Q3. The product categories listed below are warranted to the original purchaser to be free from defect in materials and workmanship for a period of one (1) year from the original purchase date. If there is any change of address or telephone no., customer should inform to the Company at once. Warranty card will be valid only after registration. -August-1208010095 No warranty card will be provided for Projector and Interactive Flat Panel Display. I purchased Hitachi AC From Gurgaon Haryana, India. To offer enhanced convenience to the customers, Hitachi Cooling & Heating India offers exciting warrant packages with their extensive range of air conditioners. The installation schemes will be applicable on the SECONDARY SALES of Split Air conditioners. extension or alteration of Small Home Appliances/ Cordless Stick Vacuum Cleaner piping or power supply. We would be more than This warranty extends to the original purchaser of the Koki Holdings America Product/s. Damage caused by using the air conditioning unit in a corrosive atmosphere or by filter neglect. 236 0 obj
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No 17, Cunningham Road, Copyright 2022 Hitachi Vantara Knowledge. Any costs or additional labour associated with gaining acceptable service access to equipment to carryout repairs in a safe manner.11. The probability of contact to you is 1/100. Regular service has not been carried out by an appropriate ARC licenced installer. Next to Hotel Le Royal Meridien, No warranty card. Warranty extension scheme is not Applicable to any, Warranty extension scheme is applicable for Residential use only & is not applicable for any commercial use such as Restaurants, offices, hotels, hospitals or corporate buying. No 13042503468 dater 25/04/2013 with same problem. Headquartered in Ahmedabad, Gujarat, with a strong nationwide distribution consisting of 18 Branches, 159 Exclusive Sales and Service Dealers, more than 1000 Showroom Dealers and 350 Service Points the company is one of the largest air conditioning companies in India. how can a company close a request call from customer without attending it. July 21, 2022
Provide my service fast otherwise i have to contact CONSUMER COURT. Delhi (See exceptions below.). Fax: +91 (44) 2821 3110. In august also we complained [comp no;12080100951].Finally in october,against complain[comp no;12100101367] October-12100101367 Dist. No warranty card. OTHER THAN THE POSTAGE AND INSURANCE REQUIREMENT, NO CHARGE WILL BE MADE FOR REPAIRS COVERED BY THIS WARRANTY. I am an Hitachi 1.5 Ton AC user. Partnered-with| Our company is not just limited to making air conditioners but also, into trading of Refrigerators. Agra-282002 If the compressor or motor is damaged during the 2nd to the end of above mentioned warranty period and the replacement is necessary, only free on the compressor or motor of above mentioned but the costs of inspection, labour, freon charge, other parts and transportation will be paid by customer. Through this joint venture we have combined the rich heritage and innovative technology of Hitachi.Its strong presence in the split AC segment was also in line with the markets trend towards greater adoption of split ACs over window ACs.This is due to greater affordability of split ACs, lower noise levels, aesthetic considerations and space optimization. 91 02764 277571 New Delhi 110 025, This can be resolved by taking a wet dry vaccum and then suck the drain line clean. How to make a claim on this warranty:Click here to make an on-line claim (or check its status). 6. When you contact us Please ensure you let the Service Centre know the model and serial number of your equipment, plus the date of original purchase and invoice number. The warranty period of conventional Motor is 2 years and Inverter Motor is 10 years for Front Loading Drum Type Washing Machine. Now this is my third complaint for same problem and registered no is 13042802637 dated 26/04/2013 they assured me that we will provide trained technician . Tel +91 (80) 2238 6986 / 987 / 984 Required fields are marked *. already i am filed the complient through over phone but still your person not attending the service. In case of dispute, the decision of Arelik Hitachi Home Appliances Sales Hong Kong Limited shall be final. Johnson Controls - Hitachi Air Conditioning Company. Inclusion / Exclusion of any models under warranty extension scheme is sole discretion of company. Still informed that the problem in stabilizer. after 15 days it stop working till now problem is not solve. Is 9456494697. How to Escalate your Complaint with Brands & Courts? I think we are dealing with the worst company in respect about services when we talk about Hitachi. Onsite service in outlying islands, closed areas and location which is not accessible by public transport, longer arranging time will be required and additional fee will be charged. 550/- for service and informed that there was a problem in voltage and stabilizer. Hitachi AC is brought to you by Hitachi Home & Life Solutions (India) Ltd. which is a subsidiary of Hitachi Appliances Japan. I have purchases 4 ac on 15/4/2013 and registered those installation for the following no. The warranty period of LCD module or optical engine for Projector is 1 year. -July-12062901676 Nungambakkam, IN NO EVENT SHALL KOKI HOLDINGS AMERICA LTD.BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY COSTS, ATTORNEY FEES, EXPENSES, LOSSES OR DELAYS ALLEGED TO BE AS A CONSEQUENCE OF ANY DAMAGE TO, FAILURE OF, OR DEFECT IN ANY PRUDUCT INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS FOR LOSS OF PROFITS. Keep invoice for warranty service. Fax No. We'hv received your feedback. -May-12051902100 and now they say that you should had got the AMC done earlier. Transportation of Units if required shall be charged extra during extended warranty period. Damage or deterioration to the external surfaces, coils or components caused by normal weathering.7. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This is japan base company and better than. Bangalore 560 052, : nylon line, blades, etc: or the damage is due to use of the Koki Holdings America Product/safter partial failure or use with improper accessories. Tel: +91 (22) 2821 5625 / 5892 Normal maintenance and adjustments to the magneto, points, carburetor, and spark plugs are not considered the responsibility of Koki Holdings America Product/s under this warranty. 9837890446,9837890445,9319502061. Standard Warranty Applicable No warranty card. Sir mene one month phele complent kiya tha window grille ke liye apka Sarvice Ofice se worker aya tha jo ki mere se purani grill bhi le gaya laken abhi tak aaya nhi na koi phone aaya. Thus is a highly irresponsible behaviour. Koki Holdings America Product/s are warranted to the original purchaser to be free from defect in materials and workmanship for a period of five (5) years from the original purchase date. AC repairs and replacements can be expensive and impact the overall experience of owning and using the product. Tel No. Hitachi Cooling & Heating India offers a one-of-a-kind 5-years warranty on controller/PCB and a 10-years warranty on compressor on its latest range of inverter models. From 1st Oct 2018, the Warranty card (except those products without Warranty card) will start to put inside the box, so you may not find the Warranty card outside the carton box as before. 91 02764 233425, Corporate Office Keep invoice for warranty service. Now its been 19days, problem not solved yet. 941557755 / 9793577755 Model or serial number of the product, content of guarantee card has been altered, effaced or moved. India. Fax +91 (11) 4060 5253. i have registered another request on 13th sep. no one has come. The return of the Owner's Registration Card by the original purchaser within ten (10) days after the original purchase date is not a condition precedent to coverage under this warranty. function y2k(number){ return (number < 1000) ? Our company have no responsibilities on the directly or indirectly on the related damages, financial losses, loss of business / goodwill, or loss resulted from lost/corruption/leak of data. Quiet and highly efficient reverse cycle air-conditioning for a single room or entire house. "Johnson Controls-Hitachi Air-Conditioning India Limited reserves the right to reach out to its existing customers via multiple communication channels (SMS/Call/WhatsApp etc) for warranty and after sales services and for getting product and services feedback", Simply choose a option from the list below. If the Inverter Motor is damaged during the 3rd to the 10th year and the replacement is necessary, only free on the Inverter Motor but the costs of inspection, labour, other parts and transportation will be paid by customer. This warranty does not cover repair or replacement of maintenance items including but not limited to, hoses, spark plugs, starter rope, air and fuel filters, clutch shoes, vibration isolators, throttle cables, lubricants, belts and all cutting attachments, etc. Q2. This Koki Holdings AmericaProduct/s is warranted by Koki Holdings America Ltd. against defective materials or workmanship. on 22 may we complained of non working [comp no;12051902100], Hitachis set free, variable refrigerant flow, multi-split systems offer simultaneous heating and cooling, providing the ultimate in flexibility and comfort control. Privacy Policy |
This is defined as the period during which all components are available. Regrets, Koki Holdings America Ltd., 2022. i had a fight with their customer service person. What It coversIf any defect in your temperzone air conditioning system is caused by FAULTY MATERIAL or WORKMANSHIP within the warranty period, starting from the date of original purchase, it will be rectified without cost for both labour and material by the Temperzone Service Centre or a Temperzone appointed agent. Sales and service of Hitachi air conditioners in the Oceania region are managed by Temperzone Australia and New Zealand. Hitachi Cooling & Heating India has taken an initiative, Care+, to cater to such problems. hours for free instalation but till date no body come.we have buy a world class product but the service is very bad.Now we are going to instal the ac by outsider and we are going to consumer court for instalation charge of Rs5000&+harasment for five days. Unit 103, 1st Floor, Warranty extension offer shall be from the date of purchase and irrespective of the usage of AC and shall automatically expire once the stipulated period is over. The product categories listed below are warranted to the original purchaser to be free from defect in materials and workmanship for a period of two (2) years from the original purchase date. . What is Care+ Hitachi Extended Warranty Program? SOLARR Announces SLRR Token Listing on BitMart, Launches Free Minting for Creators, Bread Garden Unveils Mooncake Collection for Mid-Autumn 2022, Fast-Growing Crypto Exchange Bybit Launches Shark Fin Structured Product, Experion Technologies and TRL Software UKs new JV promises safer roads using technology-driven solutions iROADS and iMAAP, NCS partners FPT Software to launch Strategic Delivery Centre in Vietnam, Nissan India wholesales 8337 vehicles in July 2022, The Writers Bar Soire At Raffles Udaipur, Goa to host Indias first Ever Web 3.0 Conference, Key Highlights of Reviewed Financial Results for the Q1 FY 2022-23 Punjab & Sind Bank, Clix Capital partners with Bank of Baroda to disburse loans in the healthcare equipment space. Company manufactures various kinds of products in the Indian market including Room Air-conditioners, Commercial Air-conditioners and other household products also. DURING THE ABOVE WARRANTY PERIOD, SHOULD YOUR KOKI HOLDINGS PRODUCT/S EXHIBIT A DEFECT IN MATERIALS OR WORKMANSHIP, SUCH DEFECT WILL BE REPAIRED WHEN THE COMPLETE KOKI HOLDINGS PRODUCT/S AND PROOF OF PURCHASEIS RETURNED, POSTAGE PREPAID AND INSURED, TO A KOKI HOLDINGSAUTHORIZED SERVICE CENTER. Customer needs to have the warranty registration via online. Terms and conditions apply, please refer to the warranty card or our web-site. Shah Sultan Complex, 4. 9840224264 (Chennai), siri have hitachi kaze model which i purchase in 2011.before few day remote control does not work properly.its lcd is ok,looks ok but it did not control ac my mail id is abhijitshah29@yahoo.com,mobile is 9824499910. Reduction in battery operating time or changes on battery charging time due to battery age or lifespan. 5. 206, Apeejay House, Warranty extension offer is void if product is opened /repaired by unauthorized service person/ center and the unit shall be declared as tampered and no further warranty shall be applicable on such unit. In most of the cases the problem will be fixed. Fax +91 (80) 2238 6988. [it was our mistake again].The company replaced a new compressor for Rs.26,000/= in february,2012.The AC was put to use from May, The product categories listed below are warranted to the original purchaser to be free from defect in materials and workmanship for a Lifetime from the original purchase date. I buy 1.5ton split Ac on 20/5/13 and my complain no 13052003722 with name Surat singh.your customercare service provider says that u get service within 48 The warranty period of compressor for dehumidifier is 5 years. again in july the AC stopped working,we complained[ comp no;12062901676],it was done,after taking service charges again. 8. The Problem is not solved till nowwwwwwww. 5. View Warranties andMaintenance under My Products on Hitachi VantaraSupport Site. i have sent two mails to their customer serivce ID. Customer Support Email: customercare@hitachi-hli.com 203 0 obj
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The warranty does not apply If: 1. The Customer needs to provide original Purchase Invoice for claiming the additional warranty at each time. If the compressor is damaged during the 3rd to 5th/ 4th to 5th year/ 19th month to 5th year and replacement is necessary, only free on the compressor but the costs of inspection, labour, freon charge, other parts and transportation will be paid by customer. Customer should be responsible to carry the product to our Service Centre for rendering of service and collect back the product at the same location after repaired. The partnership is aimed at addressing the cooling needs faster, smarter, and much more efficiently than ever before. About-Us| This warranty is valid only in Hong Kong and Macau, however, warranty service does not apply to parallel imported products. An AC of hitachi make in AMC period continues but problem find and reliance digital open it and take spare from ac machine but 1 month over they did not service it. Q1. Registration is not required. Hitachi manufacture a wide range of commercial and domestic air conditioners. What Isnt covered by the warranty?1. Welcome to Customercareinfo.in, An information portal that publishes Customer Care Contact information of all Indian companies across all categories. One out door unit for up to 4 indoor units. India, Save my name, email, and website in this browser for the next time I comment. But very bad experience. Online registration is required. %PDF-1.5
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Our company reserves the right to the final explanation of the Terms & Conditions. Please consult Koki Holdings America Ltd. website for USA: www.metabo-hpt.com 1-800-829-4752 and for CANADA: www.metabo-hpt.ca 1-800-970-2299to locate your nearest service facility for warranty and non-warranty service on a Metabo HPT or Hitachi product. Hitachi manufacture a wide range of commercial and domestic air conditioners, Variable Refrigerant Flow Multi-Split Systems, Inverter Ducted Air-Conditioning Systems, Multizone / Multi-head Split Systems, Wall Mount Split Room Air Conditioners, Variable Refrigerant Flow Multi-Split Systems, About Hitachi Australia and different Group companies in Oceania, Report presents non-financial information and clarifies how sustainability issues relate to financial activities, The history of the Hitachi Group, from its founding in 1910 to today, Hitachis approach to addressing the social and environmental issues, Strive to provide total solutions for sustainable, urban development worldwide and to address critical global issues, Hitachi Support will assist you with most enquiries, View the Hitachi group's official channel on YouTube, Search for your nearest recommended Authorised Service Centre, Multizone DC Inverter Multi-head Split System, 14 Carnegie Place, Seven Hills West NSW 2147 Australia. Warranty coverage is conditioned upon the purchaser furnishing Koki Holdings America or its Authorized Service Center with adequate written proof of the original purchase date. Thank you. See the Koki Holdings America Ltd. "Limited Warranty" below for accessories & parts and further warranty information. This is very bad experience with hitachi, there are so many companies offering me good prise but I purchase hitachi by thinking that Warranty extension offer is applicable for selected RAC category Inverter Split & Window Models, as mentioned above subject to invoicing done to the end Customer during specified time period. One of the most critical aspects of purchasing home appliances like ACs is the product warranty. Our customers will stand to benefit from our world-class R&D centers, where our researchers work tirelessly to provide innovative solutions and quality products that are designed to meet every expectation. knob, inner pot of rice cooker, dew cup, measure cup, cloth or paper bag of vacuum cleaner, pipe and hose, brush, foil and cutter of shaver, trimming blade, batteries, power adaptor, inner pot, plate, inner lid, filter, steam cap, handle, knob, batteries, charger/changing station, cable jack, dust case, dust bag, filter, pipe and hose, vacuum head, brush, cap, foil-cutter assembly (foil and shaving head), trimming blade, batteries, button, power adaptor, cable jack, cleaning brush, shaver oil, pouch. Twitter: https://twitter.com/hitachi_home. Why my problem not solved till date. i have received an acknowledgement for 1st mail. they have offered 3 free services within warranty period of one year. Hitachi India Pvt. Any other warranty documents issued by other parties would not be accepted by the Company. Issues or unsatisfactory performance is the result of misapplication of the equipment.3. Ltd. Mumbai Branch Office Address Sitemap. If those product required workshop repair, or the product is on yacht or boat, customer should be responsible to carry the product to our Service Centre, or deliver to and from the specified location in urban area for rendering of service. The product category listed below is warranted to the original purchaser to be free from defect in materials and workmanship for a period of thirty (30) days from the original purchase date. i specifically told them to come only on saturdays. All Rights Reserved. Product use for non-domestic purpose or for any purpose other than the original designed. they did not come. Website: https://www.hitachi-hli.com/index.html, Hitachi Home & Life Solutions (India) Ltd. Head Office & Works lamp of the projector, knob, external signaling system, power supply work, filter, ear phone, remote controller, batteries. i contact to shopkeeper and the company consumer care person. your company has wrost customer care. but i am not getting any call, even message also. India Replacement of any worn filters, drive belts or remote control batteries if applicable. the complent phone attending the person is not given the proper reply and only is specking hindi but we dont know hindi only tamil. Damage caused by accident, misapplication, abuse, alteration, tampering or servicing by anyone other than a qualified person. 3. var today = new Date();
Keep invoice for warranty service. Any damage or loss caused by man-made, misuse, abuse, neglect, excessive erosion or rust, unauthorized repair or modification, normal wear and tear, accidents, natural disasters, or other events beyond Company's control. var year = y2k(today.getYear()); Guarantee certificate registration must be submitted within 14 days of original purchase. Johnson Controls-Hitachi Air Conditioning India Limited manufactures a wide range of products under the Hitachi brand, such as room air-conditioners (Split & Window ACs) to commercial air-conditioners including Chiller, Cassette Air conditioners, Ductable air-conditioners & VRF systems. Hitachi provides 1 year manufacturer warranty for both star split ACs and Inverter Split ACs. India, Warranty extension scheme is applicable for the buying of Hitachi Split Air conditioners from Authorized Show rooms / Sales & service dealers only.. I have purchased two 1.5ton 5star A/c on 22/05/2013 in which one a/c is not working and as well as other A/C is not cooling properly. It was awarded Frost & Sullivan award. Today is 06/05/2013, ten days since my first complain and neither your technician, Creative computers With summer around the corner, the ideal combination of cutting-edge features, extensive customer support, and extended warranties make Hitachi ACs an excellent choice for every home and office. Even after doing this if the problem is not resolved, then reach the nearest service center and avail the services form the technician. 28.G-103 Sanjay Place If the compressor is damaged during the 3rd to 5th year and replacement is necessary, only free on the compressor but the costs of inspection, labour, freon charge, other parts and transportation will be paid by customer. 6. Waited till 24/04/2013 and after several phone calls was asked to re register the complaint. The warranty offers aim to eliminate this inconvenience and enhance the customer experience. Why are u wasting my 3000 rs for new stabilizer. All Rights Reserved. now i changed new stabilizer for proper working but we have found same proble. in PR. { foo : { api : "https://knowledge.hitachivantara.com/@api/deki/users/2/properties/foo", author : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass249_0.b__1]()", date : "Fri, 07 Feb 2020 19:33:35 GMT", editsummary : "", language : nil, mime : "application/octet-stream", name : "foo", namespace : "", revision : 1, size : 0, text : nil, user : "property get [Map MindTouch.Deki.Logic.ExtensionProcessorQueryProvider+<>c__DisplayClass249_0.b__0]()", xml : nil } }, How to Update Email Address from Personal Domain to Business Domain on Support, Search Result Missing or Not Matching Search Term. Any correction work or repair for the product by reasons of not following the instruction in the installation or operating manual. external wiring and signaling system, power supply work and setting up of other products; external parts such as front frame, knob & accessories such as ear phones, remote controller, batteries, etc; image retention, dismantling or reinstatement of the product installed at a height exceeding 2 meters (measured from the ground to the base of panel), wall mounting work. for the 1st Year. Success Story|. And the service centre and showroom from where i purchased them both are not picking the call. I am from ulhasnagar,we purchase Two Hitachi 1.5ton Ac`s for our company.One Ac`s having problem in PCB, as told by technician came for Installation .After 16 days of follow up technician came with wrong PCB, they said Company sent another model PCB. Mumbai 400 099, It was working nicely for a week and after that i found some cooling problem, I complained in agency, and they asked me to visit nearest authorized service center. Johnson Controls Hitachi Air Conditioning Company has a global presence, out of which India unit is called Johnson Controls-Hitachi Air Conditioning India Limited. Damage resulting from incorrect installation, commissioning or use other than in accordance with the supplied installation and operating instructions. If the Inverter Compressor is damaged during the 6th to the 10th year and the replacement is necessary, only free on the Inverter Compressor but the costs of inspection, labour, freon charge, other parts and transportation will be paid by customer. Arcelik Hitachi Home Appliances Sales Hong Kong Limited (hereinafter called the Company) has an option to provide repair service and replacement of defective parts to the product, for which is under warranty period (warranty period is commenced from the date of purchase) and normal use, while the product is out of order and verified by the Company. nor service centre people are able to address the problem. shahnoorlko@gmail.com. Sachin bansal plz tell me now what i have to do. It also provides 4 years warranty on compressor. Issues relate to unsatisfactory performance as a result of operation or conditions that are outside of the operating conditions specified in Temperzone or Hitachi technical/sales documentation.2. so, it you want service on saturday, request has to be made on thursday !!!! Johnson Controls-Hitachi Air Conditioning India Limited is amongst the top air-conditioning companies in India. Tel +91 (11) 4060 5252 happy to get back to you on the same, SURESH KUMAR they are not customer friendly. All rights reserved. ABW Elegance Tower, we were told that the new compressor has failed,and the company cannot do anything as the warranty on installed compressor was for 3 months. If LCD module or optical engine is damaged during the 2nd to the 3rd year and replacement is necessary, only free on the costs of inspection, labour, other parts & transportation but LCD module or optical engine must be on charge basis. See also: Product Manuals and Resources for air conditioners. Customer should be responsible to carry the product to our Service Centre for rendering of service and collect back the product at the same location after repaired. -June-12060801762 It also provides an extended warranty plan which starts after the standard warranty expires. Thanks & Regards No.12, Haddows Road, We had installed a 4 ton double compressor ductable unit in 2007 for our new showroom which opened in 2008. Any unauthorized modification has been made to the equipment or any part has been substituted or replaced with non-original items. caravan, boat, crane). So, look into the matter. A-15, Mohan Co-operative Industrial Estate, Mathura Road, Mehsana 382727 Gujarat, India About Johnson Controls-Hitachi Air Conditioning IndiaLimited: Johnson Controls-Hitachi Air Conditioning India Limited is a joint venture company of Johnson Controls, US, and Hitachi Appliances, Japan.
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