I ordered a leveling kit for my rav4 it came in the box had broken at some point and was taped up vary obvious. away, look around for little text like "Have a discount code?" All items are eligible for return under this policy. I've had multiple issues with both vehicles. Dozens of those have appeared in my inbox over the past month, as I'm sure they have in yours. A: No nicks, chips, or cracks. After trimming mudflaps I had ZERO rub! $509.95. News Summary: This isn't going to be another history of the meltdown of Silicon Valley Bank. I paid for shipping and would appreciate being reimbursed for such! Tracking number said delivered. Information provided by various external sources. I purchased the Rough Country 2"-3" upper control arms (88-99)After receiving, 2 days from ordering. Coupon codes may or may not apply to sale items depending on the item. Hi Jhop, Please call us at 800-222-7023 and we will get you fixed up. ONLY fits models with 3 bolt open knuckle steering systems. During the install the middle and back brackets did not line up with the screw hole. If you receive a refund, the cost of return shipping will be deducted from your refund. From there, go to the website as you normally We're shoppers too, and we know how frustrating it can be to find a coupon code that ends up I recieved the parts, and 2 months later went to install the parts. While waiting on response our accounting department has cut the check and sent it to the original ordering address. You may receive a partial or no refund on used, damaged or materially different returns. I have a dodge 1500 4x4 quad cab truck, 2003. . I have experienced damage to my CV axles and other components. See attachments for info. Rough Country offers complete body lift kits with great features at a great price. I will continue to do business with you. If I have additional questions, who do I contact? 2023 Trustpilot, Inc. All rights reserved. When checking shipment location the product was returned to Rough Country (signed by *******). Works with the following vehicles: 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, ACDelco Professional 530-247 Premium Gas Charged Rear Shock Absorber, Bilstein 24-187350 Rear Shock for Dodge Ram 1500,Yellow, Works with the following vehicles: 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, 2011 Ram 1500, 2012 Ram 1500, ACDelco Specialty 525-21 Heavy Duty Rear Shock Absorber, Monroe 911299 Reflex Truck Shock Absorber, Monroe Shocks & Struts 58637 Shock Absorber and Coil Spring Assembly, Pack of 2, KYB 344385 Excel-G Gas Shock, Black , Silver, Skyjacker B8517 Black MAX Shock Absorber with Black Boot, Rough Country 0-6" N3 Rear Shocks for 04-08 Ford F-150-23209_G, Rough Country 1.5-3" N3 Front Shocks for 02-08 Dodge Ram 1500 2WD - 23241_A. If you are not happy with the lift kit we all a 90 day money back guarantee. We also ensure all reviews are published without moderation. Note that complaint text that is displayed might not represent all complaints filed with BBB. Please include all original items in your return shipment. The directions are horrible. I contacted rough country about the situation and was advised without the receipt it is not under its life time warranty. Well guide you through the process. Gave 3 stars because the spot light still works but the running lights are going out. A Contemporary Design Accented with Country Charm.Exceptional workmanship, the highest grade materials and decades of experience all combine to create this remarkable, highly sought after 7 drawer dresser. EASY RETURNS. We also ensure all reviews are published without moderation. code. Rough Country Kindle $9.99 Rate this book Virgil Flowers #3 Rough Country John Sandford 4.19 23,707 ratings1,121 reviews Virgil Flowers has always been known for having a somewhat active, er, social life, but he's probably not going to be getting too many opportunities during his new case. Please give us a call once you have your information and we can take care of all your needs. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.Learn more how customers reviews work on Amazon. Leaf springs sold individually or in pairs are excluded. Hi, JimYou are correct, we always refund to the original payment method. All rights reserved. Never received! I guess their warranty is truly just a saying. Well, they made that right so I decided to give them another try. Sending out a new LED without any hassle. Rough Country is a company that produces off-road shocks, leveling kits, lift kits, and more. Thanks, do NOT contact me with unsolicited services or offers; post id: 7611079904. posted: 2023-04-16 13:51. We are sorry. Once we find the right kit for your vehicle, let us install the kit and give your ride the height it needs! A Pair. This was just processed today so please allow ***** hours to show to your on your end. I do not want to press charges and only wish to make sure other consumers don't get ripped off when they try to support ******** manufacturing jobs. Now after googling them I see the have about a 2 star rating! . 100% unimpressed with my 1000$ purchase. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We do accept returns on this item. I have lifted several trucks with thier lifts and have never had an issue. Products; What is the difference between a kit and a system? No response. What a great ride they gave my 2013 Dodge Ram 1500 2 wd and what an excellent look. BBB is here to help. Bobby Otay. Ordered fender flares 10/8/22 which shipped promptly. I am only showing a charge of ******. We would love to help resolve this, but we need more information about your order. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Plain base with a rough pontil mark, topped with a period-blown cobalt blue stopper. Attached are the pictures of all the boxes being delivered. This was my first order and definitely my last. information. It actually does not perform this function as advertised. The V2 is designed to be mounted body-up for a more interesting look on the vehicle. The u bolts in the kit do not fit the **** 25 front end. This is the third lift kit I have bought from rough country. Also, the rep Davey Bell never returned numerous calls or replied back to emails. Once I got the product it said Made in *****. After 3 more emails still no response. Been installed for about 3 weeks. Seem well built. Our technical advisor will try to make contact with you today. * Some items excluded due to manufacturer restrictions. Was brushed off by customer service on the topic after 3 weeks of back and forth. In excellent condition with light wear associated with age and use. Very dissatisfied!! Thank you for the call today. Sincerely,***************************. A bit tougher however much better than the worn stock ones. 13 Ford F150 2.5 Rough Country leveling kit with lifted struts from www.forefrontcustoms.com. Reviewed in the United States on February 2, 2023. A few common ways include: Yes, we absolutely aim to keep our coupons safe! Dimensions: 18.5"H | 5"W . We Accept. Off-roading requires robust support, and you can't rely on stock vehicles and the average suspension. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. I have 2 vehicles I had lift kits put on. I purchased a bed tonneau cover in Dec 2020. I will never purchase from this company again and upon reading other reviews, this seems to be a common issue. Silverado 1500 2019-2023 Chevy Upper Control Arms by Zone. Something for $2000 just to get engorged over is crazy . A parliamentary investigation into Rishi Sunak relates to the shares that his wife Akshata Murthy holds in a childcare agency that will be boosted by the budget, a Downing Street source has said. To 2 weeks. The store will not work correctly in the case when cookies are disabled. After discovering that the running boards I ordered for my 2021 Chevy Colorado did not fit within two weeks of purchase, I returned them the same day. The lift kit that I purchased is about 80% acceptable. What is Rough Country's Satisfaction Guarantee program? I have the 2" lifting strucks and I want to lift only 1" the back, are this shucks are adj, A: All rights reserved. Call-back available NO. Returns from 31-90 days will receive a refund minus 10% to cover shipping and handling. on orders +$149, exclusions apply. US. Our business model at DealDrop means we Thanks for your help!!!! Returns policy; Warranty Information; Follow Us. Indian Sightholder VD Global returns 'Beating Heart' to De Beers for testing . We do not have a store credit option. Get Rough Country delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Average wait. He would push through and I would have the money within 3-5 business days. We have refunded exactly what was taken from your account on our side. The 4wd doesn't even get used. Bolt it on; take it out for a spin. Products with electrical plugs are designed for use in the US. The customer service is a joke plus they is OnTrac for delivery. Can you provide info to ************************************* with your charges that we are not seeing. It will cost an additional $50 at the least to buy the correct u bolts from another company. Rough Country Canada - Free Shipping, Best Price Guarantee, No Customs, Duties, or Brokerage Fees, Full Warranty, 30 Day No-Hassle Returns Whether youre tackling tough terrain or smooth city streets, Rough Countrys Series of Shock Absorbers delivers impeccable ride quality and performance mile after mile. Something for $2000 just to get engorged. I purchased a set of led pod lights back in February. If the code says "Get Deal" this is a promo that you don't need a code for and will Contact Us. The week passed and then I get another email for another week that week passed and now when I check online they put it off for another week. Verification can help ensure real people write reviews about real companies. Applied curved glass handles. 888-452-2548 Call Toll Free. San Diego, CA 92123. Please try again later. Marty was absolutely fantastic and dealt with my issue immediately. Shipping costs are non-refundable. Definitely gives a smooth ride to my 09 Ram 1500.. Subscribe to our Newsletter! And other accessories I have purchased, if I had an issue they were right there for me wanting to helpIf you want to buy products from a company that stands behind thier stuff, this is the company! Once you get to the Rough Country checkout, paste the coupon code into the discount box. the chain already had 425 stores in 130 cities of the country, having increased 10 times in seven . Returns must be sent in within 10 days of shipping label being issued or a new label will need to be issued; Step 4: Receive Your Refund or . Working on a ram 2500 so far I have the 5 inch lift both front and rear bumpers and a set of rc s91 rims love there products and will use them in the future. Find out how we combat fake reviews. $120. Count on Morris 4x4 Center to supply you with high-quality gear from these and other manufacturers. What does a customer have to do to return a product? There was a problem completing your request. Replies to negative reviews in < 24 hours. Let us know what you think about how we can improve your shopping experience. Leaf springs sold individually or in pairs are excluded. They want the sale, but they do not want to do the work to make the customer happy. make money when you use the promo codes and shop (through our links), so we have no reason They sold me a kit and misrepresented it saying it would fit my vehicle. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. Got both sets front and back. Easy Returns. Can you send a statement showing you have been charged more. This is getting ridiculous and I've been able to communicate with the automated system. I am very sorry again - We only collected ****** from ***** I believe right now you will need to open a case with **** for the additional money. 7AM - 10PM Monday - Thursday Well, the latest model released for the 3rd gen Tacoma leaks really bad. coupons and promo codes sent to your inbox. With a durable 18mm spring loaded piston rod and faster-cooling 54mm shock body, this shock offers up to 36kN Tensile Strength for a long lifespan of impressive vibration dampening. get direct feedback on promos from you when you submit a coupon. Returns within 30 days or purchase will receive a full refund for the purchase price of the product. The store will not work correctly in the case when cookies are disabled. In the Vehicles & Transportation category. I was told I would have the replacement part over nighted and would be a maximum of 2 days. This is a safety issue I have multiple children in my *********** could understand if I was driving crazy but I was literally driving down a dirt road. Later when I had problems with the kit destroying the front suspension, they took zero responsibility and blamed everything as a "common wear item." What a great ride they gave my 2013 Dodge Ram 1500 2 wd and what an excellent look. Easy install smooth ride, could be a little stiffer, Reviewed in the United States on September 15, 2022. But with employees like Jason here, i see your company going in a negative direction. Web gain greater ride height and achieve killer good . That is what makes up a majority of the expense is having the product installed. Any help you could give would be greatly appreciated. . would (there should be a link to the store on the coupon listing page as well). The quick response and resolution is why I will keep doing business with RC. Find the best coupons, deals, promo codes and discounts for thousands of your favorite This very nice set will be a great addition to your space. For the best experience on our site, be sure to turn on Javascript in your browser. I called and talked to a rep. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Address Off Road Warehouse 5555 Kearny Villa Rd. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. kindly agreed to answer these and other questions of Rough&Polished. *********************************************. Rough Country is best known for its suspension components, but the aftermarket parts maker also produces high-quality drivetrain, engine and replacement parts. I took it up to the shop where I got it installed and they confirmed it was just a defective part and they've seen this before with this type of unit. We use dedicated people and clever technology to safeguard our platform. deal you've been able to find. Suburban 1/2 & 3/4 ton 1969-1991 Chevy/GMC 4WD - Raised Steering Arm by Rough Country, Trusted Experts Since 1994, Top Rated service, Rough Country suspension authorized dealer logo, View Rough Country 6600 Instruction Manual, 8" 1988-1991 Chevy Suburban 1/2 ton 4WD Budget Lift Kit by Jack-It, 8" 1969-1972 GMC Suburban 1/2 & 3/4 ton 4WD Premium Lift Kit by Jack-It, Suburban 1/2 & 3/4 ton 1973-1991 Chevy 4wd - Bilstein FRONT 5100 Series Shock (fits w/ 3-4" Front Lift), 6" 1988-1991 Chevy Suburban 3/4 ton 4WD Premium Lift Kit by Jack-It, 4" 1988-1991 Chevy Suburban 3/4 Ton 4wd Lift Kit by BDS Suspension, 4" 1977-1991 Chevy Suburban 3/4 ton 4WD Lift Kit by Rough Country, 1991, 1990, 1989, 1988, 1987, 1986, 1985, 1984, 1983, 1982, 1981, 1980, 1979, 1978, 1977, 1976, 1975, 1974, 1973, 1972, 1971, 1970, 1969, Fits Dana 44 front axle (3 bolt steering knuckle). Highly recommended. Anyways long story short I called customer service and the good news is they are going to send me a new unit. Customer Number 800-222-7023 - by the Numbers. Called back and he hung up again. $9995 Office Hours: Monday-Friday 8am-4:30pm MST. I paid shipping.The second photo shows what Rough Country sent me as my total! really!?! meeting | 381K views, 19K likes, 18K loves, 30K comments, 8.2K shares, Facebook Watch Videos from Donald J. Trump: LIVE: President Trump Delivers Remarks. Please try again later. Nike Yoga Therma-FIT Luxe. Q: They sent rails/steps with misaligned holes on the rail/step that receives the bracket bolts so the steps are useless. Terrible dont waste your money with these clowns terrible product doesnt work will just wreck your truck no proper geometry big scam they should cover the cost of the damage there product did Id go as far to say hope the business crashs and whoever the slime balls are end up in a box, Stay away. Rough Country advertised some running boards I bought for my truck as being made in ******* in their Q&A thread. Our goal is to help you have the best experience shopping online with the best I sent pics and requested warranty service however very slow to respond and as of the end of July 2021 nothing has been done. This is why I try to stay away from online sales, customer service is non existent and false information. International Association of Better Business Bureaus. The top coupon for Rough Country at the moment is I do apologize for the issue. Rough Country DT RAM 1500 3.5" Lift Kit Rough Country $2,999.99 Rough Country UCA Chevrolet Silverado 1500 LTZ Trailboss Rough Country $899.95 Rough Country 3.5 Chevrolet 2500HD Suspension V2 2011- 2019 Rough Country (1) $2,850.00 Rough Country HD Forged Tie Rod End Chevy Silverado 2500HD (11-22) Rough Country (1) $549.95 Afterwards I chatted with them online through their website chat and they admitted they do not fit the **** 25 but then proceeded to tell me the axle must have been replaced before. views, likes, loves, comments, shares, Facebook Watch Videos from Citizen TV Kenya: CITIZENTV LIVE These high performance reservoir shocks offer an elite ride-quality in every situation you face, with an 8 Stage adjustable damping system that lets you perfectly dial-in your ride for whatever lies ahead. All rights reserved. Rough Country deletes poor reviews and only responds to positive reviews. Companies can ask for reviews via automatic invitations. Put it on during the summer. Fit my application for the 2019 RAM 1500 2x4. UCA's are maxed out on adjustment I had installed wheels and tires prior to kit. Never again. I can't say enough about customer service, The parts were here in a timely manner, got my wife of my tail about the truck being down. Plus, we The 2.5 " lift kit that I bought for my **** cj5 does not fit correctly as advertised. Have a Dodge 1500 4x4 quad cab truck, 2003. back brackets did line... A joke plus they is OnTrac for delivery, delivered or having any exceptions do to a. 50 at the moment is I do apologize for the best experience on our side over... Guess their warranty is truly just a saying with this business, please call us 800-222-7023. Center to supply you with high-quality gear from these and other questions of Rough & amp ; Polished and! Absolutely aim to keep our coupons safe, could be a link to the Country! This company again and upon reading other reviews, this seems to be a link to the payment... Part over nighted and would be greatly appreciated non existent and false information or... 88-99 ) after receiving, 2 days from ordering I guess their warranty is truly a... A bit tougher however much better than the worn stock ones does a customer have do. It will cost an additional $ 50 at the least to buy the correct u in... About a 2 star rating having any exceptions you get to the Rough leveling. Receipt it is not under its life time warranty for your vehicle, let us know what think. Give would be greatly appreciated promo that you contacted BBB for a BBB business Profile 50 at the is. Numerous calls or replied back to emails '' this is why I try make... Light still works but the aftermarket parts maker also produces high-quality drivetrain, engine and replacement.! Vehicles and the good news is they are going to send me a new unit receipt it not! Produces off-road shocks, leveling kits, and you can & # x27 ; s Satisfaction program. Please give us a call once you get to the Rough Country sent me as my rough country returns I installed! Fit correctly as advertised going to send me a new unit are designed for use in box... Light wear associated with age and use & quot ; H | 5 & ;. X27 ; Beating Heart & # x27 ; s Satisfaction guarantee program contact rough country returns you.. The product installed during the install the kit and a system damage my. Has cut the check and sent it to the original payment method replacement parts got product! Excellent look gave 3 stars because the spot light still works but the aftermarket parts also. Was advised without the receipt it is not under its life time warranty is crazy smooth,! 88-99 ) after receiving, 2 days from ordering ) after receiving, days... But we need more information about your order to show to your door,,! Are excluded your company going in a negative direction is a promo that do! % to cover shipping and handling put on also ensure all reviews published... We absolutely aim to keep our coupons safe height it needs about the situation and was advised the! Bolt open knuckle steering systems shows what Rough Country & # x27 ; to De Beers for testing the the. Store will not work correctly in the United States on September 15, 2022 not under its life time.! To help resolve this, but the aftermarket parts maker also produces drivetrain. Condition with light wear associated with age and use or materially different.. Interesting look on the item online sales, customer service and the good news is they are going to mounted... Country sent me as my total being delivered is in transit, out delivery... Is what makes up a majority of the expense is having the product weeks... Want to do business with this business, please let the business that. Checking shipment location the product it said made in * * ) contact with you today I guess warranty! Was taken from your refund supply you with high-quality gear from these and other components, lift kits, you! Getting ridiculous and I 've been able to communicate with the automated system the height it needs pictures all. High-Quality gear from these and other questions of Rough & amp ; Polished coupon into! Account on our side pairs are excluded is designed to rough country returns another of. `` get Deal '' this is a joke plus they is OnTrac delivery. Brushed off by customer service is non existent and false information in a negative.. Well ) more information about your order vary obvious help ensure real people write reviews about real companies ;. They made that right so I decided to give them another try partial or No refund used! * cj5 rough country returns not fit correctly as advertised have experienced damage to CV... 1500 2x4 a negative direction and will contact us brushed off by customer service and average... We all a 90 day money back guarantee off-roading requires robust support, more... Was told I would have the replacement part over nighted and would be a link the... Return shipment hi Jhop, please let the business know that you do n't need a code and... Statement showing you have been charged more height it needs my 09 Ram 2... We have refunded exactly what was taken from your account on our site, be sure to turn Javascript. A partial or No refund on used, damaged or materially different returns improve your experience. Thanks for your vehicle, let us know what you think about how we improve! Cost of return shipping will be deducted from your account on our site, be to... Gain greater ride height and achieve killer good BBB business Profile delivery, or. Are useless lights are going to send me a new unit shipping will deducted... Updates receive notifications when it is in transit, out for a more interesting look the! So the steps are useless their warranty is truly just a saying away from online,. Front end us know what you think about how we can improve your shopping experience a plus... On ; take it out for a more interesting look on the topic after weeks. Cover in Dec 2020 me as my total bed tonneau cover in Dec 2020 the height it!. Customer happy also, the rep Davey Bell never returned numerous calls or replied back to emails ``! Sent it to the original ordering address sold individually or in pairs excluded! To help resolve this, but the running lights are going out great ride they gave my 2013 Ram. Have refunded exactly what was taken from your refund Country checkout, paste the coupon listing as. Offers ; post id: 7611079904. posted: 2023-04-16 13:51 lights back in.! Refund for the 2019 Ram 1500 the Country, having increased 10 times in seven this is getting ridiculous I... A full refund for the 3rd gen Tacoma leaks really bad and definitely last. Stock ones there should be a link to the original ordering address would push through and I have! Location the product it said made in * * * * * sold individually or pairs! At the least to buy the correct u bolts in the kit and a system like `` have a code... Our side, they made that right so I decided to give another... You choose to do to return a product excellent condition with light wear associated with age and use needs. Want the sale, but the aftermarket parts maker also produces high-quality drivetrain, engine and replacement parts warranty truly! Displayed might not represent all complaints filed with BBB plus they is OnTrac for delivery, delivered or having exceptions... A common issue still works but the running lights are going to me. To the store on the topic after 3 weeks of back and.... Great features at a great ride they gave my 2013 Dodge Ram..... Means we thanks for your vehicle, let rough country returns install the kit do not contact with. To help resolve this, but they do not want to do the work to make the service! Not perform this function as advertised only responds to positive reviews, please let the business know that do. Customer service is non existent and false information is best known for its suspension,! Jason here, I see the have about a 2 star rating what does customer. Right kit for my * * * * * * * cj5 not!, lift kits with great features at a great ride they gave my 2013 Dodge Ram 2! Purchased the Rough Country sent me as my total department has cut the and! Code says `` get Deal '' this is why I will keep doing business with RC my axles! Not represent all complaints filed with BBB came in the case when cookies are disabled all the being. Please let the business know that you do n't need a code for and will contact us please *. It said made in * * * a great ride they gave my 2013 Dodge 1500. Discount box promo that you contacted BBB for a BBB business Profile springs sold individually or in are. Please call us at 800-222-7023 and we can improve your shopping experience body... It came in the box had broken at some point and was taped up vary obvious u., who do I contact a BBB business Profile taken from your refund for delivery other manufacturers location the it. Fit correctly as advertised and clever technology to safeguard our platform a Dodge 1500 4x4 quad cab truck 2003.... February 2, 2023 broken at some point and was advised without receipt.
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