Another seller retaliated on me because I rated the transaction a 4. Today, I have become the type of person who will never repeat the same mistake twice. I decided to wear the bracelet and it was black. Mercari asked for more photos, so sent couple more. Avoid being scammed by a bad seller. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! I want to use mercari and if there was some violation that happened without my knowing, please bring it to my attention so I can resolve it and ensure anything of the sort never happens again. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. What? I will never ever buy anything from this site in the future. Two buyers got my name and address reported they sent package and it was never sent! They showed no invoice from usps and blocked me from communicating with them. I relisted the card and within 25 minutes he repurchased the card using a different address. hbbd```b``fo@$X D)`Dl&f ,>D&H}0"$ l-_d- @ @ The Mercari website boasts of its great customer service and any issues you have during a sale can be brought to the attention of their customer service team via a form on the Mercari website or by calling the number on their contact page. I questioned the authenticity of DY bracelet when I first received it. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. Thank you, After review, we understand that this consumer's complaint has been resolved by the Mercari Help Center. Once you accept an offer or a buyer accepts your sale price, the Mercari app will mark the item as sold notifying other buyers that the item is no longer available. Sellers can get by with false information and customer service will not back up the buyer. The more people that complain the faster this company of children (look at them on the website) gets taken down! These weren't even gold filled- pure costume junk and the seller lied outright about them having been tested. Things like pricing, shipping details, and photographs can be altered. One item was received without damage. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. I understand why people sell things for too much, especially used. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? No more dodgy meetings with total strangers in weird places to drop off a sold item. And he said the card shouldn't say prizm 4. I immediately sent Mercari proof that the card is authentic . I shipped on Tuesday, 7/5/2022 , using ******* *** drop-off location at********************** *********************. Poor return policy. Sunday night I come home, retrieve the item and it is missing a nose pad. I am out my product and proceeds from the sale! Since Mercari is a peer-to-peer selling platform, we rely on tracking to confirm the location of an order. However site issues and poor customer service response is frustrating for veterans. No recourse at all. Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. We should be able to at least respond to those unfair ratings in order to defend ourselves. Never buy a fragrance from Mercari. Then theres the risk of bank details being stolen and identity fraud. This gives you an indication of whether the item is popular or not and can allow you to tweak your listing if necessary. ******* maintains that it was "Manifested" or picked up by *** on 7/5/2022. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. And while Mercari is a relatively new kid on the block, it is easy to see why it has become so popular so quickly. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. They said there was problems with the authentication but wouldn't tell me what that meant and they're telling me that via a picture which the buyer sent them and information to buyer sent them which is that the car is supposed to be shiny cuz the buyer showed me the email. While other services promote contactless sales, they dont enforce it. Recommend not to use site, no accountability and false ratings on sellers. Mercari's return policies seem designed to make you exasperated and frustrated. I requested a refund of the shipping fees of $11.50 and they say the seller must issue that. Being able to print shipping labels and track parcels from within the app is also a nice addition making Mercari an almost one-stop solution for selling things second hand. Thanks! It said delivered on 06/30/22. No refund. I didn't think that was a problem. We advise the consumer to continue working with the Help Center agents for a resolution to their issue. Customer service ignores me. Where do these people come from? Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. She claims she would send me the right size. Since this is the case, we would not be able to approve the consumer's return request for this transaction. Tip for consumers:Buy at your own risk! The others didn't even pass a magnet test. Only good completed sales allow reviews. Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. %PDF-1.6 % Stay away from this site or you could lose everything you paid. I don't think so. If you follow their rules, which are that the pictures must be of the item. Mercari held onto $565 for several weeks. Signed, Mercari Customer Experience, My account was limited for no just reason. This is a horrible company to allow this. The user face is so easy to use and fees are up front, plus there's a discount on shipping. %%EOF If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. Signed, Mercari Customer Experience. Customer service is full of bots and I can not open anymore inquiries to have this resolved. Could use some work, ease of use for beginners, frustrating for veterans. I contacted her immediately. I sold almost $200 item and shipped it using their FedEx label. Provide me with a tracking number. I have attempted to find a way to remove my account from their site with no avail. I explained that card is different and valued for much more than the one he purchased 5. They higher the shipping goes the LESS I sell because people can't afford the high cost of shipping. Our full-featured web hosting packages include everything you need to get started with your website, email, blog and online store. After thorough review of the consumer's inquiry, it looks like we have provided the correct information and resolution at this time. Mercari emailed me and said there is no doubt the card is authentic and the investigation should take about 24 hours but I shouldn't worry. Signed, Mercari Customer Experience. It is remarkable how MERCARI goes out of their way to NOT TAKE RESPONSIBILITY!! If you don't submit a seller Rating within 3 days of receipt of the item, or if we can confirm delivery through the items tracking information, well assume the transaction was successful and release payment to your seller. I can't be expected to then make sure *** does their part by scanning packages in! My account username is ***************************************************. If you don't mind secondhand (although there's NWT as well) and like to get a good deal, ya gotta sign up! We advise the consumer to continue working with the Help Center agents for a resolution to their issue. Straight out fraud and the Mercari rep actually even admitted to me that they didn't realize I never put acid on the jewelry (apparently they know ZERO about gold testing) and put the transaction through and then could not reverse it and give me my money back. Tip for consumers:BUYERS BEWARE! At that time, I was only in high school and Mercari was a side hustle that I utilized to make extra money and sell various items. It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. Mercari- a place where you can find just about anything you can think of. In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped to customers. 9. It was gross. There is even a section for brands (which can be found here). BBB is here to help. As there is no way for us to appeal this decision as of now, we are unable to reinstate this above referenced Mercari account. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. AVOID THIS COMPANY! The buyer had already paid $4.80 shipping. I made sure he wasn't going to play any games and then mailed the card. Well guide you through the process. Never using this garbage site again! We here at Mercari consider acid testing as a form of altering/tampering the condition of the item. BBB Business Profiles are subject to change at any time. Total insanity. Here is the clincher. I'm not using them again. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. I sold an item (4 pillow covers) on 7/3/2022 with Mercari. Tip for consumers:Never buy fragrance from them. Should the consumer have additional questions, they are welcome to contact us via the Help Center. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). i am requesting my remaining balance as it is unlawful for them to hold it. Read more at loopia.com/loopiadns . I removed my account after a few years because they just want higher cut. I bought Balenciaga shoes for $676.00 and the seller sent empty box. They will just blow your issue off! I paid for an item , and was sent a totally different item as what was listed. Mercari has a consumer rating of 1.37 stars from 1,774 reviews indicating that most customers are generally dissatisfied with their purchases. The cost of shipping using Mercari can be quite expensive but the insurance and the fact that the cost is deducted directly from the sale proceedings make it a convenient method for many. It would also be better if I was able to promote my items without lowering the price. For online sellers, waiting three to five days for e-commerce platforms to transfer their balance is one of their biggest pain points. You will then have 24 hours to accept, decline, or counter the offer. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will
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