards. Hi I have ordered a nylon washer as a more permanent fix. While Im here, Id like to see cassette spacing adjustment on a trainer and not have to adjust bike from wheel to trainer to wheel. 2020-2021 Trek Domane & Madone
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