I returned the item because it was not what I expected it to be. Paid extra with for the "white glove service" because I thought that would mean we would receive more than a bunch of parts sitting on our floor. BTW, the other businesses owned by this same POS parent company, CORNERSTONE BRANDS, include: Ballard Designs, Chasing Fireflies, Frontgate, Garnet Hill, Improvements, and TravelSmith, ALL of whom just lost my business. I want to alert others to BEWARE when ordering from this company. SHOCKING! Customer service is horrible. SERIOUSLY?? Will cancel account and do not want any more catalogs! At this time, I've lost $399. Julien Leather Bar Stool - Caspian Blue, 30" Bar Height - Grandin Julien Leather Bar Stool - Caspian Blue, 30" Bar Height - Grandin Road, Learn more how customers reviews work on Amazon. The faux fir xmas tree skirt was a joke -- very poor quality and thin. Several reviews for 2017 particularly Halloween. As others reviews have stated, this company is unethical and shady. If you have a problem with service you are supposed to complain to their customer service dept. More info. Love Grandin Road Outlet! It's housed in the same building with Frontgate and Ballard Designs, as they are all the same company. Called to cancel and it appears one was stuck for no real reason, while the other was actually "early". They would say, another week, another 10 days etc. I could not be happier. So for a 20% savings, you lost a customer & will get a review that reflects your customer service. Could've saved a lot of time. They only publish positive reviews. Great first impressions if this online retailer. The replacement table was delivered damaged. Will never do business with them again. The item has been delivered to Grandin Road according to UPS, but Grandin Road RUDE customer service tells me they do not have the table. Customer service told me to place the order and send them the order number - ok, cool. I sent the stool back. On November 14, I ordered 2 counter stools for my new apartment. They have so many items! When I explained the situation to a manager, they would not budge on refunding the original shipping charges, even though my measurements match the specs given on the site. I purchased a small area rug on Grandin Road at 20% off plus free shipping and the next day I saw the rug go on sale for 50% off. They're also a bit pricey, although I suspect they are of excellent quality. I purchased a York table lamp #154227 from the catalog ans it arrived as scheduled. It's been over a month they have not called me to tell me or update me on when they will be shipping product out. Have always loved Grandin Road's catalogs. We are still waiting for the glass table topwhen we call they are friendly until we are told we need to speak to a supervisor who then lies through their teeth and acts snarky. Its been almost 3 months, and I've never received the promised discount. They lost me as a long, long time customer due to their censorship posting only 5 star reviews. I asked if they couldn't have it picked up at the house since it weighed a lot and wouldn't fit in my car, and they said NO! They have decent quality merchandise, but like the other two stores, it's pretty overpriced. Of all the catalogs I've ordered from, this one seems the worst of all of them. Does anyone know the corporation complaint line? I ordered a faux fur xmas tree skirt, a xmas door mat and a xmas tree storage bag. I have shopped from Grandin Road for years but will no longer return. I'm going to contact the BBB, since I have now paid for 2 tables and have 1 damaged one. First order with Grandin Road - just discovered it when looking for Christmas decorations. I bought these two otomans for a pair of chairs so I regretfully can't cancel the order, I just get to listen to a new lie and another arrival date off in the distant future. I've bought several items from Grandin Road over the years, first from their catalogue and then later on from the website. I ordered a jar and immeadately called to cancel order. Sowhat really happened is that instead of saving 25%we saved just about 15%. Slumber Search is supported by readers. People receiving items with parts thrown in the box, dirty and obviously used. I get an email this morning advertising 20% off Halloween merchandise. With a legacy of mail-order sales, they have also expanded to include two outlet centers as well as a popular online store. Each and every person I've spoken with at Grandin Road has lied. Never again Grandinroad. I called yesterday morning and was told the item would ship Monday, but when I opened this morning's email, delivery is now pushed back to late August. I ordered a cocktail/coffee table & shipping was free but the packaging for a 70 pound coffee table was inadequate & thus caused marble top to chip. Needless to say, I will never be ordering from them again and will make sure no one I know will have to deal with this poor customer service. From Mail Order catalog. Finished out the order and later in the process, the coupon code reverted to no-good. I was forced to return the items and at first was refunded $50 less than what I paid. Top Budget Alternative: Browse Wayfair Bar StoolsUnlock The Coupons. I ordered 3 sets of chairs and a bench. So, I canceled the order and asked to be removed off their mailing list. We'll go through the top picks and talk about the ins and outs of Grandin Road's catalog. Shirley in customer service told me that they would send a replacement table the following week and pick up the damaged one. Sorry to say, this Julien leather bar stool is a little on the cheap side. I told them their reviews online are 1.5 and now I see why. Called Grandin Road to find out where the chair was & she said it was still at the delivery warehouse & would call them again to get the chair delivered. This company has horrible customer srevice. Many of the items are large-scale patio sets, planters and the like. I am very, very unhappy with Grandin Road and highly recommend that you avoid them! With styles that focus on contemporary design elements, most customers with a modern or contemporary interior design can find something that works for them. Grandin Road provides budget-friendly to moderately priced home furnishings and decor. AVOID IT!!!! I just want to echo the opinions given here already about the horrible customer service received from this company. One of the lower cross members came apart at the leg because it wasn't glued. Save this company!! The representatives at the company and the managers offered NO adjustment. Not just one complaint but several. As a business owner myself, you make the customer happy no matter WHAT it takes. And I am seeking legal action. Just received my first order from Grandin Road. Ordered an umbrella. The chair did not go out at the expected delivery date which was 3 weeks out from the date of my purchase. You can get a really good deal here and a lot of times they knock a good percentage off the price. I called them and they refused to give me the credit. This is the WORST customer service I've ever encountered. 2022-2023 Slumber Search $1,000 Scholarship. In Grandin Road, lots of out of season stuff (look for lawn furniture, come in September/October for lots) and very slightly damaged - or not at all damaged but overstocked things. Oh, they also sell your name and address to other marketing companies. This site's sole purpose is to help you make the decision faster and with more peace of mind. Order summaries do not clarify what a customer is charged for shipping (beware when you see "oversized", "truck delivery", "in home delivery" and terms like that). After several calls to customer service to explain that a $385 table should last a lot longer than two months, I was sent a replacement. If you want quality merchandise and service go elsewhere. Request a catalog today. Why would I pay $50 for somebody to remove a box? Buyer beware. No one called back. Its such a shame because they carry different items than many online retailers, but the customer care is abominable. Items come at affordable to moderate pricing overall with customers excited by some of the bargains to be found. SoI called them to see if they would honor the 20% sale price to the regularly priced items that I purchased. The original purchaser's return slip was even in the box. This is the first time I have ever experienced such a penalty for returning an item. Signing up entitles me for FREE shipping on my next order! They told me I would have to take the thing apart, repack it and take it to a shipper. :) "If we offer a special price on the item you purchased within 30 days of your sale, simply bring it to our attention and we'll refund the difference.". Several days later called to track package, according to GR " it's on the UPS truck is should be there soon, Thank you for calling - then click" Hang up. Not worth the $150 price tag. WOULD NOT DO BUSINESS WITH THIS COMPANY! Basically cheap stuff from Asia and it looks like it. The web site needs to correct this problem. We ordered four counter stools online and they arrived within a couple of days (far sooner than promised) in excellent condition. Worth a stop in if you're up that way. Grandin Road has been the best of almost all of them. I ordered the Morgan bars stools from grandin road maybe 2 months ago. Any company willing to lose a customer over $57 is worth losing, in my opinion. Geez, people! Here's a company that has no regard for its environmental impact - sending catalogues to millions of homes and making it difficult for me to remove my address from the mailing list. Wished I lived close to an outlet. Customer decided to allow fleecing from Grandin Road in order to close the issue and move on (loss of approximately 300 dollars). We were told the table top would be delivered 5 different times and someone would call us 30 minutes prior to delivery NEVER a CALL until Gardin Road called to say the glass table top was broken and would need to be replaced. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I tried to write a review - they would not post it because I said "customer service better improve its quality control or they are going to lose customers". Another piece was broken and I had to repair it. #1 rated online furniture store, Wayfair. I wish I could give a ZERO rating for this furniture company. The next day they left a message saying I could not get the 50% off. Since Grandin Road and Frontgate's head offices, with designers, merchandisers, warehouse, and all, are just a hop, skip, and a jump away, you get a lot of off stuff. Customer Service at Grandin Road is terrible. Grandin Road sells upper-end outdoor furniture, accessories, rugs, lighting, etc. But then it still takes 3 days to get an order acknowledgement and now at 5 days, I get some random email that has no additional information except that it indicates they never actually refunded the shipping charges. Had I taken a moment to look up reviews on this company, I would have saved myself the time and hassle of working with them.Lesson learned. I finally ordered a layered bedding ensemble that consisted of a light layered blanket with a quilt over top4 shams to go along with it and a bird wall dcor. After calling, they did end up refunding a portion of that but I still lost the shipping charges because of the inadequate information on the website. BUT, not worth taking a chance on these losers after reading all of the horrible reviews. Ugh. Bought a great looking customresearch pool float, paid extra for shipping and it arrived damaged. NEVER ORDER FROM Grandin Road! Furniture looked good on the web, got a coupon code online for free shipping, checked that it worked ok and told the wife she was getting her stuff. The more you spend, the more you pay (regardless of the weight of the item(s)). A week went by and I didn't hear from the delivery company. Grandin Road offers both more formal and less formal options including affordable sectionals and sofas with many options below $1000. A couple of weeks later, we realized the color of the stools was not right for our space and wanted to exchange them for a different color. And the ripped, white fabric stool cover was testament to the fact that I was not the first owner. Very disappointed and definitely will not shop here again. If you want abuse, aggravation & headaches then Gardin Road is your store. For your shipping mistake? They even asked me to rewrite the review. Re-sent the email a few days later, no response. After about a week My plastic water bottle bumped up against it and the glass exploded. Your recently viewed items and featured recommendations, Select the department you want to search in. My theory is that -- with each error message alerting me that I had neglected to complete some part of the form (which deleted some of the information I had already entered) -- the order quantity must have defaulted to 1 unit. Why would you offer such a product and not have it available to ship before xmas? I was assured the order would be cancelled, but one week later i received an email saying they were unable to cancel but would send me a return label which cost as much as the item! This is one of the catalog outlet stores at Frontgate in West Chester. When we tried to return it, we had to find a box big enough to ship an item that is too big to drop off at the UPS store. Seriously? I couldn't find anything discounted heavily enough to make me feel that I couldn't live without it. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. wow! I've wandered through many times, but since we have a community pool and live in a condo, we don't a have a huge need for the outdoor items they sell. However, there were reported complaints about durability and delivery for some. It was shipped and delivered as communicated. It is obvious Grandin Road received the returned item and did not open it but just threw it on the shelf to be resold. Almost another week by and haven't heard anything I called again. When I looked today at the order, it listed the shipping cost at $57.30.it's based upon amount of money you spend there (I learned this through customer service today). Even Pier One Imports does a better job with better product. Too bad they don't inform you when an order placed on March 13 won't even ship until JULY 17 and you have to phone them to confirm that craziness and then cancel the order. A company should honor what they advertise, that being said, this one has lost me as a customer. No Customer Service No attention to detail, NO one cares, they must be instructed to follow the script and then hang up. Some links on Slumber Search are referral links. At an outlet, you're looking for deals. Table arrived with chip in the marble top of table. Had to call three times to get information about a return I made 2.5 weeks previous. Never Ever order from this company. I'm sure I'll check back the next time I'm within reach, because I love to shop and bargain hunt. They were not willing to offer any compensation for the delay and inconvenience. The cons: Some issues with durability and delivery reported. However one of those was damaged I shipped it back. Not only did she help me process the return, but she placed the new order for me as well, and worked it out so I wouldn't have to pay several hundred dollars all over again (waiting for the refund.) I ordered an otoman and received one and not the other but was told a shipment date for the second that came and went. STAY AWAY!!! They tell you the factory is back ordered and give you a date but that date comes and they give you another date until you are into 6 months of waiting for the next date, rediculous. The replacement stool arrived damaged. She told me that in order to expedite the order, I would have to pay for the replacement and once the original table was picked up, I would receive a refund. The customer service is the worst ever! This has never happened to me before from other vendors. Like all things you read on the Internet, understand there is no better judge than yourself. From spiders to witches to creepy pumpkin faces and wreaths with skulls, Grandin Road has found a special niche in their Halloween collection. Why would you not be up front and say it is backordered? I only purchase online and always Halloween items, ranging from small items to over size items. I ordered the Picadilly Round Dining Table and after two months, the paint cracked and the wood split apart. They highlighted it in red and pointed me to the rules for posting. Both experiences with UPS were troubled. Furniture shopping is an oftentimes tedious and mundane task. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. The last popular request by customers is for new outdoor furniture. I agreed..BIG MISTAKE on my part! seriously? No response. For some reason, the order was changed to 1 stool. Overall, most had good things to say, but there were some complaints about comfort and durability in some cases. When it comes to your own comfort, your own body is the only North Star. I called and customer service said I would get a $53.00 credit and they would send me an email. The cons: Some complaints about comfort and durability issues reported by some shoppers. I hardly ever write a review but these guys should be OOB! The table was shipped in one cardboard box with styrofoam on top & bottom but nothing but cardboard box on the 4 sides. Another popular item that shoppers are on the hunt for is a new rug. IDIOTS!!!!!!!!!!!!! Then got email after email about the products being late, later and later. I really was hoping for some of their really cute Halloween or Christmas decorations, but I was out of luck. I had entered my email and signed up for their email list and was told that I'd get free shipping. The products are poorly made and the poor quality made it difficult to assemble. My returned item cost $180 total and $180 was charged on my credit card. Many online sellers do that, but apparently not this one. After a few more days, they canceled the order as they had "run out". This can be OK, unless returns items. Don't let their pretty catalog and website fool you this is junk! Please make sure that you are posting in the form of a question. Called to cancel and while it took a while, they were nice. Sketchy! The pros: Stylish options at competitive price points. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I purchased a witch silhouette for Halloween and added a black cat. While most customers like Grandin Road's offerings, there are some complaints about issues with delivery for some customers. With options that start from below $100 and have stylish designs using materials like wicker, bonded leather, and solid wood, Grandin Road has offerings for most room styles while being competitive on price point. They lie to you about the date that your product will arrive. I like the product well enough to write this. They said to leave it in our front step, and 3 attempts would be made over the course of a week. Talk about customer service! i recently ordered three items from the Grandin Road catalog (a first for me). wow! told them I would never shop from them again. No one can give me a name of a sales manager so I can really complain with a possible result for fixing this horrible problem. I've bought several items from Grandin Road, This is a comment for the online retailer. A week latersame story. I ordered an item on June 2 and was told that the item was on back order, but would be available in several weeks. I told them that for that small amount I would prefer to return the item and get a new, undamaged one. Another top request from Grandin Road are holiday and Halloween decorations. Every time you call it's a totally different story. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2022 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. Hopefully I can return this one and get my $600 back. I will continue being a customer into the future - Good Job! It also analyzed reviews to verify trustworthiness. They must have a preprogrammed script when deliveries are late. As of today I still dont have product that I paid for 2 months ago very unacceptable. Guess I don't hover enough. Grandinroad's policy for dealing with it was to have me buy another one, send the damaged one back and then they would determine if a refund on the first was warranted. we were just about to place a large order, Sorry to say, this Julien leather bar stool is a little on the cheap side, I ordered several outdoor furniture covers, I just finished talking to a service representative, Have always loved Grandin Road's catalogs, I recently ordered an outdoor bench and seating set. Will update on whether or not the refund actually happens. Received a piece of furniture that was damaged in 2 spots (not from shipping, it was sent that way). Avoid this retailer! No reason to actually track the package and follow up. It never arrived. Talked to a supervisor & manager and either of them offered little help. I called customer service and asked to speak with a manager. I wish I had read the other reviews before I made a purchase from this company. I am paying twice for something I don't even have yet? Credit delays may be caused by problems between Grandin Road and the shipping company, but there was no consideration for the customer who is no party to this. Grandin Road offers over 100 styles and material choices in a variety of size options. When I called customer service, they could not have cared less. I had never been to their outlet, when I found myself close by and decided to check them out. I love Grandin Road! After about a week, they sent me a note and said it would be delayed. This is a fun place to shop! Customer service is too poor. I was told that I would have known that if I hovered my mouse over the product long enough to see the delivery date appear. The replacement stools arrived three days later. They have a special online area for year round Halloween offerings, Halloween Haven. But again, they were nice. This is one of the best times to be an online furniture and home decor shopper. These come in a wide array of materials such as faux leather, cotton, and synthetic material. I ordered several outdoor furniture covers to cover our outdoor furniture from the Grandin Road Catalog.I meticulously measured each piece to make sure that they would fit (especially since they do not offer free shipping to Hawaii even though it is part of the US) and the measurements matched exactly what were stated on the website. They had some items marked 70% below the red line price. The cons: Some limitations with delivery and back ordered goods in some cases. I ordered furniture and it came damaged. However, the re-packaged stool remained outside my front door for 7 days more than the original pick up date, much to the chagrin of my neighbors. When I unpacked it, there was quite a bit of damage to the largest piece, a glider couch. When I call then they tell me it's being looked at for quality assurance to make sure I don't have any issues with that period however It's been almost 30 days. I wrote a review on their website and they sent an email stating thank you for the feedback but that my review can't be posted. Grandin Road is a furniture and home decor catalog and online storefront that also offers two outlet locations (one in Ohio and another in Georgia). Finally the damaged stool was picked up (on Christmas Day). 5 days of pushing the big box onto our doorstep and then having to bring it in at night have left me wondering if UPS is even involved in this thing at all. Backorder delays 3 times and then today get a note that color cancelled. So I sent it back. They then charged me AGAIN, to RE ship the other 2 sets, and said they would credit it me when they got the beds back. Ratings are not good. Signed up for the email list to get free delivery but the link didn't work. I ordered 4 chairs, 2 bases and a glass top for my elderly parents November 8th & 9th. Grandin Road refunded $150.05stole $30 from me. The representatives are not nice. I will never shop from them again. Ebony, who identified herself as a supervisor, told me that the table wouldn't be delivered for 2-3 weeks. Buyer beware! Great items, great prices and super nice sales people!! Avoid Grandinroad like the plague. Shipping was free but packaging was inadequate. What they've done is illegal, let alone unethical and sleazy. Kept calling and about 10 days later (!) If you use one of these and buy something, Slumber Search may make a small amount of money. 3 months later- still no umbrella so we try one last time and get the same " the umbrella is on the UPS truck I'm sure it will be delivered soon !" Was going to purchase two more chairs (if we liked this one) but now the company will lose my business and hopefully others business once reading my review. Customer service just gave me the "its on our website" languagethat's not customer service. I really liked what they had, but this is very likely my last order here. They do NOT stand behind their guarantee!!!! With a legacy as a popular catalog business, Grandin Road offers affordable price points in contemporary designs and styles. They had to cancelled their credit card transaction. I will never do business with them again, not that they likely care. This is an appalling company. Overall, customers really enjoy these offerings with the rare complaints mentioning back ordered items and delivery mishaps. The next day I received 2 folding beds! Tried again by phone and left a message because "all agents were busy". I received 1 set and the bench. I called Grandin Road, reported the problem, shipped back to them via UPS pick up. Made me feel like it was my fault. They just kept sending apologetic emails offering false hope of a delivery any day now. Nice job, Grandin Road. The only resolution was to call credit card company and cancel the transaction. She told me that I would be refunded the second charge as soon as they received an email saying that the damaged table was released/picked up. Grandin Road is one of the most popular home furnishing and decor catalog companies. Long story short the delivery company did very little to contact for delivery. "It's on the UPS truck, just wait" A week later, same story. That's ridiculous!! It's one of the larger outlets at this mall. The cons: Some complaints with durability and delivery reported. They were trying to send me a previously-returned, damaged stool! Horrible customer service. Reported the issue immediately. This page works best with JavaScript. While I could cancel the order (an outdoor bench), I have already received and paid for a bench pad to go on it, so I'd have to go through the hassle of shipping that back for a credit. I ordered quite an expensive metal, retro glider, outdoor furniture set. I have since spoken with Tammy and Nancy (both supervisors) and both have promised me a refund that I haven't received. I would send it back if it would not cost an arm and a leg to do so. I immediately contacted Grandin Road via email as suggested on the info with the items, and sent several pictures of the flaws. However, when it comes to comfort items and more heavily used furniture pieces, there are some that have described issues with long term durability. The second stool arrived with the wrong color seat. The pros: Wide array of contemporary rugs at affordable prices. I called during that time and spoke with Tammy, another supervisor. I than had to argue to get free shipping back. They said they would give me a 10% discount. Furniture may be great - I don't know, never will. The advertisement said 25% off.so, we saved $143I was thrilled and super excited to get my items. I ordered a rug from Grandinroad and after THREE MONTHS, I finally cancelled my order. I did get the touchup paint about 6 weeks later. and not post it in a review. The pros: Stylish outdoor furniture with reasonable starting price. I hope they will do better as I have been a customer for a while but have not ordered anything since that episode. Some of the products are nice (most of which are WAY over priced) but if something goes wrongforget ityou're SCREWED. Another top priority for shoppers are new living and family room seating. Stick with Wayfair though not perfect honors service & reputation & makes things right. The item shows in stock, so in this day and age, why does it take 5 days just to get an order summary and no indication of shipping date or expected arrival. When I reviewed the item on their website, they wouldn't publish it. I'll say it one more time..STAY AWAY!!! I cannot believe this company can continue to lie to you and keep doing busiiness. I'll never order another furniture piece from Grandin road. This is the worst company I have ever dealt with! Luckily, I didn't end up ordering from them because of how I was treated by them on the phone, but I wish I would've looked at these reviews before even considering a purchase. BTW, if I could give negative stars I would. The xmas tree storage bag seems ok, but we shall see when it comes time to use it after xmas. Stay away! ), they won't honor it. I waited for the next Door Buster sale and ordered the second stool. That's illegal! She even asked the "manager" who decided it was best to not grant the discount than make the $3000.00 customer happy. I contacted the BBB. I called customer service and they applied the free shipping that hadn't activated when I placed the order.
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