A week or so later, I noticed that one of the sleeping pad straps was sewn completely differently than the other. The bag itself is usually one large pocket with a fold over flap that can either be worn on your lower back or across your side. In Internet Explorer, click Tools > Internet Options > Privacy and verify you are on Medium or Medium High setting. Seems they've given up on that. This is always my first call because very often they will want to make it right since it's a reflection on their company and after all it would be a simple exchange for them then they deal with the maker or write it off. Shoulder High Sierra are closest to tote High Sierra with a few key differences. Depending on the type of seam we can usually repair it using the original construction methods to get it back to looking and holding your items just like new. The saving grace in this whole experience was that I called Jet.com (about a week past their 30-day return policy) and explained the situation and they actually credited back the entire purchase and said to keep the bag. Does your favorite High Sierra bag or clutch need some love? If Osprey had done this, they would have gone above and beyond to keep me happy! I followed-up via email on November 30th and December 1st and still have not received an email back. I never received an alert regarding the delivery of the package. - The duration of the warranty is stated on the warranty card inside the Product and/or in the list of Product features on our website. It also instructed me to pick several colors of a replacement backpack that they would send me (in case some colors were out of stock).I did all that High Sierra requested on that same day, and replied back with the photos of the destroyed backpack and my color choices for the warranty replacement.They NEVER replied back. It says it was delivered on November 12th, although I did not receive the item. The back of the satchel folds over like a messenger bag to create a closing lid. Our Repair Facility is one of the only repair centers in the Midwest and we receive bags from around the country and region on a daily basis. Satchel repairs are most often around cleaning or removing of stains that have come from being an everyday use bag. You can pack your bag up, apply our prepaid shipping label and send your bag back to us. In the July 1 email, I warned them that I would be pursuing a BBB complaint if they didn't reply, which they did not.I would like the replacement backpack as promised. As a matter of policy, BBB does not endorse any product, service or business. First off, I am well aware that High Sierra is not a top-notch brand. Yes, we can usually fix any issues with the seam on a High Sierra bag. You will usually find satchels made from leather as well. At this point I just said I'll think about it. Supposedly the package was delivered on 1/15/20 but I never received notification or the package. What they do instead is allow these shops to keep the defective product for material and parts in exchange for their labor. We try our best to keep things fair and balanced, in order to help you make the best choice for you. BBB Business Profiles generally cover a three-year reporting period. Kinda non-sequiter but your story brought this to mindI have been traveling/hiking with the same Lowe Alpine pack for almost 20 years now. Oh well! Additionally repairs for satchel High Sierra may include repairing or replacing their straps, tending to worn or split seams and replacing any broken buckles. Osprey, Darn Tough, Nemo, OR You don't have to sit around with buyer's remorse when you know that a company stands behind their products. On your approval we get your bag looking like new and then send them straight back to your house. If your gear is dragging you down, the High Sierra Icon wheeled backpack is for you. endobj Our High Sierra craftsmen are artisans with decades of experience who have seen it all and can handle any repair or refurbishment of your bag, handbag or bag needs. Third-party web sites cannot read the cookie of another site. - The warranty provided herein is limited to the value of the Product. So THAT's why he would not help me without getting the bag first, because he was looking to keep the scraps! In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. There is no personal information stored in the cookie. WE SERVICE ALL BAGS, BRANDS, GOLF BAGS, INSTRUMENT CASES & MORE. Any such repair or replacement will be at High Sierra's expense, including any costs required to return the repaired or replacement product to you. Our repairs take 7 to 10 days and can be dropped off at any location. Needless to say, I snicker every time I see their products in stores and will never buy from them again. I received a reply on May 10 (*****). - Repairs performed by anyone other than an Authorised Repair Agent will void this warranty. Sometimes the issue with the zipper is a little less drastic. She then tells me that instead, I can drive to the nearest Samsonite store (who is affiliated with High Sierra) about an hour away and THEY will ship it for me for free. A minor bend in a tooth can sometimes be fixed or other times it may require replacing the entire zipper, but dont worry that can almost always be done. And in a majority of cases you will never even know that the seam has been replaced. Here at Bag & Baggage, our experienced repair staff has been servicing all major and economy luggage brands since 1980. BBB Business Profiles may not be reproduced for sales or promotional purposes. The smaller design obviously limits carrying ability so they are often used for more formal evening occasions where you may only need to carry a few critical items. We call you with any repair over $25 for your approval. If you want some ideas wed recommend, checkout out the products below. But I wanted a lower-priced pack to keep some extra supplies in my car and use in a pinch if needed, so I purchased the High Sierra Titan 55-liter pack. Once you get an estimate you can either ship your bag to the workshop, or request our shipping package. High Sierra products are rigorously tested to ensure that the travel products you trust meet stringent standards. - This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Thanks for reading! Satchel High Sierra come with a single shoulder strap and are most often designed to carry books or a laptop. I called their customer service number (which was kind of a pain to find), and no one picks up. One strap was sewn about 6" from the center point of the pack, and the other strap was sewn less than 1" from the center. The usual bag repair timeline is 2-4 weeks including our return shipping time. So no need to worry what color your High Sierra bag is, this leather cleaner is a great choice. International Association of Better Business Bureaus. - You are responsible for all costs of getting the Product to any such Service Centre including, but not limited to, the cost of packaging, shipping and applicable taxes. However, this does not impact our reviews and comparisons. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customer Reviews are not used in the calculation of BBB Rating, of those, 2 complaints were closed in last 12 months. 1 0 obj They have no straps or handles attached to them which makes them smaller, more streamlined and less bulky than more traditional High Sierra. This is a highly recommended non-toxic leather cleaner for your High Sierra bag, tote, should bag etc if its made from leather and is a bit dirty. - Incidental and consequential damages are expressly disclaimed. - For warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Enter your phone number in the space provided, and click the Show My Ticket button. I contacted them (they have a lifetime warranty policy) in early May 2021 via their website. This product is powerHigh Sierra yet free of any chemicals that could harm your bag. - If the Product is to be replaced and the Product is no longer available, High Sierra will substitute a comparable High Sierra product. I followed up via email on November 20th and they said there was no update. Nothing as bad as you though. Had many issues applying the discount code and I was told there is nothing they can do via chat. If you have a High Sierra bag with leather that is dry, cracking or just looking a little tired then the best cure is a good quality leather conditioner to make it soft and look and feel like new leather again. I told him I will call him back and get back on the phone with High Sierra and told them what's happened so far. I'm glad everything worked out for you though! If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. We are an authorized warranty repair facility for: Please print and fill out the Mail-In Repair form. % Is your mailbox close enough for your High Sierra bag service? I got it from Jet.com and a few days later it comes in the mail. - If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed to or freight costs associated will be at the cost of the owner. Once received, the repairs are completed within 10-14 days. It instructed me to destroy the backpack in a certain way, and to send photos of the destroyed backpack. - Manufacturing specifications are subject to change without notice. <> *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. endobj Let us know what bag or clutch service you need via our contact form and well send you an estimate via email. Favorite Fix and get your High Sierra looking and feeling like new in just a few days with our High Sierra repair service. If the repair price is right, well coordinate your shipping and get it to our Denver based workshop ASAP. There was -- Jet.com has a 30-day return policy. Priority shipping will usually reach us in just 2-3 days no matter where you are in the country. All posts must be flaired "Travel" or "Wilderness", Press J to jump to the feed. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Additionally, adding the strap begins to bring in the usual issues with strap separation or breaking, broken clips or clasps or staining or tears. 9$#\HL{f>@[RUlTN`|?GFd#b ]/TcnZPi`W`o9E?l:wR}9 Uc[nf;#fJ26=-FO"1!8t z&RcWkI5Ol$*76F\6! !e#pVHE(ar)B\UB+|v|;TPY1; @k9lR#J./ed_3|v\)07%,/xGy 1[]Q 2X\W[ With this design, the most common types of repairs we see are repairing worn parts around the handles, bag seams or attachments. It was lost luggage for about 36 hours last summer and I can't imagine what would happen if I ever lost my big purple monster. Enter your phone number in the space provided, and click the Show My Ticket button. Additionally, a shoulder bag is much more likely to have different storage options inside like different pockets, zippered pouches or organizers. Wed recommend you use a high quality cleaning and conditioning product and make sure to test it in a small, unseen or discreet area before doing your whole High Sierra bag. When I got it, I didn't have time to look it over fully and just gave it a once-over. Need a new clasp or seam stitched? - Do not send your Product directly to High Sierra, as this will likely delay the repair. In the end it was ok, but I was basically left with 5 hours of wasted time and a defective pack that I'm not sure what to do with lol! Tried a third time and finally a woman picks up. A few weeks later, a new pack was shipped to me along with a $10 rebate on a future pack purchase for the inconvenience. But Jet still agreed to take care of me after that timeframe. We are committed to making sure your luggage or briefcase is in great shape and functioning properly, and we offer an extensive list of services to ensure just that.
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